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“Great Experience”

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Residence Inn Louisville Downtown
Ranked #42 of 99 Hotels in Louisville
Certificate of Excellence
Reviewed 20 July 2013

We stayed at this Hotel 4 weeks ago. The experience was very good. The person at the front desk 'Spencer' was especially kind and helpful. We tried to leave our review but my computer glitched and the review didn't go thru.

But Now,, we are here again. That should tell you something right there. 4 weeks later we decided to stay in Louisville again and settled on the Residence Inn downtown again.

We stay in Louisville quite often on business and have stayed at nearly every Hotel in the region. Our preferences our varied and there are many nice hotels in the Louisville downtown area..... But until last month we had never stayed at the Residence Inn downtown. Now it has to be one of our favorites. First of all, we don't pay anymore to stay here than we do at the Hyatt or the Mariott. BUT, We get at leat a Studio Suite with full Kitchen, Full size Fridge, Microwave, Toaster, etc....... there are 1 and 2 bedroom Suites as well but we have never stayed in these rooms. Breakfast in the morning is nice.

Most of all, and I can share this with everybody that travels or stays at Hotels frequently....... The property being nice is important....... But the people behind the desk make the complete difference in your hotel experience.

In our case it has been exceptional both times and we will be staying here again. The first time it was a fella named 'Spencer'.... The second time it was also a fella named ' Spencer'. Pretty sure it was the same guy both times as he took care of our concerns and even provided us with a large bag of ice both times to cool off our drinks after a long drive. FANTASTIC!

Would definitely recommend.

Room Tip: I have only stayed on the second floor both trips and both rooms were very nice.
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  • Stayed: July 2013, travelled as a couple
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Thank TripAdvsrTraveler423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 23 July 2013

Indiana,

Thank you for taking the time let us know how much you enjoyed both of your stays to our property! I'll be sure to let Spencer know how much of a standout he was in your eyes and we hope to see you again in the near future.

Warm regards,

Mark Kirsch

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183 - 189 of 259 reviews

Reviewed 6 July 2013 via mobile

Hotel was easy to find. It doesn't have very good views but I will was there to sleep not look out the windows. The hotel was very clean and the service was awesome everyone was friendly. The breakfast was good. Not enough seating. We was only a couple of blocks from the river to watch fireworks.

  • Stayed: July 2013
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Thank candy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 9 July 2013

Candy,

Thank you for taking the time to let us know how you enjoyed your stay.

Thank you for your business.

Mark Kirsch-GM

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Reviewed 25 June 2013

We stopped by Louisville to take in a baseball game and lucked out in choosing this excellent downtown hotel which was basically just around the corner from the ball field. The service was excellent, the room was clean and the breakfast was good.

We felt very safe at the hotel and very safe in walking from this hotel to the ball park.

Room Tip: This hotel had about 6 or 8 floors and we stayed near the top to minimize road noise.
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  • Stayed: June 2013, travelled with family
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Thank TNRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 9 July 2013

TNretired,

Thank you for choosing our hotel during your recent visit to see the Bat's play.

Warm regards,

Mark Kirsch-GM

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Reviewed 23 June 2013

I was in Louisville for a business meeting in June 2013 and looked for a place with a fridge and microwave.I stayed at the Downtown Residence Inn and was extremely happy with my selection. The check in was quick, friendly and easy. The room was clean, comfortable and quiet. The work space was plentiful. I moved some chairs around to work at the table instead of hte desk, and had no difficulty doing so. There were electrical outlets convenient to both. Having an ice maker in the room sure beats needing to go to the lobby any place else to get ice. The bed was comfortable, the AC worked well without a lot of noise and the bathroom was kept clean. Iam a fairly picky traveler and my only suggestion is placing another trash can by the desk.
The included breakfast was plentiful with a large variety of things even for people with diaetary restrictions. The coffee was fresh all day.

  • Stayed: June 2013, travelled on business
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Thank use_2_love_2_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 25 June 2013

West Orange, New Jersey,
Thank you for staying with us during your recent business trip to Louisville.
We are so glad to hear that our hotel was a perfect fit for you and hope to see you again in the near future.

Warm regards,

Mark Kirsch-GM

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Reviewed 23 June 2013

Spacious room with kitchenette, table, work desk, sitting area separate from bedroom. Parking is an additional $10 per day. NOT in the heart of downtown, however a FREE circulation trolly runs about every 15 minutes and picks up/drops off across the street.

  • Stayed: June 2013
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1  Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 25 June 2013

Angela,

Thank you for staying with us during your recent trip to Louisville and taking the time to let us know how we did. My staff and I look forward to serving you again in the future.

Warm regards,

Mark Kirsch-GM

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Reviewed 18 June 2013

We called ahead to tell reception staff that we would be arriving very late due to severe flight delays. When we finally arrived at 3:45am, we were met with a warm, friendly greeting and immediately handed our room keys - fastest check-in we ever had.
The room was comfortable and up to date with small kitchen, large couch, good size work desk and chair with very good lighting. The bed was very comfortable. Our room was facing route 65 and also facing some construction across the street but only once did we actually notice some road noise - usually it was quiet. I expect when a building is erected across the street it will completely block any road noise from the highway. We really appreciate the free Wi-Fi. Breakfast was complimentary and had a nice selection of hot and cold. I liked their coffee!
Parking (for a fee of $10) was a breeze and very convenient.
The hotel is located at the edge of the downtown area and very convenient to everything in the downtown area. Also a quick ride to Bardstown Road.
The staff is extremely warm, helpful, and friendly. It is a pleasure talking to them.

  • Stayed: June 2013, travelled as a couple
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Thank ViewontheHudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 25 June 2013

View on the Hudson,

Thank you so much for letting us know how much you enjoyed our hotel and our staff.

It is truly our pleasure to serve our guest.

sincerly,

Mark Kirsch-GM

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Reviewed 9 June 2013

Hotel is very nice with updated rooms. Typical Residence Inn with a nice lay out and ample space. This location is kept extremely clean! Front desk staff was warm and friendly. Jenna went above and beyond and far exceeded our expectations with superior customer service! The location is ok....not quite in the heart of 'downtown', more of an 'up and coming area'. Wouldn't walk too far from the hotel at night. Overall, a very nice stay.

  • Stayed: June 2013, travelled with family
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Thank SamSpringHill_TN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded 11 June 2013

Sam,

Thank you for taking the time to confirm what we already know which is that Jenna is a Superstar! I'll be sure to pass along your great remarks along as I'm sure Jenna will be greatful to hear. Thank again as we hope to see you again in the near future!

Mark Kirsch-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Louisville Downtown

Address: 333 E Market St, Louisville, KY 40202-1219
Region: United States > Kentucky > Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Louisville
#20 Family Hotel in Louisville
#33 Business Hotel in Louisville
Price Range: £81 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Downtown 3*
Number of rooms: 140
Official Description (provided by the hotel):
The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room. ... more   less 
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Also Known As:
Residence Inn Louisville Downtown Hotel Louisville
Louisville Residence Inn

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