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Reviewed 13 July 2014 via mobile

No problem with human service, but Elevators were extremely difficult to catch. Only two of the four ever opened during our stay and sometimes it took over 20 minutes of waiting. That was about an hour of our stay simply waiting!! Also, pool closes at 10pm--what?

Stayed: July 2014, travelled as a couple
Thank barbkeown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

Our best customers are the ones who offer us feedback that we can improve upon. Thank you for taking time to share about your stay at the Galt House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

I stayed at the Galt House because of a conference I was attending. The front desk staff was helpful and friendly. The suite I shared was very nice and roomy, with a separate sitting area. The room had been retrofitted with a fridge that was in the way and no microwave was available. The daily room staff did an excellent job of preparing the room each day. I noticed that the bath tub mat slipped out from under my foot on several occasions. The local bar that was situated between the two towers was very nice and a great place to sit down and meet friends at the end of the day. The hotel was conveniently located downtown next to the river and convention center. There is not much to do in the down town area, so if this is family vacation, you may want to check other places closer to your primary interests.

  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank JD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 26 August 2014

Thank you for staying with us and taking time to write a review on TripAdvisor, we've noted the improvements we need to make and hope that you find it much improved upon your next stay.

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Reviewed 13 July 2014

Excellent hotel and variety of facilities. Clean and comfortable. Excellent food taste and variety at reasonable prices. Definately a good choice for conferences with large room sizes and convenient registration location.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Karin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 26 August 2014

Thank you so much for your review! We are so delighted to hear that your stay and the conference went great.

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Reviewed 13 July 2014

This hotel had everything. My family spent hours just walking around the hotel and grounds. We also thought that the rooms were amazing and even more so because the price was so reasonable. Entertainment was well within walking distance also.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Laurie945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 26 August 2014

Your experience is precisely the type we hope to provide to every single guest staying with us. Thank you very much for taking the time to sing our praises and look forward to hosting you and your family again.

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Reviewed 12 July 2014 via mobile

Even though it is an older property I found the suite in the east tower to be excellent. I had one problem with the hot water but it was corrected. Clean, spacious with every amenity. Convention facilities were excellent. Food service above average except for understaffing in lounge. Great riverfront location near everything. Would definitely stay there again in the east tower.

Stayed: July 2014
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark B, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 28 July 2014

Thank you for your review Steve! We look forward to hosting you again in the near future.

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