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“Awesome service”

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Louisville Marriott East
Ranked #3 of 95 Hotels in Louisville
Certificate of Excellence
Kentucky
1 review
“Awesome service”
Reviewed 1 August 2014

We had a wonderful experience at the Marriott East. We especially enjoyed the Concierge Lounge. The staff (Angela Reynolds) went above and beyond to make sure we had any and everything we needed. It was so refreshing to have someone who actually cared about you.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sallie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 9 August 2014
Thank you for staying with Marriott Louisville East during your visit to Louisville. We are thrilled that you enjoyed your stay and hope to welcome you again very soon!

Kristopher Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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487 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Italian first
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English first
Lexington, Kentucky
2 reviews
Reviewed 31 July 2014

Staff was extremely friendly, helpful and went out of their way to make sure my stay was enjoyable. I stay at a lot of hotels and this was one of my most enjoyable stays. Special thanks to Angela at breakfast every morning

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 1 August 2014
We wish to thank you for writing a review about your stay with us. We strive to provide excellent customer service and amenities at Marriott Louisville East, and we’re pleased to know you enjoyed your stay. Think about us the next time you visit Louisville – we look forward to welcoming you back again!

Kristopher Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 July 2014

Every time I've stayed in Louisville for the last few years, this has been my hotel of choice. The receptionists at the concierge lounge are the best around. Additionally, Len, Lindsay, Dara, and Lauren, are the reason I keep coming back here...and Mustafah is omnipresent. They are the best bartenders in the business. Now, the recently implemented "no hugging" policy at Charr'd is undesirable...but I'm sure these guys will stretch the rules for their best customers. ;)
I love this place!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Huff14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 31 July 2014
Thank you for staying with Marriott Louisville East during your visit to Louisville. We are thrilled that you enjoyed your stay and hope to welcome you again very soon!

Kristopher Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perryville, Maryland
1 review
Reviewed 28 July 2014

Angela and Carolyn treated us like family and exceeded our expectations in hospitality. The food served in the lounge was excellent and the service was extremely pleasant. I am spoiled and now want to stay on the concierge floor all the time! The entire hotel was clean, bright, friendly, and had all the amenities one would expect from Marriott (pool, hot tub, exercise room, restaurant, etc. Would definitely stay here again!

Room Tip: Splurge and book the concierge floor! The restaurant in the hotel was incredible -- excellent food...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dale F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 31 July 2014
Thank you for staying with Marriott Louisville East during you recent visit to Louisville. It is always our goal to provide excellent customer service to our guests, so we’re happy to read that you enjoyed your stay. Please think of us next time you’re in town!

Kristopher Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
1 review
Reviewed 26 July 2014

This hotel was excellent. Relatively new remodel met all of my expectations. The staff was extremely cordial and professional. The concierge staff, Carolyn in the evening and Angels Reynolds in the morning were delightful and very service oriented.
I would give the sat an Aplus!
I have found my permanent hotel place in Louisville Ky

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Randy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 31 July 2014
We’re so glad you enjoyed your stay at Marriott Louisville East! We appreciate you taking the time to write a review and look forward to welcoming you again soon!

Kristopher Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, Tennessee
1 review
Reviewed 25 July 2014

Always look forward to visiting the Concierge Lounge at Marriott East Louisville. Excellent staff, wonderful food along with a comfortable surroundings. Angela and Carolyn make every effort to take care of the guests while in the lounge area. Great experience!

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Netta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 31 July 2014
Thank you for taking the time to review your stay with Marriott Louisville East. We’re pleased that you enjoyed your stay and we look forward to welcoming you again in the near future!

Kristopher Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
Reviewed 24 July 2014

I've been traveling to Louisville for over 4 years and I've found Marriott East this year and it is one of the best hotels I've stayed in ever! The staff is excellent including front desk, the restaurant staff, and the 2 great ladies in the lounge Carolyn and Angela. They all take good care of me and I would like to say Thanks to the staff!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jutuan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris T, Manager at Louisville Marriott East, responded to this review, 31 July 2014
Thank you for taking the time to share your recent experience while staying with us! We are very lucky to have such committed associates such as Angela and Carolyn. I will share your comments with the entire team. We look forward to you staying with us again in the near future.

Kristopher Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Louisville Marriott East

Property: Louisville Marriott East
Address: 1903 Embassy Square Blvd, Louisville, KY 40299-1800
Region: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Louisville
#2 Family Hotel in Louisville
#2 Luxury Hotel in Louisville
#4 Romantic Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Louisville Marriott East 4*
Number of rooms: 252
Official Description (provided by the hotel):
The only full-service luxury hotel in the East End of Louisville featuring Charr'd Bourbon Kitchen & Lounge, 1,500 sq. ft. Workout Room, Business Center and Concierge Services. 21,000 square feet of flexible meeting facilities and services complemented by Marriott's renowned meeting expertise. ... more   less 
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Also Known As:
Park Inn Louisville East Hotel Louisville

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