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“Friendly staff. Walking distance to hospital and campus”

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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
Ranked #31 of 71 Hotels in Lexington
Certificate of Excellence
Reviewed 22 July 2014 via mobile

Location excellent. Easy walking various campus locations. I love the pancake maker. Is well-maintained even with high volumes. Modern rooms. I was there for an extended visit and did notice the same piece of trash on the floor the entire stay. The rest of the floor looked clean. Maybe they need a few vacuum cleaner. Nice to have a Dairy Queen right across the street but too bad the grocery store moved away. Although animals are allowed, it did not effect the quality

Stayed: July 2014
Thank Lickcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 29 July 2014

Thank you so much for the review! So glad that our area and hotel fit your needs. We hope you visit us again in the future!

Thank you,

Stephanie Toy, General Manager

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101 - 107 of 222 reviews

Reviewed 22 July 2014 via mobile

The room was great. Becca was very friendly and helpful in suggestions for places to eat. The breakfast was simple but very good. I would highly recommend this hotel to anyone that needs a place to stay.

Stayed: July 2014, travelled on business
1  Thank jc3211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 29 July 2014

Thank you so much for your positive review. I am glad Becca was able to give you great customer service. I will make sure she is recognized! We look forward to seeing you in the future!

Thank you,

Stephanie Toy, General Manager

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Reviewed 18 July 2014 via mobile

Stayed two nights recently as our son was attending orientation at UK. Great location by campus. My wife and i were able to explore campus without driving and searching for parking. Less than 10 minutes to memorial hall. Nothing fancy, but clean room, standard breakfast, and a friendly, helpful staff.
Close to two very good restaurants. Gumbo Ya Ya will be getting a lot of business from my son over the next couple of years. Jalopenos had the tastiest fajitas I've had in a long time. We live in Los Angeles so we know our Mexican food.
Will definitely head back to this hotel when we come to visit our son.

Stayed: July 2014
1  Thank TarzanaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 21 July 2014

Thank you so much for your positive feedback! I am so glad you enjoyed the hotel and all of the local attractions. We hope to see you in the future!

Thank you,

Stephanie Toy, General Manager

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Reviewed 16 July 2014

We have stayed at several hotels this year and hands down Teresa working breakfast was the best ever. Everything was stocked, hot, and ready. She was super friendly and helpful. A true asset to the hotel. I will remember this hotel because of her, and her dedicated service.

The rest of the hotel stay was fine. I was surprised to find no fridge in the room. I thought it was standard now. Rooms were clean, mostly quiet. Someone decided to have a conversation outside of our room at 3 in the morning.. nothing hotel related just inconsiderate people. I would try to get on the top floor next time due to the noise of the people thumping in the room above us at all hours.

Room Tip: Request the top floor, to avoid heavy footed upstairs guests.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank busybusy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 17 July 2014

Thank you so much for your positive feedback! So glad Teresa was able to provide you with excellent service! I will make sure she is recognized for her outstanding work. We hope to see you again in the future.

Stephanie Toy, General Manager

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Reviewed 14 July 2014

We stayed here for a week. Teresa was always bright and cheerful every morning in the breakfast room. Becca was always helpful at the front desk. The room was nice and spacious. Good location. With pets in the room it was a little difficult to arrange for housekeeping but overall an excellent stay. Highly recommended!

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank boonescabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 16 July 2014

Thank you so much for your positive feedback! I will make sure that the individuals you mentioned are recognized. Hope to see you in the future!

Stephanie Toy

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Reviewed 11 July 2014

My father and I recently spent a week at Holiday Inn Express while my mother was in the hospital. From the clerks at the desk, Rebecca, Ken, Kyle and Penny to the friendly and most compassionate lady serving breakfast, Teresa, I must say they made this experience just a little easier. Rooms were great but the staff is what impressed me the most. My mother will have an extended stay at the hospital and we will definitely be at the Holiday Inn Express.....home away from home.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie T, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 13 July 2014

Thank you so much for the positive feedback! I love hearing how my staff can turn your stay into one that is positive and one you will remember. I will make sure each individual is recognized for their outstanding customer service. We wish you and your family member all the best.

Stephanie Toy

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Reviewed 2 July 2014

I have always had good success with the Holiday Inn Express properties & this one was no different.
Traveling with my son for a baseball tournament we were happy with the King Suite which also included a fridge, microwave & sink.
Room was clean & comfortable with a nice flat screen tv with all the major cable channels.

You also get the free breakfast which is what you expect.....Although always enjoy the pancake assembly machine.

I don't write a ton of reviews but like to give props when deserved & the front desk staff was some of the nicest I have ever met.
They were always friendly & helpful...even helping me do laundry (which is another story).

The location was central to UK & walking distance to the Red Mile...
If ever back in Lexington would not hesitate to stay....

A few negatives would be...parking lot becomes filled quickly especially on weekends, the hallways were extremely HOT & one day we returned to our room around 4pm & the room had yet to be cleaned. This only happened on 1 day out of the 3 we stayed.

I give it 4 out of 5 but truly a 4+

Room Tip: Think the King Suite is the way to go........
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barbara Jean B, Director of Sales at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this reviewResponded 4 July 2014

Thank you for all your comments. We are working towards excellent service and ensuring we meet all your needs and those things you mentioned were negatives does help us know where to focus our efforts. We appreciate you staying with us and look forward to seeing you again.

Barbara Jean Beighle

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Additional Information about Holiday Inn Express Hotel & Suites Lexington- Downtown / University

Address: 1000 Export St, Lexington, KY 40504-2683
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Lexington
#19 Family Hotel in Lexington
Price Range: £99 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington- Downtown / University 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Lexington Downtown at the University of Kentucky UK. This downtown Lexington, KY hotel is located just blocks from the campus of the University of KY UK & minutes from several area hospitals. We are also conveniently located 5 miles from Lexington Bluegrass Airport (LEX) & I-75/I-64 Interstate access. This downtown Lexington, KY hotel is less than 1 mile from the Lexington Convention Center & Rupp Arena. For horse lovers, this Keeneland Hotel is just a short drive from the track, the Red Mile & numerous Kentucky Horse Park events.Our corporate amenities include free high-speed Internet access, meeting room & 24-hour business center. Hospitals: University of Kentucky UK Chandler Medical Center, Saint Joseph Hospital, Central Baptist Hospital & Good Samaritan HospitalBusinesses: IBM, Lexmark, Pricewaterhouse Coopers, PNC, Central Bank, Fifth Third Bank, Fasic-Tipton, Ashland & UPSLocal Attractions: Bluegrass Lexington Airport LEX, Keeneland Horse Racing, Lexington Convention Center, Rupp Arena, University of Kentucky, UK Commonwealth Stadium, Red Mile, & Transylvania University.Visit Lexington, KY Stay Smart at the Holiday Inn Express hotel while attending the following Lexington events:Fayette County High School Graduation 6/4-6/5Junior League Horse Show at the Red Mile 7/6-7/12AAU Basketball 7/13-19 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lexington- Downtown / University
Holiday Inn Lexington
Holiday Inn Express Lexington
Lexington Holiday Inn

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