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“1st Stay, not bad.”

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SpringHill Suites Louisville Downtown
Ranked #27 of 99 Hotels in Louisville
Certificate of Excellence
Reviewed 1 October 2013

Had a major fallout with Hilton hotels so am finding my way along thru the Marriott brands. Not knowing what to expect booked into the Springhill based on reviews. Not bad, not impressive, not incredible either.

This hotel is set up odd, joint building with Fairfield, shared parking deck and entrance.

The front desk folks were great. The parking deck is $10 per night.
The room was nice, nothing great, clean, but the furnishings look cheap, I would not expect to see furniture that looks like it was put together out of a box in this type of hotel.

All in all not a bad start, just not overly impressive.

Room Tip: Odd number rooms have a good view.
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  • Stayed: September 2013, travelled on business
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Thank 16weekayeartraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this reviewResponded 18 November 2013

Dear 16weekayeartraveller,
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay. I hope you that continue to experience the many brands that Marriott has to offer and would be glad to welcome you back, next time you are in Louisville.
Regards,

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262 - 268 of 395 reviews

Reviewed 26 September 2013

This is my first time I've stayed at a Spring-hill Suites. It was fantastic. Downtown location allowed us to walk everywhere in this marvelous city. And, when the weather was bad "raining", the hotel has a shuttle that took us to our convention. Then with just a call, they picked us up.
Hotel was very clean with a very,very friendly staff. Breakfast was delicious, food temperature was just right every day.
I definitely will return and will recommend it to friends and associates.

Room Tip: Ask for a room on the high floors (9th fl.) Very quiet and peaceful, even though the hotel was booke...
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  • Stayed: September 2013, travelled on business
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Thank Joediaz911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this reviewResponded 18 November 2013

Dear Joediaz911,
I wanted to send a quick thank you for your recent stay and review of our SpringHill Suites We really appreciate you taking the time to post about your visit to our hotel and Louisville. Our goal is to have every guest leave 100% satisfied and I was delighted to read that you were thrilled with your stay. I will be sure to share your comments with our breakfast ladies, as they take great pride in their area. Once again, thanks for posting a detailed review of your stay with us. We would really appreciate you choosing our hotel while in Louisville and hope to see you again during your visit.
Regards,

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Reviewed 26 September 2013

Stayed four nights during the week at this hotel as we made our way through the Bourbon Trail and visited Louisville. It was a great base - close to interstate 65 and close to downtown and the nulu neighbourhood, an up and coming location. Suites are big with a king size bed (that is somewhat soft) and a quasi-separate sitting/office room. The washroom is also divided into two separate units - one with the shower and one with the toilet which is very convenient (I wish more hotels were organized like this). The complementary breakfast buffet was good and had a good selection of protein, carbs and fruit. Parking is $10/night but you can come and go as you wish.

Room Tip: Ask for a room facing Jefferson Street to cut down on the interstate traffic on the other side.
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  • Stayed: September 2013, travelled as a couple
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Thank Ottawajester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this reviewResponded 18 November 2013

Dear Ottawajester,
We are very happy that you enjoyed your stay at the Springhill Suites by Marriott Downtown and had a great experience with our staff and service. We appreciate your business and the great review and look forward to welcoming you back.
Regards,

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Reviewed 26 September 2013 via mobile

Missed the mark on this day. Checked in after 9pm to find trash and laundry piled in the hallway. Spent the night awake wondering what critters would be there. Good location and staff but I haven't seen the trash piled like this in a hotel before.

  • Stayed: September 2013
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1  Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this reviewResponded 18 November 2013

Dear SC,

Thank you for taking the time to share your comments and picture from your stay in September. I completely agree with you - Linen and Trash in the hallways to totally unacceptable. I am please to inform you that this is no longer the case. We have recently gone through some department changes and this is a very high focus area for my housekeeping team. I sincerely apologize that you had to experience this, it is certainly not our unsual standard. I would look forward to welcoming you back to our hotel so that you can see the changes for yourself.
Regards,

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Reviewed 25 September 2013

We stayed at the SpringHill Suites downtown Louisville for 3 nights on a recent trip to Louisville.

It is conveniently located, and it was very easy to get to all of the places we wanted to visit during our stay. The room was clean, the towels were plentiful and not thin. The beds are very comfortable, with fantastic feather pillows, and we did not hear noise from the hallways at night.

