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“Don't break curfew!”

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Holiday Inn Express Louisville Northeast
Ranked #62 of 102 Hotels in Louisville
Reviewed 25 November 2013

First, the positive experiences: We were promptly and efficiently checked in. Breakfast was fresh, well stocked, and had good variety. The location is convenient, and the property seems safe and secure.

Unfortunately, the overall experinece was not positive. Our room (330) must have been a smoking room at one time. The smell was somewhat objectionable, but the property was full and we were with a large group, so we decided this was not a major issue. Water temperature was never hot enough for a warm shower. Again, an inconvenience, but not worth complaining.

The major complaint, though, occurred on Saturday evening. We travelled to Louisville and were staying at this Holiday Inn Express with a large group of approximately 120 parents and children. We were peacefully talking, celebrating a birthday, and relaxing after a long day (and season) of youth cross country running. With no warning, the night manager approached our group at 8:45pm and informed us that we were required to leave the area by 9pm. There were no signs present informing us that the lobby and community areas closed at 9pm. In fact, the pool area remained open until 10pm.

After realizing the night manager was under strict direction from his superiors, I called the Holiday Inn Express customer service line. I was on the phone in the midst of our group, so obviously the group was not obnoxiously loud or I would not have been able to hear the conversation. After about 20 minutes of explaining the situation to three people, I was finally informed that this was not an issue that the corporate office could address. I was promised a call from Rocky, who is apparently the property manager. Not surprisingly, I never received a call. I see that Rocky Patel is referenced in many other complaints here on Tripadvisor. Holiday Inn Express would serve itself well by investing in customer training for Mr. Patel, or a change in management at this location.

During checkout, when I explained my dissatisfaction, I received a substandard apology. There was no admission of fault, nor an offer of problem resolution.

If traveling with a group, or if you plan to stay in the common area past bedtime for the average toddler, find another place to stay.

Room Tip: It has been my experience that Hilton, Hyatt, and Hampton Inns have much better customer service
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  • Stayed: November 2013, travelled with friends
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2  Thank adamtravels_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 29 November 2013

Thank you for your comments regarding your recent stay at our hotel. We appreciate the positive remarks regarding the service, breakfast and location. Our goal is for all guests to have an enjoyable stay and feel a balanced approach was offered to insure your group as well as other hotel guests were afforded a relaxing stay.

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86 - 92 of 123 reviews

Reviewed 23 November 2013

We rented a number of rooms with a group. A number of families met in the lobby after our event. We were probably a little on the loud side, but it was still before 9:00 pm. Instead of being asked to quiet down, we were told we could not use the lobby. When asked for alternatives, they had none. The luke warm water, faulty outlets, and poor cleaning I could overlook, but the disappointing and premature end to our yearly event will cause me to use an alternate hotel next time.

  • Stayed: November 2013
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2  Thank smassman23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnEx1, Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 25 November 2013

Thank you for your comments regarding your recent stay and we apologize for any inconvenience you may have experience at our hotel. We strive to provide a comfortable and relaxing stay for our all guests and feel alternative options were offered to help accommodate the group while also insuring other hotel guest were not inconvenienced.

Again, thank you for your comments and feedback.

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Reviewed 11 September 2013

I've stayed at this hotel a few times for business and always enjoy it.

The rooms are fairly spacious and have modern furniture and flat screen TVs. They also have refrigerators (no freezers) and microwaves. The bathrooms are nice as well.

The free breakfast is standard across all Holiday Inn Expresses. They remodeled the indoor pool and workout room area about two years ago. The pool area is very nice and there is also a hot tub. The workout room, however, leaves plenty to be desired. The equipment, which is only two years old, is very low quality. I rode the seated bike twice during my stay. That seemed to be the only piece of equipment that ran pretty well. The belts stuck on the treadmills. There are also no dumbbells or benches. Oh, and the air conditioner in the workout room barely worked at all. It had to have been 80 degrees in there.

This hotel is located close to I-71 and I-265 and there are plenty of restaurants and shopping nearby. I chose Meijer over Wal Mart. It is fairly similar, but much nicer. I would stay here again because it is convenient to where I work, while in Louisville. It sure would be nice if they got some quality workout equipment though. My only other gripe is the fact that you have to re-enter the username and password to get on the internet multiple times per day.

Overall, this is a pretty nice hotel.

