Although we've had previous good experiences with the chain, we found this Comfort Suites to be severely lacking. The sheets were unclean, the door lock broken, and the staff was not helpful. First, we checked in about 8 pm and requested foam pillows as one member of our party is allergic to feathers. All the pillows and the comforter were filled with down. We were told it was no problem and we headed out to dinner. When we returned, we were told that the next shift of staff would get our foam pillows at 11 pm. The only person on staff at 11pm told us it was impossible to filfull the request at such a late hour. It was only after we called the customer service line at the loyalty club that somehow, one foam pillow was located.
In the meantime, we discovered sheets with hair in them and requested new sheets. They brought us sheets but did not make the bed. When we tried to make the bed, the sheets were double-sized instead of queen-sized. About midnight, we received properly fitting sheets and were told again to make our own bed.
Lastly, the U-bolt on the door lock was completely broken. We tried to find another hotel through the Choice customer service line but were told that all their hotels in Lexington featured only feather pillows. We checked out after only one night of our planned three night stay.
- Official Description (provided by the hotel):
- Our property is currently undergoing a renovation of guest bathrooms, all services and amenities will remain open and available. We would like to apologize in advance for any inconveniences that may arise. ... more less
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- Also Known As:
- Comfort Hotel Lexington
- Comfort Suites Lexington
- Lexington Comfort Suites