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“Awesome customer service”

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Courtyard Louisville Northeast
Ranked #30 of 102 Hotels in Louisville
Certificate of Excellence
Reviewed 6 September 2011

Thank you very much we will be back. Adam Flowers went above and beyond customer service. The room was perfect. The pool was fun for the kids. My wife was very impressed. I recommend this hotel for business or pleasure.

  • Stayed: September 2011, travelled with family
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1  Thank lackey1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 13 October 2011

Thank you for your recognition of Adam. He is a great asset to our hotel and we have used your comments as recognition of his great efforts.
Thank you again and we look forward to your next visit.

Sincerley,
Don McNew

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184 - 190 of 208 reviews

Reviewed 28 August 2011

Came in based on an excellent rate from Priceline. Staff greeted us with a complimentary bottle of water and accommodated a room change two two double beds. Didn't need the $9.95 breakfast buffet as there was a Panera that was a two minute walk away. Great other nearby restaurants. Convenient to get on the road heading to Cincinnati.

  • Stayed: August 2011, travelled with family
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Thank Jumpniner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

Best overall experience with clean rooms and corridors. Guest service specialist (Mr. Philip Abraham) was very courteous and promptly helped switch suites when I had problems with the TV remote in the original one.

  • Stayed: August 2011
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1  Thank scorpion_king_usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 11 August 2011

Thank you very much for these kind words. I will be sure to pass along your praise to Philip and we appreciate your continued support.

Sincerely,

Don McNew
General Manager

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Reviewed 13 July 2011

For years we have stayed a a variety of hotels in this area. We have now found our "Forever 2nd Home in Louisville". If you are looking for a quality location for both business and pleasure allow us to explain why this should be #1 for you & yours.
From the moment we entered the facility front office manager Brandon Maynard and Nate Brooks welcomed us like long lost friends. These gentlemen understand what GOOD customer service truly means. Add to that cleanliness of the rooms and entire area- ground are lovely and well maintained! The location is perfect off the beaten path- quiet & pleasent, yet convenient to all ammenities. Come for a day and you too will say this is the BEST THE VERY BEST of the area.

  • Stayed: July 2011, travelled on business
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Thank Ashegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 14 July 2011

Thank you for these kind words. I will be sure to share your comments with Brandon and Nate. We look forward to your return and again thank you for staying with us.

Sincerely,

Don McNew

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Reviewed 18 April 2011

This was my third two week stay in 10 months. It was a pleasure to stay with you again and thank you so much for catering to our every request. Some of my colleagues mentioned how wonderful, helpful and friendly your staff was and made our stay perfect.

  • Stayed: March 2011, travelled on business
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Thank Marylynnbutler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 14 July 2011

Mary Lynn,

Thank you for taking the time to give us your feedback. We always enjoy seeing your and I hope you return soon. Sorry for not responding to your kind words earlier.

Sincerely,

Don McNew

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Reviewed 20 March 2011

This is a good Courtyard hotel. Service at both check-in and check-out was efficient and friendly. The hallways looked in good order. My room was clean, neat, and large by mid-tier hotel standards. It was also very quiet, though it was a low-occupancy weekend that helped.
There are a few minor areas for improvement. At night, it was surprisingly hard to find the main entrance. You have to go past the Residence Inn, then keep going - the first available turnoff is to the back of the Courtyard. Improved signage would help. Inside the room, the CRT TV is close to a divider. It can be rotated if you work, but the stand seems flimsy. Also, my bed had a little sag in the middle. All these things are small - and I have no problem recommending this place if you're in the area - but they hold it back from being truly excellent.

  • Stayed: March 2011, travelled solo
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 21 March 2011

Thank you for your nice comments. Your feedback is very important to us as it allows us to continue to improve our product and service for our guest.

The hotel has is currently securing bids for a new monument sign to be placed along the side street to direct our guest to the registration area.

Additionally, we are discussing a timeframe for new TV's and beds, so that we can maintain this great level of service you expect.

Again, thank you for your feedback and we look forward to serving you again soon.

Sincerely,
Don McNew

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Reviewed 8 March 2011

This Courtyard is located off I-265E in Northeast Louisville. The area is fairly new and so is the hotel. The hotel was clean, our room sparkling, incredibly comfortable beds, a great number of pillows (I'm a pillow snob) that were of good quality, refrigerator and microwave combo. There was very little noise from the hallways or rooms next door even though the hotel was full the night we stayed. Front desk staff was friendly and efficient. Parking lot was large and well lit. Very safe area. Surrounding the hotel is just about any restaurant you could want from fastfood to sit down. Same is true with shopping. Panera right next door for breakfast which is cheaper than the hotel breakfast. Overall no complaints and would gladly stay here again and recommend to others.

  • Stayed: February 2011, travelled with family
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Thank KYSunnyOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this reviewResponded 15 March 2011

Thank you very much for sharing this wonderful feedback. I hope to have the oppotunity to serve you again soon.

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Additional Information about Courtyard Louisville Northeast

Address: 10200 Champion Farms Dr, Louisville, KY 40241-6149
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Louisville
#21 Business Hotel in Louisville
Price Range: £75 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Louisville Northeast 3*
Number of rooms: 115
Official Description (provided by the hotel):
It's a New Stay! The Courtyard Louisville Northeast is now renovated! Located off of I-265 and only 20 min. away from downtown Louisville, we’re a true stand-out among hotels near Louisville Kentucky. The new state-of-the-art lobby provides inviting media pod work spaces, free Wi-Fi, media library and access to the latest news & weather via our touch-screen GoBoard® The highlight of our new lobby is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms now feature modern designs complete with flat screen TVs, luxury bedding and mini-fridges. A favorite of leisure travelers among hotels near Louisville Kentucky, we’re only a few minutes away from Louisville Tennis Club, Basketball Academy, Hoops Sports Complex & Mid America Sports Center! In your free time, visit Tom Sawyer State Park, go shopping at The Summit Mall, or simply walk to any of the multiple restaurants located around us! ... more   less 
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Also Known As:
Courtyard By Marriott Louisvillle Northeast Hotel Louisville
Louisville Courtyard
Louisville Marriott

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