We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Former Executive West Good; Could Be Better” 3 of 5 bubbles
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Hotel Louisville-Airport KY Expo Center
Ranked #39 of 95 Hotels in Louisville
GreenLeadersBronze level
Pikeville, Kentucky
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Former Executive West Good; Could Be Better”
3 of 5 bubbles Reviewed 3 August 2013

Just a few years back, the Crowne Plaza was the (in)famous Executive West, sister hotel of the now razed Executive Inn across the street and the Galt House downtown. They claim to have spent $26 million renovating it to become the CP, but the bones of the old hotel haven't gone anywhere. Prior to renovations, the ExWest was a funky, retro treasure of 70's medieval glory. Now it's a rather bland remake. The rooms are nice, and the front desk and bell staff are great. The food and beverage underwhelms tremendous however. The Blue Horse restaurant and bar is reminiscent of a mediocre airport Holiday Inn, not a Crowne Plaza. Heck, the old Golden Targe Tea Room, Derbyshire Room and Boozeseller Lounge of the Executive West days were more appealing than things are now. Food and beverage definitely needs a tune-up here. The meeting facilities are among the largest in Kentucky and are nice. Still, the place has some work to do to get on its A-game.

  • Stayed July 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tjl3845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 13 August 2013
Thank you for your review, we are so glad that you found our rooms to be niice and the desk and bellstaff to be great, your comments are important to us and have been passed on to all departments for review and training where needed, we do hope that you will return again.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

598 reviews from our community

Traveller rating
    201
    193
    109
    59
    36
See reviews for
136
80
20
254
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Corydon, IN
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 2 August 2013

Have stayed here many times when taking an early flight out of Louisville airport. Was even able to leave my car there while on trip, which really saves on the parking at airport.
Hot coffee in the lobby very early and shuttle ride to airport is greatly appreciated.
This is the closest hotel to the airport, so no potential for traffic jam getting there. I am glad to see the hotel is continually upgrading the facility. Bed was comfortable, room quiet.
The only difficulty this time around was the room was handicap accessible and the water from the roll/walk in shower floods the entire bathroom floor.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Grammy47115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 7 August 2013
Thank you for your review, we are so glad you are able to take advantage of our Park and Fly promotion, we do hope that you will take advantage whenever flying out of Louisville. We look forward to you returning.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union, Ohio
Level Contributor
186 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 31 July 2013

Point A to point B can be a very long walk here. When we checked in we did not get the room we had reserved with a pre pay on line. When we called the desk they had no note of us asking for a handicap room. I went to the front desk with a copy of my reservation and the front desk took care of the matter right away. They had to upgrade us to a suite which we did not mind. The food in this hotel is very very good and at decent price for a hotel. If we would be in the area again we would not think twice about staying here,

Room Tip: Double check your room on check in to make sure you got what you reserved
See more room tips
  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mocpgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 31 July 2013
Thank you for taking the time to send us your review, we are so sorry for the reservation error that you encountered during your recent stay and we thank you for being so understanding about the error, we do hope that you will return again and are able to enjoy another great meal in the Blue Horse Restaurant.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooks, Kentucky, United States
2 reviews
5 of 5 bubbles Reviewed 22 July 2013

I was just at the Crowne Plaza in Louisville for PokeCon from July 19th-21st.. first let me start off with the rate.. I know the usual nightly rate is somewhere around $130 but for the con it was $89 + tax per night which was incredible.. Now the hotel itself is gorgeous, the staff is so friendly and helpful, the hotel is quite spacious even with over 2,000 people at the Con I didn't feel crowded.. I know the hotel is next to the airport but I only ever heard one plane fly over head. It was there and then it wasn't. Not annoying or anything.. it's to be expected being next to an airport but i was surprised with how quiet it was. The beds are nothing too fancy but they are clean and extremely comfortable.. you will just melt into the pillows. I did notice a couple cosmetic blemishes with my room but all in all it wasn't big enough to cause a fuss over. The Blue Horse Bar is delicious and the staff there is quite friendly as well. it was a very enjoyable trip and I hope that Sukoshicon returns there next summer. i know if they do I will be reserving a room again. (also I never used any spa so that's why I'm not giving it a rating.. I'm not rating something I never used)

