My wife and I recently stayed four nights at the Wingate in Louisville, Ky. For the last several years, if there is a Wingate located where we plan to travel, we stay there. We have found that they are usually less expensive than the Fairfield or Holiday Inn Express. Plus they have nice thick towels and washrags and a nice comfortable chair to relax in. This stay started out not so great. The staff was very helpful, but there is little they can do if the property itself is the problem. The first room we were put in, Room 303, did not have hot water. We were told that it may take a little longer since the hot water heater was on the other end of the building. The next morning, we waited for 30 minutes for the water to get hot and when it never did, I went down to the desk and asked to be moved. We were moved to room 413. The problem with this room was the lock. When I inserted the key card and removed it and opened the door the dead bolt lock popped out and the door would not close. I had to get the desk clerk up there to show me how to work it. In order to close the door, you had to hold down the inside door handle to close the door. When you left the room, you had to hold down the inside door handle, reach around the outside with your other hand and hold down the outside door handle and keep it held down while you closed the door. It looks like this property has been there for a few years and why they have not corrected these problems before now is beyond me. So, the next time we plan on staying at a Wingate, one of the questions we will ask is if they have hot water in each room and do the locks work correctly. Oh, and one other problem we had to start off with was that there were no luggage carts available when we got there. The desk clerk went and got a kitchen cart so we could load our luggage on it to take to the room. When we moved from 303 to 413 the next morning, we had to get the same kitchen cart to move. The staff could be have been nicer, but those who manage this property could certainly do some improvement.
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- Also Known As:
- Wingate By Wyndham Louisville East Hotel Louisville
- Wingate Hotel Louisville