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Reviewed 16 July 2014

First of all, on the website it says that you have to pay for wi-fi but that is false, there is free wi-fi for hotel guests. There are 6 restaurants in the hotel and there is a skywalk going through most of Downtown Louisville!!!!!

  • Stayed: July 2014
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Thank Lucas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

Thank you for your feedback. We are so glad you had a nice stay with us and look forward to the opportunity to host you again.

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Reviewed 16 July 2014

The hotel appears to be clean and well kept, however, we had roached crawling the wall of our room, and also found them in the extra blanket in the closet. The room service food was terrible, the breakfast they delivered included an orange slice, jus for garnish, but it was moldy. I left the hotel feeling dirty and was worried I would find bugs in my bag when unpacking.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank Traci E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

We appreciate your review and have noted the criticism. Our best customers tell us how we can improve. Please accept our apologies for the terrible service and bugs. Do you mind reaching out to us directly (alambert@ajshotels.com) to let us know what room you stayed in? We want to ensure this doesn't happen again.

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Reviewed 16 July 2014

I lived in Louisville when I was in college, so already knew this hotel had a great reputation and was very nice. So when we went back to Louisville to be "tourists again" for a long weekend this past fall, we knew we wanted to stay downtown near all the action, so the Galt House was our top choice.
We had four adults, and booked our room through Priceline with 2 queen sized beds. We were thrilled that upon check-in, we ended up getting a suite, not just a basic room!
Our suite had a separate living room with tv and fridge/microwave, with the bedroom separated by two doors (bathroom w/ separate vanity area was in the middle of the bedroom and living room). With the four of us, it allowed the early risers to move in to the other room to get ready, or watch tv without disturbing the others.

Also, the location was great! It's within walking distance of 4th Street Live with restaurants and entertainment, and also close enough to the Louisville Slugger museum and other activities nearby so that we didn't have to worry about moving our car all around. The University of Louisville's basketball (Yum! Center) is right around the corner as well.
I believe the couch in the living room area also was a sleeper sofa, so technically, the room could have accommodated up to two more guests! Very spacious.

The only cons would be that breakfast was not included so we had to go down the street to Starbucks or a café nearby or they do offer room service... and you had to pay to park (but it's in downtown, so that's standard.) Also, there was a half-marathon race the last morning we were there, so we could hear the loud music they were playing for the runners from our room, but it was a loud/professional sound system, so to complain about the noise might not be totally fair. Normal city noises weren't a problem.

They were decorating for Christmas when we were there so we got to see some of the beautiful decorations and lights that the hotel is known for. Everything was great and we'd stay again!

Room Tip: We were higher up on the "check-in" side of the hotel (there are two buildings separated by the street, but connected by a breeze-way/enclosed walkway). This is also the "older" of the two buildings, but still very clean and well-maintained. The hotel is right on the river so you could request a room w/ river view if you desire. Our room overlooked the city and the other building of the Galt hotel. I've stayed on the other side, too, and that side is very nice.
  • Stayed: October 2013, travelled with family
    • Value
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Thank JenWDMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

Thank you so much for your review! Your experience is precisely the type we hope to provide to every single guest staying with us. We look forward to having the opportunity to host you again soon.

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Reviewed 16 July 2014

Everyone was friendly and helpful. The rooms were spacious. Hotel is great for conventions. Convenient for walking to many downtown attractions. Many places for gathering of a few friends or large groups. The bar in the bridge between building is an aquarium. Fish swim under your drink as you watch sports on the TV's.

Room Tip: Most rooms have a view of the river. The check in building has the larger rooms for the same price.
  • Stayed: June 2014, travelled with friends
    • Location
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Thank Cecil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

Thank you so much for your review. We do have a great location and river view. Glad to hear you enjoyed the bar at Al J's. We hope you come back and stay with us again.

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Reviewed 15 July 2014 via mobile

Good location , close to many attractions, loved skywalk to Yum Center. Liked closeness to river--stairs from hotel down to river were killers. Rooms were good- had a decent view of the river. Wish rooms had microwaves and refrigerators during convention time. Would definitely stay here again trolleys made it easy to get around area.

  • Stayed: May 2014
    • Value
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Thank Arkansasgranny2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda C, Public Relations Manager at The Galt House, a Trademark Collection Hotel, responded to this reviewResponded 27 August 2014

Thank you for your review! We've taken note of your suggestions and we are always striving for improvement.

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