We stayed here only one night as a quick break up for our two day travel. I booked the room based only on what other TripAdvisor reviews had said. I am not that familiar with Louisville and was unsure of the location of this particular hotel. We booked it, set the GPS and left. Wow! I must say, I do love staying in Candlewood Suite hotels but this one goes above and beyond to make you feel great! Our check in was very quick and we were greeted with a very warm welcome by a young woman. She recognized that we were Priority Club members thanked us for our repeat business. We do not have many points as Priority Club members, but I did genuinely appreciate her thanking us for being so... she seemed very sincere! We were given tickets to have a complimentary soda "on them" that could be redeemed in the well stocked and very clean pantry. A small touch but very nice! There was also a candy dish by the door to grab a mint on your way out. We went to our room and unloaded our bags. We were also given a complimentary bottle of Evian water! I had to do a double take to make sure that it was truly free as I always suspect hotels of trying to charge you for everything. It was truly free. There was also a free full sized bag of delicious popcorn left in the microwave propped up so that we would notice it. This hotel wants you to feel at home! They also have a variety of movies for you to watch, if you want a night in. I thought that was nice. We wanted to see the city so we did not take advantage of this but for those traveling for extended times, it would be a nice touch.
We checked out later that day and thought we had all of our belongings. The same polite and professoinal woman who checked us in checked us out. As we were packing away and setting our GPS for the next location, we saw her coming running out to try and catch us. She had in her hand a very expensive item that we had accidently left behind. Wow!!!! I must say, this was so pleasant. I was in shock and hopefully I remembered to say thank you to her as we had previously left the same expensive electronic device at another hotel and the cleaning staff claimed to 'not have found it' and we were out a few hundred bucks and several hours worth of work.
I plan on sharing this with corporate and I wish I could remember the young woman's name. Very professional, polite and the hotel is something were you can really feel like they are proud of the work they do. Thank you!
- Official Description (provided by the hotel):
- Come and experience our new Comforts of Home Bedding Collection.The Candlewood Suites Louisville Airport is an exceptional choice for quality and service excellence. This beautiful award winning property is located within minutes of downtown and the Louisville Airport and is an excellent choice for employees of GE, Ford, UPS, Yum, Humana, Brown Forman, Air National Guard, and U of L. International guests love our TV Japan television. It's the ultimate suite for the business traveler: cook meals in a fully equipped kitchen, while watching premium cable channels and movies from our free movie library. Work efficiently at the over-sized executive desk, 2 phone lines and free high-speed wireless Internet. Work off some stress in our fitness center or visit our Candlewood Cupboard where you can purchase sodas, meals, snacks at value prices. Do your laundry at no cost while you workout or relax in your suite. The Candlewood Suites Louisville Airport is an all suites hotel. The standard studio suites has one queen bed. The one bedroom suite has one queen bed and a full size sofa bed. Pet friendly - fees may apply. ... more less
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- Also Known As:
- Candlewood Suites Louisville Airport Hotel Louisville
- Candlewood Louisville
- Louisville Candlewood Suites