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“Good location”
4 of 5 bubbles Review of Comfort Suites

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Comfort Suites
Ranked #46 of 71 Hotels in Lexington
Waterloo, South Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good location”
4 of 5 bubbles Reviewed 10 June 2009

Good location, clean rooms. Comfortable beds. Quite location sitting back off the highway. Close to downtown Lexington, and many places to eat. Stayed on points,not sure about dollar value.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rolltideinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 reviews from our community

Traveller rating
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    36
    24
    11
See reviews for
57
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5
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 February 2009

Where to start? The bed literally collapsed during the night - fell to the floor! Staff was rude. Bathroom door wouldn't close, I had to use my suitcase to keep it closed while showering. A/C didn't work properly. No washcloths in room. Still had previous renter's old coffee in the coffee pot! Makes you wonder how clean the room really is. I am allergic to feathers and all of the pillows in the room were feather. When my teenage son asked at the front desk if they had any hypoallergenic pillows, he was told "No. Tell her to stuff a blanket in a pillow case". The guest directory in the room listed local restaurants and instructed to ask at front desk for full menus. Front desk did not have them....that one may seem petty, but in combination with everything else, it made for a horrible stay. The front desk supervisor during the day was nice and did reduce the cost of my stay. No manager was on duty. I did turn in the comment card, but have not heard from anyone. I have stayed at other Comfort Suites before and had no complaints. This one was terrible!

  • Stayed February 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crepy
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 25 July 2008

P.E.R.F.E.C.T ! Excellent ! we were 2 adults, 2 small kids, nice staff, helpfull, polite, ready to do anything you need ! they also offer "ecological room service" ... which is good. I loved the HUGE room, spacy enough to keep my boys busy, the pool is clean, quiet, et the spa is wonderfull, relaxing ! the bathroom is newly remodeled, they pay attention to all details ! clean, comfortable, spacious. The cleaning staff speaks french or spanish too... great ! I loved the den, look like "home"
we spent 4 days and felt like at home, comfortably home with a +.

  • Liked — great location. and just accross of mall, and restaurants. Big choices !!!
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank marikaCrepy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 25 June 2008

Although we've had previous good experiences with the chain, we found this Comfort Suites to be severely lacking. The sheets were unclean, the door lock broken, and the staff was not helpful. First, we checked in about 8 pm and requested foam pillows as one member of our party is allergic to feathers. All the pillows and the comforter were filled with down. We were told it was no problem and we headed out to dinner. When we returned, we were told that the next shift of staff would get our foam pillows at 11 pm. The only person on staff at 11pm told us it was impossible to filfull the request at such a late hour. It was only after we called the customer service line at the loyalty club that somehow, one foam pillow was located.

In the meantime, we discovered sheets with hair in them and requested new sheets. They brought us sheets but did not make the bed. When we tried to make the bed, the sheets were double-sized instead of queen-sized. About midnight, we received properly fitting sheets and were told again to make our own bed.

Lastly, the U-bolt on the door lock was completely broken. We tried to find another hotel through the Choice customer service line but were told that all their hotels in Lexington featured only feather pillows. We checked out after only one night of our planned three night stay.

  • Liked — location
  • Disliked — cleanliness
  • Stayed June 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bathtubjake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkston, Mi
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 14 January 2008

enroute to Nashville, we were looking for only an inexpensive but also comfortable overnight stay. This hotel was great: comfortable bed with lots of pillows, great breakfast. Rates very reasonable. Staff friendly too. I would definately stay here again and might drive out of my way to do so considering the rate and accomodations. We booked via arrival - had a coupon that you get from a booklet at a visitors center.

  • Liked — comfort
  • Disliked — nothing
  • Stayed December 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bikingkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, KY
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 25 December 2007

The room was very nice. Bed was big and comfortable, room was larger than I expected and it was clean. Microwave and fridge in the room were nice. Wireless Internet worked great.

Pool was clean and water was very warm. Spa was closed the first day which was very disappointing because that's one big reason why we chose the hotel. It was open the next day, however, and worked fine.

Continental breakfast was sub-par. Very limited choices, and the make-your-own waffle machine which every hotel seems to have these days didn't work well and had a long line. Tip to hotels: either offer a full-fledged hot breakfast, or try to add more options to your continental line. This waffle machine thing just doesn't work well.

Overall, this hotel was fine and we'd stay here again. They just need to expand their continental breakfast offerings and insure that advertised hotel amenities are open.

  • Liked — The rooms were clean, larger than we expected and the beds were comfortable.
  • Disliked — Some of the advertised amenities were unavailable or subpar.
  • Stayed November 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank PrayingColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SE
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 25 May 2007

Room #1 smelled like an ashtray - changed rooms. Room #2 had dried urine on the toilet seat along with other evidence of the last guest - don't ask! The bed smelled like smoke when we laid down.

  • Stayed May 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 3060 Fieldstone Way, Lexington, KY 40513
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 71 Hotels in Lexington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Our property is currently undergoing a renovation of guest bathrooms, all services and amenities will remain open and available. We would like to apologize in advance for any inconveniences that may arise. ... more   less 
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Also Known As:
Comfort Hotel Lexington
Comfort Suites Lexington
Lexington Comfort Suites

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