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“Not what I expected”
Review of Galt House Hotel

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Galt House Hotel
Ranked #27 of 96 Hotels in Louisville
White Bluff, Tennessee
Level 4 Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not what I expected”
Reviewed 29 June 2014

The staff was nice but the conservatory was a joke very very tiny and the fish tank was nothing much to see. The rooms were very clean but the advertised gueen bed was the smallest gueen I had ever slept in and not very confortable The hallways were hot. and Everything was overpriced. Now I did visit the restuartant on the roof and while expensive it was worth it cause it was special .

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank kd5d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Our best customers are the ones who offer us feedback that we can improve upon. Thank you for taking time to share about your stay at the Galt House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Palm Coast, Florida
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 June 2014

I was here for a convention. The hotel was lovely and the staff helpful and pleasant. The view of the Ohio river from my 17th story room was beautiful. The enclosed walkway connecting the hotel and the convention center was a big plus on rainy mornings and warm afternoons.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jeanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Thank you for staying with us and taking time to write a review on TripAdvisor. We look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wauwatosa, Wisconsin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 June 2014

I checked 5, but it would probably be 4.5. We had a few problems with Housekeeping (they forgot to provide a spare toilet tissue, did not replace glassware once, etc.), but in fairness to the hotel, whenever I called, they responded immediately and brought several times what we requested (extra toilet tissue, more glassware than we needed). I have stayed at the Galt House several times for the AP (Advanced Placement) Reading and am thrilled to be provided with such fine accommodations. My roommate and I were lucky enough to have a two-room suite providing us plenty of space. The beds were very comfortable--something we appreciated after our long days reading student essays. The views of the river are great and Al J's bar connecting the two towers of the hotel is wonderful. It's such a fun place. I am a bit disappointed that there is an extra charge for the health club (exercise facilities), but the hotel is so close to the river (beautiful!) that I just took walks instead. I noticed new sofas and chairs this year, too, and hope the somewhat run-down carpeting is next on the agenda. It's a great place to stay and right in the heart of Louisville.

Room Tip: Ask for a river view!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tresvivace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Thank you for staying with us and taking time to write a review on TripAdvisor. As a hotel we are constantly attempting to improve our property. The efforts are ongoing and hope that you find it much improved upon your next stay.
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Gedera, Israel
Level 6 Contributor
155 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 26 June 2014

Excellent downtown, riverfront location, 1300 spacious and well fitted rooms, comfortable beds and seating arrangements, slight touch of grandeur, ample parking (Valet costs 18 per day), great 25th floor revolving restaurant and very ample breakfast.

Room Tip: Be sure to ask for a room with a view on the river.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baruch M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Thank you for the great review! We appreciate you staying with us and look forward to the opportunity to host you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mayfield
1 review
Reviewed 26 June 2014

The Galt House Suites is amazingly comfortable, check in was effortless and the staff is helpful and friendly. Our room was bright, clean and very comfortable. I enjoyed the pizza at Thelma's Deli and lunch and Dinner at Cafe Magnolia. I had their fish sandwich and fries for lunch and an Asian chicken dish for diner, both were extremely well prepared, hot when brought to me and very good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Judy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 29 August 2014
Thank you for your review of your stay with us. We're so glad you enjoyed your stay and our restaurants! We look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford
1 review
Reviewed 25 June 2014

Magnolia Cafe had great food. Hotel was great, beautiful setting, most staff excellent. Conference food and service were poor at the evening banquet. Wine was being served after people got desserts. No wine was offered to our table and those nearby

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kathie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Thank you for your review. Cafe Magnolia does have delicious food. Please accept our apologies on the banquet food and service. We hope we have the opportunity to host you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

I have never been more disappointed and astounded by the audacity of a hotel to charge for so many things. Do not think for a minute that paying for a room and a stay here will be anything close to the initial charge you were quoted. You are not a guest, you are a funding source for them. Cha-ching. I have never seen a hotel charge for so many extras until your final cost will be well beyond what you expect. Some examples: $8 to make a few photocopies because of course you have to pay $5 to get near the computer. Then there is the $5 fee to pick up any packages mailed to you. A charge to receive mail? Let's not forget the usual charges such as parking and WiFi that you will pay, as well as to use the fitness center in the hotel (no, that is not included in your stay) and yes they will charge for anything you can possibly come up with that would be included at most other hotels (even the "charging" ones). When this hotel says Full Service they mean it-you will pay for anything, ANYTHING, extra. Traveler beware. Why would you stay here when there are so many other hotels that would like your business and will make you feel like a guest. Guest? That word is lost here.

  • Stayed June 2014, travelled on business
    • Value
Helpful?
6 Thank Momofmany_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, 10 September 2014
Our best customers are the ones who offer us feedback that we can improve upon. Thank you for taking time to share about your stay at the Galt House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galt House Hotel

Property: Galt House Hotel
Address: 140 N 4th St, Louisville, KY 40202-2910
Phone Number:
Region: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Louisville
#22 Business Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1310
Official Description (provided by the hotel):
Galt House Hotel, Louisville's Waterfront Hotel®, boasts 1,310 guest rooms and suites, 130,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the third-story Conservatory that connects the two towers over 4th Street. The Galt House Hotel is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
Galt House Hotel And Suites
The Galt House Hotel
Galt House Louisville Ky

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