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“Had a great time, room and facility were top notch.”
Review of Comfort Suites

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Comfort Suites
Ranked #43 of 71 Hotels in Lexington
Newport
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Had a great time, room and facility were top notch.”
Reviewed 23 April 2012

Went to Lexington for the weekend early this spring. My grandson was playing in a basketball tournament at the Basketball Academy. The location was so central to everything. Our room was inviting, comfortable and the staff accomodating.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank MAH8748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
Indianapolis
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 April 2012

That should be enough. During a stay here in December, our room was not cleaned from the previous guest (as I see has happened to several others). My son contracted a sever case of scabies (mites living under his skin). It took 6 1/2 weeks to be diganosed, in the meantime these things are very painful and will not let you sleep. It has been over 3 months and he is still being treated. The hotel offered to pay his over $500 in medical bills, but the risk management person will not return my emails or phone calls because she was frustrated it took so long to file a claim (the 6 1/2 weeks to be diagnosed). In the meantime, he has missed work for doctor appointment, it has ruined his clothes (everything has to be washed and dried with the hottest tempertures). I would not advise anyone to stay here it could be dangerous to your health. The sad part is we had asked the front desk to send the maid back to our room it was not clean. And she obviously did not fix the problem. It has been miserable.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMBER K, Manager at Comfort Suites, responded to this review, 23 April 2012
We would like to thank you for your stay at our property and understand you were not pleased. When we learned of this allegation we investigted the matter and found no evidence of this mite at our hotel and we have continued to monitor this closely. We have regular monthly pest control treatments which is a common standard among hotels. If you have further concerns or comments, please feel free to contact the property directly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lexington hotels

Flatwoods, Kentucky
Level 6 Contributor
126 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 March 2012

Friendly, knowledgable staff. Easy check in and check out. Suite seemed to be sound proff, could hear no hallway noise, no noise through ceiling with occupants upstairs, no noise of anyone showering next door or upstairs! Tastefully decorated with desk and comfy chair. Fridge, micro, dinette table, sofa bed etc.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank badabing9504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kentucky
Level 5 Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 March 2012

A friend recommended this hotel and we had stayed here before with our daughters volleyball team. We didn't remember it being as bad 4 years-maybe is wasn't. But we will not be staying here again.
It's a nice convenient area to stay in with lots of restaurants nearby, but the hotel is old, and really needs some cleaning and updating.
Enough said!

Oh the beds were sooo soft my husband slept on the floor!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 270kentuckywoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AMBER K, Manager at Comfort Suites, responded to this review, 18 June 2012
I am writing you today to thank you for choosing the Comfort Suites for your recent stay in Lexington, Kentucky. I would also like to apologize for the portion of your stay with which you were unsatisfied. We definitely have high standards for our property and staff. I apologize that we were not up to those standards during your stay. I would like to let you know that we are currently working towards upgrading our property per Choice standards. We hope that you will choose to stay with us again.

We strive for excellence and appreciate all comments or concerns, so that we may be able to better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2012

We had a large room with 2 queen beds (beds were very comfortable), mattresses are pretty new. However, the hotel leaves much to be desired for cleanliness, hallways were dirty, tile floor was dirty, not just with dirt but little pieces of debris. I used the ladies restroom off the lobby, the restrooms used during our trip at gas stations were cleaner. We had to ask to be moved from our initial room because the sheets on the beds were not clean and neither were the floors. The receptionist at the desk was very nice and apologetic. Fortunately our next room was clean and well furnished although the tub had some kind of black smudging on in it. Personally I have never stayed in a hotel that was this dirty. It is pretty clear they do not take pride in this hotel as the curtains were extremely wrinkled. In the morning it was lacking staff at the front desk. The hotel was in a nice location and we felt safe staying here it was also nice and quiet. But there also were not many cars in the parking lot when we arrived. It would be a very nice hotel to stay at if they would take some pride in cleaning it.

Room Tip: Check the bedding for cleanliness
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon95a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Butler, TN
Level 5 Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 January 2012

We stayed at this hotel around Christmas this year. Perhaps it was the holiday season and the staff was on holiday. Hard to find anyone at the desk when checking in our checking out. Room was nice and clean but huge gap under the door totally lit the room at night. I don't think there was another person on our floor so it was nice and really quiet. Can't say much for the breakfast other than hardly any choice of anything. In the future I will check other hotels.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wataugagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 October 2011

We had a nice large king suite which had a sofa, table, microwave and fridge in the room. Free intenet connection. The room has a safe (which is good to have if you win big at Keeneland). Decent breakfast offerings. The hotel is in a nice area and has some restaurants close by. Indoor pool and spa. Hotel staff was very nice and willing to help. This was our second stay at this hotel and we will choose this hotel again on our next visit.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travlalot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 3060 Fieldstone Way, Lexington, KY 40513-1717
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 71 Hotels in Lexington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Our property is currently undergoing a renovation of guest bathrooms, all services and amenities will remain open and available. We would like to apologize in advance for any inconveniences that may arise. ... more   less 
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Also Known As:
Comfort Hotel Lexington
Comfort Suites Lexington
Lexington Comfort Suites

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