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Comfort Inn & Suites Airport & Expo
Ranked #57 of 98 Hotels in Louisville
Reviewed 19 August 2013

This motel needs a renovation. It's clean and the staff is friendly and helpful. That's the good part of this review. Here's the not so good.
1. The elevator was very slow and seemed to take forever to get anywhere.
2. The a/c in our room was off when we arrived. It was very hot and we were very tired...not a good combination. We turned it on high cool and constant fan immediately and our room never got really comfortable. When we closed the door to the bedroom, we had to turn on a fan in the wall to get cool air into the sitting area. It didn't do a very good job. And even though we had it on constant fan, the a/c would still turn off.
3. They had just installed new televisions in the rooms and empty boxes greeted us as we got off the elevator on our floor. It was difficult to maneuver the luggage cart around the boxes. I don't know what kind of cable or satellite system this motel uses, but the channel numbers were totally weird. The station guide didn't match anything and when we called for assistance, the staff person that came didn't know the channel numbers either!
4. The breakfast area was clean, but breakfast was nothing special or inviting to tired people on a long trip.
5. The heated pool was not heated. It used to be an outdoor pool and they have enclosed it to make it an indoor pool. It could also use some renovations. Parts of the bottom and sides were flaking off. The door to the pool couldn't be closed or you'd be stuck in there. They have a half brick there to prop open the door.
We stayed here on our return trip because it was clean. I didn't bother with the pool and we didn't stay for breakfast.

Stayed: August 2013, travelled with friends
Thank Sewgoode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 20 August 2013

Thank you for taking the time to respond on Trip Advisor. I'm glad you found our hotel was clean and the employees friendly. I do regret though, that your stay was less than satisfactory.
I sincerly appologize that the TV boxes were in the way of getting to your room. We did try to keep them out of the way. I do hope you give us another chance to gain your confidence. We hope to accommodate you soon.

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92 - 98 of 152 reviews

Reviewed 10 August 2013 via mobile

This property would do well to undergo a facelift. The outside looks nice enough, the lobby and breakfast area is nice. But the hallways and rooms could use some serious maintenance: painting, cleaning, carpet refreshed. The rooms were clean but the disrepair of the walls, carpet and such detract from the cleanliness.
The pull out beds were scarey at best and there is no bedding in the rooms for them. One bed had a metal piece sticking out from it and one of our kids got cut by it.
The plus: the staff was very friendly and tried to be accommodating. However, this property does not speak well for Comfort Inn and Suites, typically a nicer Choice hotel.

  • Stayed: August 2013
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Thank txresident4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 12 August 2013

Thank you for staying at Comfort Inn and Suites. I do sincerly appologize for the bad experience. The bed has been taken care of. I'm so sorry for the accident.
It is good to hear that the staff was accommodating and friendly. We appreciate you taking the time to respond on Trip Advisor. Please know all responses are taken seriously, and every effort to take care of these types of problems.
Again, thank you for your time. It Is greatly appreciated.

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Reviewed 8 July 2013

We stayed here last weekend for one night while attending events at the fairground. After reading the reviews we were creeped out and did not want to stay there. Upon arrival we were pleasantly surprised. There is some deferred maintenance and carpet could be replaced but it is much cleaner and nicer than we expected. We saw no sign of bugs or anything. It is one of the best breakfasts I have had in a long time. Sausage, gravy and bisquit, eggs, waffles, yogurt, Danish, coffee, juices milk etc. Very clean dining room, clean looking kitchen area, (I check it after the terrible reviews) and friendly staff. We had no problem and would stay here again. It's not a resort but is very reasonable priced and cleaner than some people's homes I have visited...

  • Stayed: July 2013, travelled with family
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2  Thank Tim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 15 July 2013

Hello. Thank you so much for the kind response. We appreciate you taking the time to respond on Trip Advisor. It's good to know someone is checking our work. It lets us know if there is need of improvement, or we are doing a good job.
It's always welcoming to know we are doing satisfactory work. Look forward to accommodating you again in the future.

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Reviewed 8 July 2013

We stayed here one night. We chose the hotel because it was close to the fairgrounds since we were showing at a horse show. We were worried that it was going to be really bad after looking at the reviews. It did have stains on the carpet and it does need updating. Some areas could be cleaner, but overall it was fine. The breakfast was good. We would stay here again.

