We've lived near Lake Forest for 5 years, and always have seen this place and thought we'd try it... BIG MISTAKE! I ordered take-out and got there when they said it'd be ready. 25 MINUTES LATER, I hear "Scotty" saying he was putting our food in...WHAT??? So, I told them I wanted my money back. When the lady told Scotty that, he yells "I'm not giving him his money back!" How about "Sir, I'm really sorry we made you wait so long!" Anyway, they did give my a refund... but, not even a hint of an apology. WOW! Then, I went to Wendy's, where I waited for about 2 minutes for my food. Scotty may have the best fried chicken, bbq, and ribs on the planet, but nothing is worth putting-up with people who are so clueless about customer service!
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