When I first arrived the guest service representative was rude. She did not explain anything regarding the hotel and the amenities. She stood there with gum in her mouth chewing like a cow and threw our keys at us. Later I came down and another lady was a little more pleasant, but still rude. I asked about local eateries and activities, and they told me they did not know and told me to look at the pamphlets.
The room was gross. The sink and the tub were slimy, and had rust in the corners and throughout the bath tub. The room smelled like must/mold. The bed was NOT comfortable in the least! I asked to get switched to another room, and was told I could not do that because the members that had more precedence.
The food we ordered during the evening was cold and seems to be sitting for awhile before served to us. We asked if we could get another hot dish at no cost since the food we first received was cold, but told was told "No, you have to pay for anything you order." SERIOUSLY?
The housekeepers that were cleaning our floor were blaring loud music at 9:30 am, and I was not happy given I had a long night of meetings and wanted to sleep in a little later than usual. They were speaking profanities and talking about adult activities outside of work that I did not care to know about or hear for that matter.
My business will be informed of this and we will NEVER do business with this hotel again! VERY unprofessional for being in the hospitality industry.
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- Also Known As:
- Courtyard By Marriott Louisville Airport Hotel Louisville
- Louisville Marriott
- Louisville Courtyard