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“Joey owens , who at time was at front desk was amazing.”

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Residence Inn Lexington North
Ranked #40 of 71 Hotels in Lexington
Certificate of Excellence
Reviewed 4 November 2013

Upon traveling to lexington ky I found my self lost. I decided to call the hotel, A gentleman named Joey Owens answered and was so respectful and gave me directions that lead me straight to my destinations.Once I arrived Joey was there to greet me . He was so kind and spoke to me with a professional attitude. Some thing you dont see very offen.

  • Stayed: October 2013
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Thank kelleydmilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 6 November 2013

Dear Kelleydmilson,
Thank you for the great review of our hotel, the Residence Inn Lexington North and our front desk agent Joey! We strive to provide the best customer service in Lexington as well as the best facility and it shows that we provided both for your stay! Joey is one of our best employees and he truly enjoys working with his guests every day! We are ecstatic that you had such a great stay in Lexington and we look forward to seeing you next time you are in Lexington.
I hope you had a safe trip home!

Michael O'Malley
General Manager

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86 - 92 of 129 reviews

Reviewed 3 November 2013 via mobile

My wife and I stopped at this property on the way home to Michigan from Florida. We were surprised at how spacious the rooms were and found the location convenient from interstate 75 which is about a mile away. The property was clean and well maintained but we were sad that the pool was closed and there was not a hot tub. We arrived late so we did not use the basketball court or outdoor grill but these are nice features. Management did provide a map to find our room but I did not see any markings on the building to make it easy to locate. Do stay for the complementary breakfast with waffles, eggs, sausage, bagels and etc. Overall a nice stay.

  • Stayed: October 2013
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Thank Travelguymichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 6 November 2013

Dear Travelguymichigan,
Thank you for the outstanding review of our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it shows that we provided both for your stay! We are ecstatic that you had such a great stay in Lexington and we look forward to seeing you next time you are in Lexington, maybe during the summer with some extra time so you can have a BBQ and swim in the out door pool!

Hope you had a safe journey home!

Michael O'Malley
General Manager

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Reviewed 1 November 2013

Usually when in Lexington and traveling with our dog, we stay at Hamburg Residence Inn. Upon finding no available rooms there for the weekend, we decided to stay at the RI on Newtown Pike. It is equally accommodating and welcoming. Also if planning to dine downtown or attend UK sporting events (as we were) the cab ride was under $10 so it turned out to be a much better location for our agenda. We opted to sleep in and skipped breakfast so I can't evaluate the food services but the rooms, linens, toiletries were great. I will probably stay at the North location again, when attending UK sporting events. The area is less crowded and cabs are cheaper. If I plan to shop I will stay at Hamburg.

  • Stayed: October 2013, travelled as a couple
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Thank terri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 6 November 2013

Dear terri E,
Thank you for the amazing review of our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it shows that we provided both for your stay! We are ecstatic that you were able to reach your Lexington destinations with ease and had such a great stay. We look forward to seeing you and your extended family pup next time you are in Lexington!

I hope you had a safe trip home!

Michael O'Malley
General Manager

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Reviewed 8 September 2013

Would have been better off booking 2 separate rooms in a different hotel and saving $$. I've stayed in other Residence Inn's and have always been happy. This room was not kept up. Main floor bath had loose tiles, which tripped me up a couple of times. Bathtub drain was completely plugged which meant standing in ankle deep water during a shower - yuk. That's something they should be aware of when cleaning the room, so wonder if they know and don't care or don't know which means cleaning is not that good. We left a note and told front desk, all she said was "oh sorry".
Bed was the hardest I've ever slept on. Either of us slept much because of it. Might just be our preference for some give, but seemed like we were camping. Couch was stained too. For over $200 I'll book elsewhere next time.
Breakfast was good with different assortment of foods, including a pot of white rice and seasonings, a nice surprise.

Room Tip: Can't remember our room number, but it was second floor in building 7.
See more room tips
  • Stayed: September 2013, travelled with family
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1  Thank KMgrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 16 September 2013

Dear KMgrum,
Thank you for the review of our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it seems we dropped the ball on these for your stay! As our property is not as young as other Residence Inn's we are renovating and updating periodically. When we fully renovated our suites 2 years ago we did not have the bathroom tile floors replaced. We are working on the floors to ensure they are all repaired/replaced weekly! I apologize your floor was not finished! I will also work with the housekeeping and maintenance departments to ensure they are communicating items such as slow draining tubs so they are fixed ASAP.

Once again Thank you for informing us of the troubles with your room and we will use this as a training tool for the entire staff! We hope you did enjoyed your visit to the Lexington area and attractions!

Michael O'Malley
General Manager

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Reviewed 3 September 2013

This was our first trip to Lexington and we selected this hotel based on what was available through our hotel rewards program and also some reader reviews. We were really happy with our stay here. The location was very easy to find and convenient to the highway as well as to the downtown area. The room was large and very nice, with a kitchenette, sofa, TV, SUPER COMFY BED, and plenty of space. The room was in very nice condition - no maintenance issues - and had up-to-date surfaces like granite counters and stainless appliances. We would definitely stay here again.

