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“Maintenance Problems - solved”

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Homewood Suites Louisville East
Ranked #1 of 97 Hotels in Louisville
Certificate of Excellence
Eatonton, Georgia
Level 6 Contributor
103 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Maintenance Problems - solved”
Reviewed 29 September 2011

I was traveling alone, but was upgraded to a 2 bedroom. The suit was very nice! I did have to relocate the tall plant/tree in the hallway, as it kept startling me! The suite had two bedrooms - one with a king bed, one with 2 queens - and two full baths. The kitchen had stainless steel appliances, including a dishwasher and dishes. There was a flat screen TV in each bedroom and in the living room. Usually, these type suite hotels supply serving/storage bowls, but this room did not have any. I liked the desk in the bedroom and used it as my make up table as there was a mirror over it and a bright lamp. The TV in the king bedroom, where I set up, did not get all the cable channels that the living room TV received and I noticed the TV in the fitness center also did not get many channels. I reported this to the front desk, but unfortunately it was a Sunday and the maintenance man was not availalble. I was offered to change rooms, but I had already spent a few hours grocery shopping and getting settled in, so I stayed and watched the living room TV, When I went to warm up some dinner Sunday night, I found the mircrowave did not work. I called to report that and again was offered to be relocated or I could use the microwave in the lobby breakfast area, which I did. This was inconvenient, as again later that night I wanted to use the mircrowave, but was already in my PJs and didn't want to dress to go down to the lobby. Monday AM while showering, I learned the tub drain plug wouldn't stay open and the tub kept filling with water, and also the coffee pot lid needed replacing in order for the pot to operate. I report these issues to be added to the work order for the TV and Microwave repairs. I was gone all day Monday and got in late. When I did get in, completed work order copies on the table stated that the TV and drain were fixed, and a new coffee pot lid was left, but a part for the microwave needed to be ordered - oh no, another night without my evening snack. Tuesday AM I setup and turned on the coffee pot and it never made coffee! I informed the front desk and again was offered to change rooms. Since I was only there 4 days and 3 nights and this was my 3rd day, I did not want to move. I asked for a new coffee pot and was offered a counter top microwave at the same time I was about to ask for one. That last night I was there, when I got back to the room, there was the countertop microwave and a brand new- out of the box- coffee maker. Finally, my last night, I had everything I needed.

The front desk clerk was the same one that answered the phone each time I called. I think her name is Karen. She was very sweet and apologetic, and did try to help out, and maintenance did respond promptly. I think I had a lemon room; however, it should have been checked more thoroughly before being shown as available. I don't think the next person getting that room will have any problems - at least not in the king bedroom and bath, living room and kitchen - don't know about the other bedroom and bathroom since I didn't use them.

I would stay there again if I'm ever in the area - because of the staff response.

Room Tip: Before getting settled, try everything to be sure it works.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeeDee134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Charlotte, North Carolina
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 September 2011

Our room was perfect for our needs. We had four individuals and the suite we stayed in had a bedroom with two beds, a bedroom with one bed and a sleeper sofa. It also had a kitchen, full fridge, two full bathrooms and 3 televisions. Hot breakfast in the morning. Wi-fi.
Essentially it had every thing we wanted and felt very clean.
Seemed like a good location as well. It wasn't a far drive to downtown and other eateries weren't far.

The only minor complaint was the elevator seemed like a hike to our room.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sampstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2011

We've stayed at this property several times now and have had nothing but pleasant experiences. The staff is always friendly and helpful. The rooms are clean, modern and well appointed. The 2 bedroom suites are just what the doctor ordered after a long day on the road for a our family.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank CubFan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 6 Contributor
169 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 8 August 2011

Once again, the Homewood exceeded expectations! I have stayed in at least 10 different Homewood properties, and have never been disappointed. Karen at the front desk gave us a warm welcome upon check-in, and was very friendly and informative. Each time she saw us during our 3 day stay, she asked how we liked our rooms and if we needed anything. This was my brother and sister-in-law's first experience in this type of hotel, and they were thrilled. The rooms were spotless, as always. Everything was in perfect working order, the manager's reception and breakfasts were great. The property is beautifully maintained, inside and out. We were in town for the Street Rod Nationals, and brought our classic cars with us. Upon check-in, we mentioned that the cars got dirty en-route, and within 10 minutes, the maintenance man placed a hose, bucket and towels outdoors for our use. We have no complaints whatsoever, and will return and recommend. Also, if you are searching for a restaurant, consider avoiding the traffic....turn left out of the hotel onto N. Hurstbourne and follow it to the intersection of Westport Road. Lots of options...minimal traffic!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank welltraveled2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 August 2011

A pretty good experience with a couple of exceptions. The exceptions were 1) the toilet that filled the tank periodically due to a leaky flapper valve keeping my wife awake, 2) the room key that wouldn't work even after being reprogrammed or replaced, and 3) the blast of cold water right in the chest from the shower (not enough directions on how to run these new fangled showers). Breakfast was a little disappointing due to watery scrambled eggs and too much salt/seasoning on the potatos. Night manager was helpful with the room key but when we mentioned these items during checkout, we were told the manager would contact us to discuss them. Never happened. I expect better treatment at a Hilton.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank psr64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisAGM, Front Office Manager at Homewood Suites Louisville East, responded to this review, 6 September 2011
We are sorry we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We appreciate your feedback and I will be reaching out to you in order to make this right.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 July 2011

The staff is extremely friendly and makes you feel right at home. The rooms are clean and the halls are quiet. If I am ever back in Louisville, this is the place for me!

Thanks

Stayed July 2011, travelled on business
Helpful?
Thank Swingman77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2011

My mom and I meet here at least twice a year to shop. The front desk staff is the most hospitable that I've ever seen. The meals are great and the breakfast staff is so helpful and kind. I would not think of staying anywhere else.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allentonyaHunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites Louisville East

Property: Homewood Suites Louisville East
Address: 9401 Hurstbourne Trce, Louisville, KY 40222-5233
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Louisville
#2 Business Hotel in Louisville
#6 Romantic Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Louisville East 3*
Number of rooms: 100
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Also Known As:
Homewood Suites Louisville East Hotel Louisville
Homewood Louisville
Louisville Homewood Suites

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