  • Stayed: July 2013, travelled with family
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1  Thank volleyballmom34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 17 July 2013

Thank you for taking the time to respond on TripAdvisor. We appreciate the feedback as to what we can do to improve our guests stay. Glad to know you had a pleasant experience. Please be assured the comments are taken seriously. We look forward to accommodating you again in the near future.

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Reviewed 3 July 2013

I don't understand all the bad reviews. Stayed here June 22 on way to Chicago area. Found suite to be comfortable and clean and at a very good price. Maybe I got the one room in all of the hotel that was not worn and or dirty, but I don't think so. Would stay again

  • Stayed: June 2013, travelled as a couple
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2  Thank robertru44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 19 July 2013

Thank you for staying at Comfort Inn and Suites. We appreciate you sharing your positive experience on Trip Advisor. It's always good to hear we are doing a good job. Look forward to you coming back through town soon.

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Reviewed 15 June 2013

My friend booked this hotel, we just needed a one night stay close to the Expo. First, do not believe any excellent reviews, they must have been referring to the other Comfort Inn in Louisville which is probably very nice. Based on the pictures of bedbugs here, we checked thoroughly in our room. No sign of them, just stains and cigarette burns. This is nonsmoking, but onlyin the past fewyears..it did not smell like smoke just evidence of burn holes on covers. The sofabed is really uninhabitable, I asked for extra blankets to help the girls get rest before a big day of competition, the bed was broken somehow and they were troopers...our option was to leave our friends here and stay at Springhill Suites acoss the way, (much nicer and a bit cheaper!) but we really did not want to leave our friends here alone.
Signs posted park atyour own risk, saw more than a few miscreants around the hotel that made me fear for the safety of our car..the owner, very nice, was missing in action atleast three times...he was the only one working! He also doubled as the shuttle driver, so when he would take the oundtrip to the airport no one was there to check guests in...I was able to hear the complaints of those waiting...A/C not working, no linens for sofabed, toilet stopped up. When we checked in our toilet would not flush, I went to the front desk, the owner had to retrieve his solitary plunger from another guest and expected me to plunge it and said I needed to return it quickly.
My friend noticed a workout room and knew I loved to workout, hoping o find something redeeming. The one treadmill was over 20 years old, buttons did not work...really? The weight machine's cables were broken. I told the owner about the broken units, he just smiled and said, "everything is regularly maintained." This hotel should be looked into by the state hotel licensing board...to leave a hotel unattended with no workers while he drives o the airport should beillegal. Do not stay here. Oh, and each time I saw him fulfill a request for blankets he was apparently running to unoccupied rooms to get them..only two cars in parking lot when we pulled up at 6 pm...all other hotels had full parking lots...save your money and sleep well elsewhere.

  • Stayed: June 2013, travelled with friends
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Thank Funtoschool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 26 July 2013

I want to sincerly appologize for your bad experience. The problems have been addressed. I do hope the next time you come back through town you will give us another chance.
Thank you for taking the time to share your experience on Trip Advisor. It will keep us on our toes. Thanks again.

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Reviewed 10 June 2013

The check in person was pleasant but this place had a run-down look and feel. Our beds were comfortable but the carpet and furniture were worn and dingy. We couldn't find any way to shower in the accessible bathroom without flooding the whole room. The breakfast was scanty with the coffee pot empty by 8:00 am. We expect better from a hotel in this chain.

Room Tip: Avoid the handicap accessible one if at all possible.
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  • Stayed: June 2013, travelled with family
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Thank NancyM45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna F, Director of Sales at Comfort Inn & Suites Airport & Expo, responded to this reviewResponded 30 July 2013

Thank you for staying with us and for responding on Trip Advisor. We appreciate the feedback. I truly appologize your stay was less than perfect. I do hope you will be coming back through town soon and give us another chance to make your next stay a comfortable one.

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Additional Information about Comfort Inn & Suites Airport & Expo

Address: 653 Phillips Ln, Louisville, KY 40209-1325
Phone Number:
Region: United States > Kentucky > Louisville > South Side
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 98 Hotels in Louisville
Price Range: £72 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport & Expo 2.5*
Number of rooms: 98
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Also Known As:
Comfort Inn & Suites Airport & Expo Hotel Louisville
Comfort Inn And Suites Airport & Expo

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