  • Stayed: August 2013, travelled as a couple
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Thank Tess237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 16 September 2013

Dear Tess237,
Thank you for the amazing review of our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it shows that we provided both for your stay! We are ecstatic that you had such a great stay in Lexington and you enjoyed our brand new mattresses!

We look forward to seeing you next time you are in Lexington!

Michael O'Malley
General Manager

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Reviewed 27 August 2013

We stayed here on our road trip south and had a very nice stay.

This was our first experience in a Residence Inn and we were not disappointed. The check in was quick and the check in guy was very polite and efficient, made us feel very welcome. He also called us a few minutes pater to check that everything was OK with our studio.

We stayed in studi with two queen beds, which was very spacious. It had a full kitchen, lounge area, two flat screen TV's and was quiet and clean.

The hotel, although a little isolated, was a short drive to several restaurants. The outdoor pool was nice, but it started raining, so we did not use it much. Breakfast was suprisingly good, was not too busy and had a good choice.

The room was like a studio apartment and was perfect our our family.

We would definatley stay here again.

  • Stayed: August 2013, travelled with family
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Thank GarethParry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 3 September 2013

Dear GarethParry,
Thank you for the outstanding review of our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it shows that we provided both for your stay! We are ecstatic that you had such a great stay in Lexington and we look forward to seeing you next time you are in Lexington!

Michael O'Malley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2013

We arrive, after a long drive, looking forward to unwinding and resting before dinner. Since we travel for a living, this is very normal to check in, and being clear on what to expect. We have stayed in locations throughout the US, Canada, South America, Europe and Asia. Many places have been enlightening, scary, interesting, and magnificent. We had high expectations for our stay in Lexington, and standard expectations for a standard room in this city. We arrived to check into a room that was a terrible, terrible mess. The Residence Inn's of course, are condo style, so you carry you luggage up to the room, and the first one was on the second floor. We arrive, we brought our things to the room, and it was very disheartening. So, after complaining at the front desk, another room was offered, which my husband decided to take, we go to the second room, again on a second floor. The room is fine, although the use of a vacuum cleaner was not part of the training, nor was the use of cleaning wipes for counters. I have simply decided to clean the room myself. I lodge a complaint with the 800#, which was less than enlightening (learn to say I'm sorry very quickly, please), and then the general manager of this complex called. Mr O'Malley did a good job, he comp'd the room, and one of the first words out of his mouth was... I'M SORRY. Perfect. Finally, someone who said he was sorry, did not take the complaint personally, and seemed genuinely sorry we had a bad experience. No, this was not an end of the world experience, but these days, business is business, and our money is only shared with those that deserve it. This complex did not. Hopefully with some retraining, and reminders of what customers expect, things will improve.

  • Stayed: August 2013, travelled with family
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1  Thank Mrs L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RInorth, General Manager at Residence Inn Lexington North, responded to this reviewResponded 12 August 2013

Dear Mrs. L,
Thank you for the reviewof our hotel, the Residence Inn Lexington North. We strive to provide the best customer service in Lexington as well as the best facility and it seems that we dropped the ball on both for your stay, which is not typical at our hotel! As we talked about on Saturday evening I have spoke to my entire housekeeping staff about the conern and will continue to have refreshers about Marriott standards! I hope you enjoyed the rest of your stay in Lexington as it was a beautiful weekend in the bluegrass state! Once again I apologize for the issue you endured during your stay and hope you had a safe trip home!

Thank you!

Michael O'Malley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Lexington North

Address: 1080 Newtown Pike, Lexington, KY 40511-1212
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Lexington
Price Range: £77 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Lexington North 3*
Number of rooms: 80
Official Description (provided by the hotel):
Residence Inn by Marriott Lexington North hotel featuring newly renovated public spaces is positioned at the junction of New Circle Road and Newtown Pike providing quick and easy access to all attractions and points of interest such as Keeneland Racetrack, Kentucky Horse Park, Red Mile Racetrack, The Thoroughbred Center, Hunt-Morgan Home, Mary Todd Lincoln Home, Rupp Arena, Shaker Village, Aviation Museum of Kentucky and much more! The hotel's spacious suites with fully equipped kitchens, separate living and sleeping areas, free high-speed Internet access and complimentary amenities like breakfast and evening socials make it the perfect place to stay in the heart of the Bluegrass state. Shopping near the Residence Inn Lexington North hotel includes Victorian Square, Fayette Mall and Lexington Green Mall. The University of Kentucky and Transylvania University are both within 4 miles of the hotel. Let the friendly and professional staff at the Residence Inn by Marriott Lexington North hotel welcome you to Lexington. ... more   less 
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Also Known As:
Residence Inn Lexington
Lexington Residence Inn

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