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“I was very pleasantly surprised and impressed.” 5 of 5 bubbles
Review of Four Points by Sheraton Louisville Airport

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Four Points by Sheraton Louisville Airport
Ranked #41 of 95 Hotels in Louisville
Fort Wayne, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“I was very pleasantly surprised and impressed.”
5 of 5 bubbles Reviewed 7 December 2013

The facility was very nice and well maintained. Martha, in the bar/restaurant, was especially attentive and went out of her way to ensure that my expectations were met and exceeded! She is very good at her job and represents the brand very well. I will definitely return when in the area.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dmsmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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216 reviews from our community

Traveller rating
    61
    74
    46
    20
    15
See reviews for
47
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

If you are looking for a nice place to stay in Louisville, this is it. Nice and clean, looked brand new, warm indoor pool. Had a great time, conveniently located near papa johns arena. Restaurant on premises. My kids loved it.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Petitpeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton, Mississippi
Level Contributor
246 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 8 October 2013 via mobile

Check in was a bit complicated as there was a morning "incident" that delayed housekeeping services, but the desk lady was so sweet and caring! We were able to eat nearby and then see some sights before we returned. The room was excellent and comfy--was surprised to see the shampoo and bath gel on a wall mounted device in the bath tub area. No paperwork received at check out so hope all went well. (i saw a bad review on charges so will be mindful.)

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeBe53207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLozano, Starwood Hotels & Resorts at Four Points by Sheraton Louisville Airport, responded to this review, 25 October 2013
Hi BeBe53207,

Thank you for your sharing your positive comments. I am glad you found our location convenient and our guest rooms comfortable. We hope you stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
295 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 637 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

This hotel is rated as a Category 3 at Sheraton.com and that means it should be pretty nice. It is not! It is more like a Category 2 or lower. Well worn and not that good of shape. Air conditioners in the rooms are those under the window types and they put the bed right next to it. So you either freeze or sweat if you turn it off. Lots of room to put the bed elsewhere. Just not good management.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLozano, Starwood Hotels & Resorts at Four Points by Sheraton Louisville Airport, responded to this review, 1 October 2013
Hi Larry8241,

We appreciate you taking the time to write about your recent stay. I apologize that your stay did not meet your expectations. I will share your feedback with our management teams so that they can address these issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 September 2013 via mobile

The most comfortable hotel bed I have slept in, didn't want to.leave the room. Staff was very accommodating and friendly. The bartender didn't know her drinks too well but offer this is great pointers and made some great cocktails for us. we didn't eat in the restaurant but we did order room service I would say have breakfast out pancakes and potatoes are Superdry and her cook way too hard. we went on holiday got the pool to ourselves. The overall is very clean very quiet. not too far from the downtown area so if you don't mind driving I would definitely say stay here.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank msnikky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLozano, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, 26 September 2013
Hi msnikky,

Thank you for writing about your recent stay. We are glad you enjoyed your accommodations, especially the bed. We hope you to host you again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
K-Vegas, NC
Level Contributor
177 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed 22 August 2013 via mobile

This hotel has a remodeled lobby and cute restaurant. We had a spacious king suite but certainly only half updated in terms of furniture. Comfy bed and new bathroom...can't complain much about outdated dressers...who really cares? Staff is very friendly (thanks Russell!) and helpful. The restaurant is AWFUL. Example: sautéed vegetables were steamed cucumbers (yes), onions, mushrooms, red peppers and tomatoes. I gave it back because the smell was so awful and the sweet little waitress said she was so sorry. Equally awful breakfast experience so we just started going to the Cardinal across the street. Aside from the restaurant, the place is all you need for the week long world championship horse show or any other fairground event. Very accessible via golf cart and very close via car to the best Starbucks ever. Almost $1,000 less than we paid last year at the Hilton garden inn.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JNTx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livonia, Michigan, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

I'm a bit of a snob when it comes to staying in hotels. I've seen way to many exposes where they shine the black lights around hotel rooms revealing various stains. Because of that, I tend to gravitate to four-star hotels and above. (I know...four-star hotels probably have stains, too.)

So I chose this hotel because of its four-star rating on Expedia and because I trust the Sheraton brand. When my husband and I pulled up, however, it was underwhelming. This Sheraton is an old hotel. It's dingy looking, the carpets are stained, the hallways are tight, and our non-smoking room obviously used to be a smoking room (as indicated by our yellowed ceiling). But here's the thing. It was immaculate. As soon as we got to the room, the phone rang; it was the front desk calling to ask if everything was all right with our room. I've never been to a hotel that went out of its way to do that. There's a great restaurant on site (with room service--we recommend the chocolate mousse). When we pulled up, I fully intended to rate the hotel two starts, maybe three, but at the end of the day, great service and cleanliness trump new and remodeled. It's a comfortable place to spend the night.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mindy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, 30 August 2013
Hi Mindy K,

Thank you for your review about your trip to Four Points by Sheraton Louisville Airport. We are glad to hear you liked our customer service – it is important to us that each of our guests feels right at home. We also are happy that you found the time to enjoy the chocolate mousse from our restaurant!

Thank you again for your feedback, and we hope to see you next time you’re in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Louisville Airport

Property: Four Points by Sheraton Louisville Airport
Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Phone Number:
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 95 Hotels in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn Louisville
Louisville Country Inn

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