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Wingate by Wyndham Louisville East
Ranked #22 of 102 Hotels in Louisville
Certificate of Excellence
Reviewed 22 July 2014

My wife and I recently stayed four nights at the Wingate in Louisville, Ky. For the last several years, if there is a Wingate located where we plan to travel, we stay there. We have found that they are usually less expensive than the Fairfield or Holiday Inn Express. Plus they have nice thick towels and washrags and a nice comfortable chair to relax in. This stay started out not so great. The staff was very helpful, but there is little they can do if the property itself is the problem. The first room we were put in, Room 303, did not have hot water. We were told that it may take a little longer since the hot water heater was on the other end of the building. The next morning, we waited for 30 minutes for the water to get hot and when it never did, I went down to the desk and asked to be moved. We were moved to room 413. The problem with this room was the lock. When I inserted the key card and removed it and opened the door the dead bolt lock popped out and the door would not close. I had to get the desk clerk up there to show me how to work it. In order to close the door, you had to hold down the inside door handle to close the door. When you left the room, you had to hold down the inside door handle, reach around the outside with your other hand and hold down the outside door handle and keep it held down while you closed the door. It looks like this property has been there for a few years and why they have not corrected these problems before now is beyond me. So, the next time we plan on staying at a Wingate, one of the questions we will ask is if they have hot water in each room and do the locks work correctly. Oh, and one other problem we had to start off with was that there were no luggage carts available when we got there. The desk clerk went and got a kitchen cart so we could load our luggage on it to take to the room. When we moved from 303 to 413 the next morning, we had to get the same kitchen cart to move. The staff could be have been nicer, but those who manage this property could certainly do some improvement.

Room Tip: Ask about hot water and door locks.
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  • Stayed: July 2014, travelled as a couple
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1  Thank gwj4503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 2 November 2014

Dear valued guest,
Thank you so much for your insight on my room. Wingate by Wyndham tribes to work hard in making your stay comfortable and memorable. I am very glad that you find my staff very helpful in accommodating the best they can. You mentioned about the hot water, being the room quite far from my water heater that is located in the end of the first floor of the building it sometimes takes a little longer for hot water to come. We mentioned that to our guest at the time of check in and because this is the only room that has issue we try not to sell it unless absolutely full and guest need the two double. I beg your apology for that problem that you had with the door as well. It happens when you leave the door open for a longer interval of time. The simple trick for this is to use your key. Another thing that you mention about the luggage cart. Being a smaller property we only have so many of those. This particular time my other guest had taken them and kept it on rooms or left them in the floors. However, we took your suggestion to make a note in every cart to bring them back to the lobby and have not had that incident since then. Thank you once again in being our guest. Hope to see you again.

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532 - 538 of 780 reviews

Reviewed 22 July 2014

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Wingate by Wyndham
Thank Martha B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 24 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank David F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 24 July 2014

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Reviewed 16 July 2014 via mobile

Our family stayed for 3 nights & it was one of the best accommodation picks I have made in a long time, a pick made based on Trip Advisor reviews!

It had all the necessities & was clean. The bed was comfy, the pullout could use a new mattress however was perfect for our kids to crash on - they thought it was awesome! The room was cleaned early each day - we would leave first thing & come back by 2PM for naps & it was cleaned.

The pool was great for entertainment for our kids. The floor when wet was VERY slick, which was like an ice rink. The blue tiles on the stairs into the pool were also very slick to the point of scary when not expecting it. We always assume slippery when wet but this was to the extreme. Once we realized it, we used extra caution.

The ultimate bonus was the breakfast included in the price. Waffles, eggs, meat, sausage gravy & biscuits as well as the normal cereal & bagels. If we were going out to breakfast, we would have paid $20 a morning. It was delicious & a good variety.

The location is very close to restaurants & the freeways. It was easy to get to & easy to get elsewhere. Check in & out was quick & easy. The employees were nice, not overly friendly but not jerks by any means. They were helpful when necessary & professional at all times.

I highly recommend this hotel if you want something clean, comfy & affordable. It is a little drive to the city but for the price, the little extra time is very much worth it!

Stayed: July 2014, travelled with family
1  Thank mefullerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 24 July 2014

Thank you so much for your excellent review on my property. We are trying our best to keep the hotel nice and clean. I am very glad not just you but your kids find our hotel AWESOME!
It is also very pleasing to hear that your kids could enjoy our indoor pool. My team keeps it very clean and maintain. However I am very sorry about the fact it was slippery. Usually pool floor are wet with kids splashing water everywhere and it is great idea to take extra caution.
Thank you so much for letting our future guest know about our extended hot and cold complimentary breakfast. Our breakfast attendant is very good at keeping it stocked and fresh. It is also always a plus in having good restaurants in walking distance. It is very convenient for guest who are coming after a long drive or long day of work. Once again thank you for recommending our hotel to our future guest.

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Reviewed 15 July 2014

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Wingate by Wyndham
1  Thank Tim B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 24 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham
Thank jtharveyjr
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 10 July 2014

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Reviewed 1 July 2014

I'm a big fan of the Wingate chain so this was my first choice when booking a hotel for a long weekend in Louisville. The location is very convenient (just two minutes from the highway) and is by lots of shops and restaurants. You're minutes away from Kentucky Kingdom, the University of Louisville, and the downtown scene. The staff was incredibly friendly and knowledgeable. Our room was exceptionally quiet; we never heard another guest even though the hotel was packed! The room was clean, comfortable, and had everything we needed for a great stay. The breakfast was delicious and was always well stocked. Our stay was outstanding and I would recommend staying here to anyone!

  • Stayed: June 2014, travelled as a couple
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Thank SuzustarTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yojana K, Manager at Wingate by Wyndham Louisville East, responded to this reviewResponded 10 July 2014

Thank you so much for your excellent review for our hotel. While we appreciate to know our weakness, knowing our strength gives us encouragement to do even better. I believe that I am very lucky to have very knowledgeable staff and I am always very proud of them. We appreciate you for recognizing our skill for delivering excellent service. Wingate keeps pride in keeping their standard high and that is one of the thing our guest enjoy. I am glad that you were very satisfied with our quality. Once again thank you so much for staying with us and recommending our hotel to our future guest.

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Additional Information about Wingate by Wyndham Louisville East

Address: 12301 Alliant Ct, Louisville, KY 40299-6380
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Louisville
#30 Business Hotel in Louisville
Price Range: £69 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Louisville East 2.5*
Number of rooms: 73
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Also Known As:
Wingate By Wyndham Louisville East Hotel Louisville
Wingate Hotel Louisville

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