  • Stayed July 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dylan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 25 July 2013
Thank you for your great review, we are so pleased you enjoyed your stay with us, as much as you enjoyed your stay, the staff LOVED having you, this is the first time we hosted your group and we are still talking about all the great people and what looked like a good time had by all, we do hope that your group deciides to stay with us again next year. Thank you again, we look forward to your return
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 July 2013 via mobile

The rooms were clean and comfortable, but not spectacular. Still, a comfortable, safe, helpful place for people passing through town with kids. Extra points for the friendliest front desk staff I've ever met.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gsc1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 15 July 2013
Thank YOU! for your great review, we are so pleased you found us to be clean and comfortable.. and thank you for your kind words regarding out Front Desk Team.. i have passed your comments on them so that they know they are doing a great job.. we do hope that you will return again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 11 July 2013

Horrible experience. Room was big but that's about it. Old furniture, very dirty , sleeper sofa not for use but if you like to sleep on springs...it's perfect . Very loud at night .Someone was trying to get to our room in the middle of the night using the rooms connecting doors. Asked for extra bath towels..got it one hour later ..hand towels !!!! Bartender at the lobby bar very unpleasent..asked for glass of white wine , he said that he's not going to open one for me because they closing in 10 minutes.. fine.. Hotel restaurant served mediocre food; served only strawberries cream cheese , no jam at all .Over priced ! People at front desk realy didn't care if you are IHG Rewards Club Member...just "live me alone" attitude .. well, weather was nice for a change..we got some sunshine outside because inside was really cloudy and unpleasant .. . Thank you ..will not be back .

Room Tip: There is a small fridge in the room . Hotel is close to airport and highway ...24 hrs. of notori...
See more room tips
  • Stayed June 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Isia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 12 July 2013
Thank you for contacting us regarding your recent stay at the Crowne Plaza Louisville Airport. On Behalf of the hotel, please accept my apologies for the problems encountered in your room during your recent stay in our hotel. It is the Crowne Plaza Louisville Airports’ goal to consistently provide superior service and accommodations and your comments are very important to us, the feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
On behalf of the Crowne Plaza Louisville Airport, we appreciate you staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 July 2013

I stayed in a comfortable, well- appointed king room with a quality mattress,linens, pillows, and an inviting duvet covered comforter. I had a very good night sleep! I felt very comfortable. The bathroom in the king room offered a separate sink in a dressing area with a
hairdryer, and magnifying mirror. The bath towels were soft and plush. The water pressure was good and the water was appropriately hot and cold as needed. The hotel lotion , shampoo and conditioner were of a good quality.
The floors, carpets were sparkling clean and well maintained as well the hotel common areas including the sparkling floors in the well appointed lobby. In the Blue Horse Cafe, I enjoyed a delicious Sunday Brunch that offered a wide variety of well prepared brunch items including delicous fresh fruit and berries. The wait staff were courteous and accommodating. My contact with the rest of the staff was pleasant as they offered southern hospitality and went out of their way to be helpful with a smile.
There was a convenient , free shuttle to a nearby restaurant after I returned my rental car and the next morning they supplied a pleasant, quick ride to the airport . I was on my way feeling content after enjoying the staff at Crowne Plaza 's good service and refreshed after enjoying a good night's sleep .

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carin418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 12 July 2013
Thank you so much for the great review, we are so pleased that you enjoyed our hotel.. we do so hope that you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Louisville hotels
South Side
Courtyard Louisville Airport
Courtyard Louisville Airport
#42 of 95 in Louisville
4.0 of 5 bubbles 232 reviews
Fairgrounds
Hilton Garden Inn Louisville Airport
Fairgrounds
Hampton Inn Louisville Airport
Show Prices
Show Prices
Show Prices
Fairgrounds
SpringHill Suites Louisville Airport
Fairgrounds
Residence Inn Louisville Airport
Fairgrounds
Holiday Inn Airport & Fair/Expo Center
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Louisville-Airport KY Expo Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Property: Crowne Plaza Hotel Louisville-Airport KY Expo Center
Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travel Republic (UK), Booking.com, Odigeo, Hotels.com, Agoda, Hotel.de, HRS and Ebookers so you can book your Crowne Plaza Hotel Louisville-Airport KY Expo Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing