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Ramada Lexington North Hotel & Conference Center
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Reviews (1,156)
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All reviewsroom was cleannice staywould stay againcomplimentary breakfaststaff was very friendlyjoshuainterstate
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1,033 - 1,038 of 1,156 reviews
Reviewed 5 December 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 2 December 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 November 2013

Where do I start? I knew it was not going to be a great place to stay when we had to step over the remnants of what appeared to be vomit outside the door to the room. Inside we soon discovered that the telephone did not work, the outlets were worn and nothing would stay plugged in, the bathroom door would not shut, and the sink faucet too two hands and some tugging to get it to turn on. The sheets on the bed smelled clean, but were so worn as to almost be threadbare. The room had been converted from a thermostatically controlled heat system to one of those impossible to control window units.

The next morning we got up and headed to the free breakfast buffet. Other than not many choices, the restaurant was totally unheated except for some miniature heaters on the buffet bar. By the time we got our food to the table it was already cold.

It really is a shame because the place is beautifully appointed and apparently was quite a nice place at one time in the past. It has been neglected for a long, long time. It says it is a convention center, but I cannot imagine staying there for any length of time for any type of convention other than one where you learned how NOT to take care of a hotel.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mskaty, General Manager at Ramada Lexington North Hotel & Conference Center, responded to this reviewResponded 18 November 2013

Thank you for taking the time to notify me concerning your stay at the Ramada Conference Center, your comments concerning our facilities and services are greatly appreciated. It is comments from our valued customers that insure the management and staff of the Ramada Conference Center continue to do our best to provide well maintained facilities and friendly, efficient, courteous service.

I have spoken with our executive housekeeper and our maintenance supervisor concerning the issues that you had with your room. The morning after your stay we did find crumbles of what appeared to be cookies or chips on the hallway carpet, but we found no vomit. Both of them have assured me that all the issues have been corrected. I only wish you had let us know as soon you checked in and we would have moved you to another room right a way.

Our full breakfast buffet is not free, but was included in the cost of your room. I am not sure what you mean by not many choices on our buffet. Our buffet includes, eggs, bacon, sausage, pancakes, fried apples, grits, gravy and biscuits, toast, assorted cereals, oatmeal, fresh fruits, bagels, muffins and Danish, 3 juices choices, coffee and 2 favors of cappuccino. Our dining was cool the morning of your breakfast because we are installing a new HVAC unit and it was not up and running that morning, thus the reason the for portable heaters.

We are continually updating our facilities, in the past year we installed new carpet in all of the guest rooms and meeting rooms, new wall finishes in all our hallways and meeting rooms. We are now in the process of installing new vanities and lighting fixtures in the guest room bathrooms.

Thank you again for taking the time to give us your thoughts and concerns and please know they are being addressed.

Sincerely,

Katy Stephenson
GM

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Reviewed 5 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
mskaty, General Manager at Ramada Lexington North Hotel & Conference Center, responded to this reviewResponded 18 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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