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“Right across the street from the airport”

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
Ranked #45 of 100 Hotels in Louisville
GreenLeadersBronze level
Reviewed 16 April 2014 via mobile

This hotel was very convenient as it is literally right across the street from the airport. It's out if the way from central louisville but I was just staying there to catch an early flight.

The staff was friendly and didn't make it seem like a big deal when I asked for a room on a higher floor after my room was already assigned.

One of the best things about the room was the amenities. They smell good and don't seem genetic at all. Adds that extra bit of service that made my overnight great.

  • Stayed: September 2013
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Thank MISSYRN2B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 17 April 2014

Dear MissyRN2B,
Thank you for taking the time to send in your review, we are so glad you found everything to your satisfaction and that you enjoyed the amenities we provide for a good night's sleep. We look forward to your return.

Sincerely,
John Shake, GM
jshake@cplouisville.com

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441 - 447 of 678 reviews

Reviewed 12 April 2014 via mobile

I was at the hotel for a conference. Room was clean and was maintained well during our stay. Everything was just as we expected. Layout was good. The hotel is huge and can accommodate large numbers of guests and they seem to do it well. Would stay here again.

Stayed: March 2014
Thank Kateena01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 17 April 2014

Dear Kateena01,
Thank you for taking the time to send in your review of the Crowne Plaza Louisville, it is always a pleasure to hear that our guest found everything just as they expected, we do hope that you will return again for a well deserved vacation or another conference.

Warm Regards,
John Shake, GM
jshake@cplouisville.com

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Reviewed 30 March 2014

Where to start.... upon arrival we were given a first floor room right next to the elevator. I asked for a different room and they told me no as nothing was available. We have our 6 month old and normally he sleeps through the night but people are so noisy none of us can sleep. The fan is broke so i have to keep switching the heat and air to keep some white noise in the room. I called the front desk last night and they said they didnt like my attitude. After having a wreck of a time in the Blue Horse resturant ( no water or silverware brought during the meal and burnt food) We ordered room service only to find out you have to pay 21% tip. The gutters arent clean so the rain from this morning hit the cement in droves and made even more noise. Its 12:29 am when im writing this. No sleep because of the hallway noise. We had cancelled our reservation downtown to be closer to the expo center, i regret that now. Just book somewhere else. There are many better options.

  • Stayed: March 2014
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2  Thank Stacie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 2 April 2014

Dear Stacy O,
Thank you so much for contacting us regarding your recent stay and please accept my apologies for all the issues you faced during your recent stay, I know that our team has been in touch with you and hope that we were able to give you a satisfactory resolution to the issues. We do hope that you will return again soon.

Sincerely
John Shake, GM
jshake@cplousiville.com

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Reviewed 28 March 2014

This is a very large and very beautiful hotel. There was a large contingent of sixth-graders in the hotel for a program the night we were there, but we were placed on a high floor and did not experience any bad behavior or noise. There is a nice pool inside an atrium with a lifeguard on duty. Airport shuttle (24 hours) is 5-10 minutes to the terminal. When we returned the shuttle was there 10 minutes after my call. There was a problem with my reservation not being in the system, but it was quickly rectified by the manager on duty who simply matched the terms of my confirmation email.

  • Stayed: March 2014, travelled with family
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1  Thank travelcop24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 29 March 2014

Dear Travelcop24,
Thank you for your great comments regarding the Crowne Plaza Louisville, we are so glad that you were able to take advantage of our shuttle service and enjoyed the pool. We are very sorry that there were problems with your reservations originally and very please our MOD was able to rectify the situation. We look forward to you returning,

Warm Regards,
John Shake, GM
jshake@cplouisville.com

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Reviewed 27 March 2014

Good place to stay.
Very well located for a short business trip. I was in town for a show at Kentucky Exhibition Center. That´s great. Walking distance from the hotel.

I was not very pleasant with the breakfast. There is no option for those that are not used with American breakfast style. No breads and better for instance.
I also missed the refrigerator at the room.

  • Stayed: March 2014, travelled on business
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Thank Jose_Tranjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
213paul_S213, Executive Chef at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 28 March 2014

Good Day Mr. Jose_Tranjan
Thank you for your recent comments about the Blue Horse Restaurant,
I’m sorry that we did not meet your expectations, we use all comment to try better out self
Thank you again paul

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Reviewed 26 March 2014

We stayed here before and happily booked again. We were in a room about 5 from the elevator and couldn't hear that noise, however, there was about an inch space between the door and the floor so we could easily hear all the hallway noise. The walls seemed very thin, we heard entire conversations from the room next door to us. The pool was busy but our kids had a great time. We had breakfast at the restaurant, food was okay. I like the idea of a nightlight in the room but the light was so bright and reflected off the full length mirror that it was hard to get our kids to fall asleep.

Room Tip: We booked online ahead and were able to add breakfast for 2 adults for $6 - worth it as the restaura...
See more room tips
  • Stayed: March 2014, travelled with family
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1  Thank thazard143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 28 March 2014

Dear thazard143
Thank you for taking the time to send in your review of the Crowne Plaza Louisville, we love getting comments from our repeat guest, we are so glad you have a quiet stay and so very sorry that the nightlight was too bright, we truly appreciate you bringing this to our attention. Hope to see you again soon.

Sincerely,
John Shake, GM
jshake@cplouisville.com

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Reviewed 26 March 2014

I booked the hotel on Hotwire a few days prior to our stay for a very good price. We came for a 3 day visit to the area as a mini-vacation. The hotel is huge, and easy to find, as it is right off the freeway near the airport. There was plenty of parking. We arrived late, and were able to check-in easily. The staff was friendly and actually upgraded our room, since I requested a quiet room with King bed. The room was a corner suite with huge separate living room. The room was clean and fairly updated. The bathroom was adequate, very clean. We had breakfast at the restaurant, which was standard fare and pricing was reasonable for a hotel restaurant breakfast (I believe the buffet was $12). We did not have any of the problems that some other reviewers mention regarding large groups. There appeared to be a conference going on, but it did not cause any problems. We visited the hotel bar briefly one evening, and the service was good. We visited Churchill Downs (5 minutes) and downtown Louisville (about 10 minutes). I would not hesitate to stay again and recommend the hotel to others.

  • Stayed: March 2014, travelled as a couple
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1  Thank coharahawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this reviewResponded 28 March 2014

Dear Cocharahawk,
Thank you so much for your 5 star review of the Crowne Plaza Louisville, always great to hear that our guest find us in a good location and our rooms to be comfortable. We do hope your return again for another mini vacation.

Warm Regards
John Shake, GM
jshake@cplouisville.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Ln, Louisville, KY 40209-1330
Phone Number:
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Price Range: £71 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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