The hotel set up is odd, in that it is attached to another hotel. It was a bit confusing upon check in (which was at midnight for us). But once we were directed through a maze to the correct desk, check in was easy. Our room was clean, though oddly configured. The separate water closet was interesting with a sink barely large enough to wash your hands in. In the second bathroom area, the shower floor was very slick and we needed to be careful when stepping in and out. There was no anti slip on the shower floor. Otherwise, the shower and sink area was large enough to move around in. Over all the room was plenty large enough with a separate area with a couch and desk to spread out in.

The hallways were hot, it felt as if no AC was on in the hallway. The thermostat in our room did not work correctly, the fan would not come on unless the AC was turned way down, and when it reached the set temperature, the fan would not shut off it just kept cooling lower and lower. Then when it was adjusted back up the fan would not come back on when it went above the set set temperature, so the room would get hotter. Very annoying in the middle of the night to have to get up and keep adjusting the thermostat in order to keep the room temperature level.

We only had the included breakfast one morning. But as hotel free breakfasts go, it was OK.

Parking is $10 a day, however the parking garage is very small and not large enough to accommodate all of the rooms. Therefore, if you stay out late enjoying all that Louisville has to offer, you may not get a parking space when you arrive back to the hotel as we did for 2 of the nights we stayed.

This hotel fulfilled our need for a downtown stay in Louisville, and we would consider staying here again on a future visit because it was clean and it really was convenient to everything we wanted to see and do.

However, it was only a $70 a night hotel, and it only gets the premium $150 a night price because of it's location, not because of it's rooms or amenities.

Room Tip: We had a room on the top floor (9th) and had a lovely view of downtown.
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  • Stayed: September 2013, travelled as a couple
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Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie S, General Manager at SpringHill Suites Louisville Downtown, responded to this reviewResponded 18 November 2013

Dear Julie S,
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay. I am glad you found your overall experience enjoyable and do apologize that you found our parking garage not up to par. Being a Downtown location, our space is limited. I do hope that if in Louisville again, you would give us the opportunity to welcome you back.
Regards,

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Reviewed 20 September 2013 via mobile

I've stayed here before. I will likely be here again. The location is very convenient to a project I am working on. Others are staying at the Hampton Inn across the street as it has a free shuttle to/from the airport saving $20+ each way.

The staff here is extremely nice and helpful. It makes it easier when you are on the road a lot, so I appreciate that.

  • Stayed: September 2013
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Thank remerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

We stayed over one night during the Louisville Ironman weekend and the city, and hotels had been taken over by triathletes. Despite the huge crowd, the hotel staff did their best to accommodate the guests. The location is good, but like the other SpringHll Suites we've visited, the rooms are very tight. The split bathroom is also quite small and oddly laid-out. When we made it back to our room around 10PM after dinner, we realized one of the beds was completely broken and sagging in the middle. The front desk staff offered to look into changing our room, but we were completely unpacked and it was late at night, and the hotel was booked solid. The manager seemed very sympathetic when I explained the issue the following day, and even sent a follow-up e-mail. I think we would have been more satisfied with the response if they had offered a voucher or something as an apology. The breakfast was substantial and diverse, and the parking was pricey but convenient. Much of the carpeting in the hallways was worn and filthy, with gum and other items permanently part of the pattern. The walls were also scuffed and dirty. In conclusion, if you are looking for convenience and practicality, SpringHill Suites is for you. If you are looking for luxury, aesthetics, or creature comforts, I would look elsewhere.

  • Stayed: August 2013, travelled with family
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Thank JKTraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Louisville Downtown

Address: 132 E Jefferson St, Louisville, KY 40202-1302
Region: United States > Kentucky > Louisville > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Louisville
#35 Business Hotel in Louisville
Price Range: £79 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Louisville Downtown 3*
Number of rooms: 198
Official Description (provided by the hotel):
The newly-renovated Springhill Suites Louisville Downtown is just a short walk to 4th Street Live and the convention center and convenient to Churchill Downs and Louisville Slugger Museum. Our brand-new suites feature separate living areas with pullout sofas, free WiFi, flat-screen TVs and 25% more space than traditional hotel rooms. Travelers appreciate our garage parking ($14 daily) and the in-suite microwaves and mini-fridges. Jump-start your morning with our free hot breakfast buffet or grab a snack on the go from our 24-hour Market. Stay active at our 24-hour fitness center and indoor pool. With convenient perks in the heart of downtown Louisville, we're the perfect choice for your next trip. ... more   less 
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Also Known As:
Springhill Suites Louisville Downtown Hotel Louisville

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