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“Great place for business or pleasure!” 5 of 5 bubbles
Review of Louisville Marriott Downtown

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Louisville Marriott Downtown
Ranked #9 of 95 Hotels in Louisville
Certificate of Excellence
Kentucky
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place for business or pleasure!”
5 of 5 bubbles Reviewed 23 July 2014

Stayed one night recently for a conference. The location was convenient... 4th St. Live with food options is within walking distance as is the Ohio River... The staff was outstanding from the Concierge to the Valets... everyone seemed to enjoy what they did and made me feel special! Conference rooms where spacious and food outstanding! Only complaint was that conference rooms were a bit cold but for the other conveniences... I put on a sweater!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lori U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 28 July 2014
Lori U,
Thank you for your feedback. What was your favorite place on 4th Street? In the summer they have weekly concerts which are free to the public and are a lot of fun. We are connected to 4th Street so it is very convenient as you mentioned.

We will recognize our Concierge staff as well as our valet for their service. Thank you for taking the time to point them out!

We strive to ensure all of our guests have comfortable temperatures while here, so I apologize the room was a little bit cold. The next time you are here, you can dial x1000 from any house phone and they will be able to assist in adjusting the temperature.

We look forward to serving you again soon.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
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English first
Tallahassee, Florida
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

I am in Louisville on Business and every time there is availability at this hotel - I make sure I book a room! Very clean rooms, the staff are EXTREMELY nice and friendly. The staff is very attentive to your every need - today in question, my toilet was overflowing for some reason. I switched off the water from the mains and called the front desk. I was told someone would be up to check it out in 2 minutes. I was ready to take a nap because in other places when they say they will be there in a minute, it meant at least a 30 minute wait. Yes - within 2 minutes of the call, a nice and jolly older gentleman (forgotten his name - the engineer) knocked on my door and fixed the problem. Cleaned the bathroom with disinfectant and gave me extra clean towels. Was impressed and very happy. Will be staying again next time I come to Louisville - DEFINITELY!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ninomoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 28 July 2014
ninomoi,
Thank you for your kind words about your recent stay. We appreciate you staying with us for your business trip to Louisville.

Our Engineering team is always willing to help assist and I am glad they were able to help with your toilet issue. We will hunt down the nice and jolly gentleman to recognize him.

We look forward to serving you again in the future.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hudsonville
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 July 2014 via mobile

We recently stayed here for a conference and the aspect that stood out was the incredible staff. Valets kindly asked if we needed directions, wait staff at banquets always made sure we had everything we wanted, and the front desk was more than happy to help with any request. "My pleasure" was a constant reply and the staff always seemed HAPPY to be serving their guests. The rooms were clean and the beds extremely comfortable. My only complaint is the pool. Although decent in size, it looks like it has a grimy, dirty bottom. I never swam myself but my kids still enjoyed it- it just surprised me to have that pool when everything else at the hotel was so clean. One last thing - it was a fabulous location. We were able to easily walk to several fantastic restaurants.

Stayed July 2014, travelled on business
Helpful?
Thank Kamarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 28 July 2014
Kamarah S,
Thank you for your recent stay with us and kind words about our staff. Our team takes great pride in providing excellent hospitality and we are grateful for your recognition.

I will pass along your recognition to the valet and housekeeping teams. Regarding your comment on the pool, I can understand why you said that. The pool bottom is actually metal which can give the appearance of being dirty. However I can assure you that it is continually cleaned, along with all areas of the hotel.

We look forward to serving you again in Louisville.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brandenburg, Kentucky
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

We recently attended a conference at this hotel and were extremely satisfied with both our room and the conference facilities! The room was quiet and well furnished with a very comfortable bed. The conference facilities were well positioned (though a little cold for me) and easy to navigate!
The food for the meals during the conference was well above average and much better than the traditional mystery meat covered with gravy! If you are involved in hosting a corporate event in Louisville, this is the place to stay!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank KentuckyDerbyGirl270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 17 July 2014
KentuckyDerbyGirl,
First of all-that's a great name you have. Secondly, thank you for staying with us for your recent conference. Our rooms were recently renovated and we have brand new mattresses to ensure you are well rested for your conference.

Our banquet culinary team has been recognized by meeting planners as having the #1 food & beverage quality in over 330 Marriott hotels in North America. We are glad you enjoyed your meals here.

We look forward to serving you again in Louisville soon.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Fe, New Mexico
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

I stayed at the Downtown Marriott while attending a conference in late May. The hotel was ideally located across the street from and connected to the convention center. This made traveling back and forth very easy. I had room service 2 times and the staff & food were great. I would highly recommend this hotel to anyone visiting the area.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jocko68wny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 7 July 2014
jocko68wny,
Thank you for staying with us. We are connecting to the KICC Convention Center making us an ideal location for anyone attending a conference in Louisville.

It is nice to hear you experienced room service while here as well. One of my favorites is the french toast-what did you order?

We look forward to serving you while you are in Louisville, whether for a convention or for a leisure trip.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

We stayed recently while in Louisville for the weekend. We had a package that included self-parking, breakfast, and internet access. The hotel staff was very helpful. We were upgraded to a hospitality suite that was very spacious. The breakfast buffet in the hotel restaurant was very good with many delicious options. We also went to the sports bar in the lobby and sampled some local beers at the recommendation of our server. We walked to several locations downtown easily. We will stay here again when in Louisville. All in all, it was a full-service hotel in a great location.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jmotley123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 7 July 2014
jmotley123,
Thank you for reviewing your recent stay with us. We will be sure to share your kind comments with our staff. We are happy that you were able to walk to downtown locations. Louisville has a lot to offer both locals and first time visitors.

Great to hear you enjoyed the breakfast buffet-Blu's brunch just won Open Table's "Best Brunch" diners choice award. This is nominated by guests like you so we appreciate the kind words.

With over 30 beers on tap there are quite a few options to choose from at Champions. Some of our local favorites are Kentucky Ale's Bourbon Barrel Stout which has the best of both worlds-craft local beer and bourbon.

We look forward to serving you again,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

You can just tell, when Marriotts are adjacent to a city's convention center and the city is a city of size the hotel is simply a cut above the others. From the valet to the front desk, room service, the concierge lounge the Marriott downtown Louisville is a first class, well managed and well run hotel. My room was very clean and well maintained. The restaurants at the Marriott are both fabulous. The ubiquitous "Champions" sports bar was a cut above the rest; very nice and the service was top notch. The "Blu" restaurant is quiet and a great place for a nightcap. The fitness center was equipped with new and well maintained equipment. As a Marriott Platinum Rewards member, I can safely say they have the best bathrobes of any Marriotts I've stayed in. The Concierge's Lounge is quite large and very well run. The evening food presentations were terrific and delicious as was the breakfast. Do yourself a favor, the next time your travels take you to Louisville, stay at the Marriott downtown. You'll appreciate the attention to customer service and the first class experience!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review, 3 July 2014
Marty D,
Thank you for taking the time to review our hotel. We appreciate your kind words about the level of service you during your time here. It means a lot coming from a Platinum Rewards Member who has stayed at many Marriott hotels.

We pride ourselves in providing unique hospitality and are thankful you experienced that. I am excited to share your comments with our staff.

We look forward to serving you again.

Thank you,
Eamon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Louisville Marriott Downtown

Property: Louisville Marriott Downtown
Address: 280 West Jefferson, Louisville, KY 40202
Region: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Louisville
#7 Romantic Hotel in Louisville
#7 Business Hotel in Louisville
#17 Family Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more   less 
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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