Arrived at the hotel to check in and was told they did not have the reservation that I made 42 days before. The manager was brought out and I was told that they over booked and I was bumped to a place down the road. Where was the phone call informing us of this? There was a convention in the area so I had no choice but to take the hotel THEY had book for me. What happen to Customer Service? I spent hours researching hotels in the area to find the one that meet my needs,La Quinta was that one. Very disappointed that they (LA Quinta) can just throw me aside and disregard my reservation without informing me. I had made reservations for 2 nights I stayed only 1 because the hotel that they booked for me was subpar. I had spine surgery that week and the hotel had no elevator (had to get help to carry luggage up to the second floor) no bath tub; only shower, reserved a queen size bed only had double.
VERY DISAPPOINTED that La Quinta did nothing to make things right.More
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Very Good 4/5
- Free Wifi