  • Stayed: September 2013, travelled on business
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Thank Trent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnex1, Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 13 September 2013

We thank you for your comments and suggestions . We will try our best to take care of your concerns . We always appriciate you pointing out our faults, it helps us do the better job. Thank you again and appriciate your business.

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Reviewed 5 September 2013

We had a good nights sleep at this hotel. It was easy to find, directly off the highway. The room was very clean and the bed was comfy. The breakfast was also standard, but good, and the Breakfast Room was very clean and neat. We would recommend staying here!

  • Stayed: July 2013, travelled as a couple
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Thank Jabbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnex1, Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 7 September 2013

We are glad for your satisfied stay , please let us know if we can do a better job , your suggestion and comments will help us do the better job for you and we always appriciate your feedback to us. Thank You.

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Reviewed 27 August 2013

Visited here for a seminar and was immediately impressed with the spacious room and comfortable king sized bed with ample pillow choices. The microwave, refrigerator and other amenities were a definite bonus. Only a slight glitch with the room rate but it was quickly remedied by the efficient folks at the front desk. Will stay again the next time I'm in town.

  • Stayed: August 2013, travelled on business
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Thank OTravelingTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnex1, General Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 29 August 2013

Thank you for your comments we appreciate all the cements from all of our guest, make us do our job better and keep our guest happy

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Reviewed 26 March 2013

We were in Louisville for a trade-show and spent two nights here. The first morning when I stepped in the shower, I discovered there was no hot water. When I went down to report it, the young lady on the front desk told me there is a water heater for each floor, and they have plenty of hot water except when they are completely full as they were for this trade-show. There was plenty of hot water for a shower that evening, but the next morning, the same story! The hotel was clean, but the only friendly staff were the cleaning crew, and the lady who takes care of the breakfast area. The front desk clerks were efficient, but cold. My business associate whose room was also on the second floor said he too did not have hot water in the mornings either

Room Tip: If you want a morning shower, get up at 5:00 AM, or stay some place else!
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  • Stayed: March 2013, travelled on business
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1  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnex1, General Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 28 March 2013

I am sorry for your incomvinience but no one else had a problem with hot water , may be if you had asked we would have helped you to make sure that you get the hot water you needed. Thank you for staying with us we appriciate your business

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Reviewed 23 March 2013

We stayed here for two nights while on a business trip. The room was very clean, bathroom was immaculate. The staff was polite and helpful. Breakfast was hot and delicious, and of course there were the Holiday Inn cinnamon rolls. The bed was wonderful and the room was very comfortable. We would stay here again. Easy to find and great access to the freeway. Plenty of dining choices nearby.

  • Stayed: February 2013, travelled on business
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1  Thank Mr_E57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnex1, Manager at Holiday Inn Express Louisville Northeast, responded to this reviewResponded 25 March 2013

We thank you for choosing us for your stay and we appriciate your business. Thank you for staying with us and we look forward to see you again in future if you do come to this area in future. Thanks again.

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Additional Information about Holiday Inn Express Louisville Northeast

Address: 3711 Chamberlain Ln, Louisville, KY 40241-2001
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 102 Hotels in Louisville
Price Range: £71 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Louisville Northeast 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Holiday Inn Express Louisville East is located off of I-265 exit-32, on Chamberlain Lane & Westport Road interchange, where our guests find Consistent Quality Service. We offer complimentary Deluxe Continental Breakfast with Hot Items, Heated Indoor Pool, Whirlpool, Fitness Center, Meeting facility up to 40 people. Convenient access to Ford Plant, local shopping, dining, area businesses & Churchill Downs, home of the Kentucky Derby.With our 100% satisfaction guarantee & Priority Club Rewards, is the right hotel for all your business & leisure needs. We are just minutes from Downtown Louisville, 4th Street Live, HorseShoe Riverboat Casino, Kentucky Fair and Exposition Center, Cardinal Stadium, University of Louisville Campus, E. P. Tom Sawyer Park, Six Flags Kentucky Kingdom, and Louisville International Airport, Airport Code SDF. Whether in town for business or pleasure we can meet and exceed your needs. With our central convenient location, your just minutes from restaurants and entertainment. We offer Complimentary High Speed Wired & Wireless Internet Access in Rooms, Lobby, Meeting Room, Breakfast Area & Business Center. ... more   less 
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Also Known As:
Holiday Inn Express Louisville i-265 East Hotel Louisville
Louisville Holiday Inn
Holiday Inn Louisville

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