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Crowne Plaza Hotel Louisville-Airport KY Expo Center
Ranked #41 of 97 Hotels in Louisville
GreenLeadersBronze level
Level 1 Contributor
3 reviews
“Bellhop bummer”
Reviewed 20 September 2013

This has been a nice place to stay in the past. We were there for IBEX working a booth, the show opens at 9:am our arrival in the lobby was 8:30 for the short ride over to the expo center. We loaded into the shuttle then we sat in the van for 30 minutes while the driver moved luggage around the lobby. One of the other riders finally complained to the manager then we received our ride and were late.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WDouglewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 23 September 2013
On behalf of the Crowne Plaza please accept our apologies for your wait for our shuttle, your comments are very importantant to us and will be passed on to our Bell Captain for review, we do hope that you will return again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Peterhead, United Kingdom
Level 6 Contributor
265 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 11 September 2013 via mobile

Hotel was clean and spot on for what we required close to the exposition centre we could walk across the road to it. The room was extremely spacious but the toilet/shower area was terribly small
Breakfast was a basic breakfast and you are cheaper going in straight rate and buying buffet breakfast in the morning, there is a shuttle service to the expo centre but often have to wait a good time for it
Pool area is nice but very un comfortable sun loungers , i suppose it is not made for the tourist sun worshippers

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluejames985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 12 September 2013
Thank you for taking the time to send in your review, we are so sorry that you had to wait for our shuttle and you did not find our unge chairs comfortable. We are so pleased that you found us to be clean and convenient to the Fair and Expo center, we do hope that you will return again.
Thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 September 2013 via mobile

Room was well layer out. Very comfortable bed and air conditioning worked well. Cleaning staff made up the room and all countertops were whipped down as well as clean. The only complaint was that the carpeting was dirty in my room and the one sick drained very slowly.

Ate all meals in the hotel. Banquet food was hot and very appetizing and breakfast and lunch was excellent. I was most impressed with the staff who treated us like gold.

Stayed September 2013, travelled on business
Helpful?
Thank Barbara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 9 September 2013
Thank you so much for taking the time to send in your review, we are so pleased that you found our bed and A/C to be comfortable and working well, We are so sorry that the sink was draining slowly and the carpet felt dirty, we will definantly look into those issues. we do hope that you will return and enjoy one of the many great meals the Blue Horse has to offer, we look forward to your return.
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Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2013

First stop after 24 hours flight from Asia. After taking hot shower I was totally relief. Shower kit is nice with pleasant smell. Was trying to call taxi thru front desk and they said the bell service can drive me there, a very good stay overall and recommend people who are capable to stay in airport

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TungKRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 3 September 2013
Thank you for your review, we are so glad you chose to stay with us after your long flight and you enjoyed our shower ammenities. We do hope that you will return again.
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Louisiana
Level 5 Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 August 2013

We stayed here for a large conference we were attending downtown. First of all, the road system in Louisville is horrible. I don't think we went to or left the hotel the same way twice. So, even with a GPS you may have trouble finding your way around in this area. The staff was very accommodating and friendly while dealing with the large groups checking in on that day. The hotel was clean but you can tell it is an older hotel. It wasn't as nice as other Crowne Plazas I've stayed in in other places. I like that the rooms had another sink/vanity outside of the bathroom. It would have been nice to eat breakfast at the hotel (since there are no eating establishments nearby) but the breakfast buffet the restaurant offers was $13.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveToGo629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 3 September 2013
Thank you for taking the time to send in your review, we are so sorry you found the roads in Louisville confusing, we do understand how fustrating that can be. We are so glad you found your staff to be friendly and able to handle the large check in and you found our hotel to be clean.. we do hope that you will return again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
353 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
Reviewed 28 August 2013

Hotel is very close to the airport and Expo center and hotel provides a free shuttle transfer to and from the airport. Lobby is updated and comfortable. Our room was quick spacious and updated. Hotel is dog friendly and have plenty of outdoor areas to walk our dog. The restaurant (Blue Horse) inside hotel was actually quick good. Hotel is also fairly close to downtown and attractions.

Really enjoyed out stay and will stay here again if back in Louisville.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luvtosafari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 3 September 2013
Thank you for taking the time to send in your review, we are so pleased that you found out rooms to be spacious and updated and that you were able to enjoy a meal in our Blue Horse Restaurant, we do hope that you make it back to Lousiville again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, Illinois
1 review
Reviewed 20 August 2013

Rooms are nice- although I wish I could have opened my blinds- I like a bright room. I had room # 181 and the blinds open to a meeting room or something. They were selling clothes in there, so I kept the blinds shut. If I was staying more than two nights I would have changed rooms. The room was spacious and clean. I like the toiletries that are provided. There is no guest coin-laundry. If you are just staying a night or two and dont want a refrigierator or microwave or need laundry, this is a nice place and right by the airport for convenience. (you can get a fridge for $20 a night if needed.) The BEST part of the hotel is some of the folks working in the Blue horse Bar and Grill- The Chef- Paul Sant- puts a lot of heart into what he creates. (really- I don't know him- but I complememnted something he made, and he came out to meet me. If you are a foodie- ask to see him. He is fantastic!) Tina waited on us for dinner and she is so very friendly and hospitable. Between the good food and the great way you are treated, there is no reason to leave the hotel for a meal. (And if you like burgers...wait until you see the burger menu- there is a seperate burger menu with original "around the world" creations from chef Paul. Everything we tried on there was fantastic.)

Room Tip: Just make sure your window/blinds opeb to the outdoor- mine opened to a meeting room, and my room wa...
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, 21 August 2013
Where to begin, thank you so much for your wonderful review, we are so excited to share this with our staff, we also think Chef Paul is the best, we are so glad you were able to enjoy all the great foods that he prepares daily, we do hope that you will return for another great burger! Thank you again, we look forward to seeing you
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Property: Crowne Plaza Hotel Louisville-Airport KY Expo Center
Address: 830 Phillips Ln, Louisville, KY 40209-1330
Phone Number:
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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