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Reviewed 12 July 2014 via mobile

Even though it is an older property I found the suite in the east tower to be excellent. I had one problem with the hot water but it was corrected. Clean, spacious with every amenity. Convention facilities were excellent. Food service above average except for understaffing in lounge. Great riverfront location near everything. Would definitely stay there again in the east tower.

Stayed: July 2014
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

Thank you for your review Steve! We look forward to hosting you again in the near future.

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Reviewed 12 July 2014

The suites were spacious but as others have mentioned, rather shabby and carpets in need of replacement and I can understand cause I do not think our carpets were vacuumed in the 5 days that we were there. Housekeeping was inconsistent, ,sometimes, knocking on your door early and wanting to clean and we were not ready to leave and pressing us for time, then the next day, we were gone all day and came back at 3:30 and room still not done. We ended up sitting in the Lobby waiting for the room to be cleaned. We were part of a very large group at the hotel that ended on Sunday morning and only 2 people were at the checkout desk, which caused long waits. The hotel was in a great location for walking to restaurants and museums. The food served at the various restaurants was very good. Café Magnolia was our favorite, good food, service and reasonable prices.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Petunia66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

Thank you for staying with us and taking time to write a review on TripAdvisor, we've noted the improvements we need to make and hope that you find it much improved upon your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Great location on the Ohio River and within easy walking distance to many restaurants, museums, Performing Arts Center, even the baseball stadium. Staff is very nice but not especially efficient. Had to ask for clean towels, friends had to ask (two different days) to have a top sheet put on their bed. Had a suite with plenty of room but cramped counter space in the bathroom, dark gloomy "living room", and NO plugs for recharging phones etc in the bedroom. No quick checkout means by phone or tv. Top floor revolving restaurant was very nice, excellent service. Magnolia Room Café was large with a bountiful buffet and large portions off the menu but food was ordinary. Watch out for the long wait for coffee at Thelma's in the large bar area, also a very slow toaster for the bagels (you do it yourself) The bar/coffee area is itself large and airy, a nice place to meet up with others.

Room Tip: The non-suite tower has better river views.
  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank DianaW44_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

Our best customers are the ones who offer us feedback that we can improve upon. Thank you for taking time to share about your stay at the Galt House.

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Reviewed 11 July 2014

The Galt House is a first class hotel experience without the snobby attitude you find at other hotels in its class. The location is especially nice as it is located on the river front with fabulous views and is just down the street from the Louisville Slugger Museum, in the heart of downtown activities, and just a short drive to Churchill Downs (Kentucky Derby). Weven had the executive sweet and was very nice and spacious even for a family of four. Divided into three sections, bedroom, bath and vanity area and a spacious living area it more than met our families needs. The swimming pool over looking the river, the shops and the various restaurants made it very convenient for us during our stay. I would highly recommend this hotel and their more than friendly staff during your Louisville Kentucky visit.

Room Tip: The parking is a bit confusing at first but just enter into the attached parking garage on either tower and when you are issued a room key it will serve as your pass to and from the hotel. Their is an additional charge for parking.
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

Your experience is precisely the type we hope to provide to every single guest staying with us. Thank you very much for taking the time to sing our praises.

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Reviewed 11 July 2014

This hotel was design in the 70’s and could be retro and trending by now, but nothing has ever been put back into the interior. A time warp that gets more abused by the year. The lobby check in is inconveniently located, you go through the bridge bar area to get to your rooms if in the other tower. The carpets are old, the bridge bar is old (has gold fish swimming in plastic). The rooms, even on the 24th floor (top floor) are tired, with beat up furniture and carpets either so dirty or so old that I would not dream of taking my socks off for even a second (slept in them in case I need to get up in the middle of the night).

Room Tip: The one thing this hotel has going for it our views. Ask for a high floor with a river view. We did and got the top floor (24) with no price change.
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank HelloJoeOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

As a hotel we are constantly attempting to improve our property. The efforts are ongoing and we appreciate your review. Our views, as you mentioned, are outstanding.

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