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“Great value”

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Best Western Louisville East
Ranked #38 of 98 Hotels in Louisville
Reviewed 13 March 2013

Couldn't get a room downtown so stayed here. Great decision. Easy drive into city and less than half the rate. Huge room with fridge and microwave. Everyone we dealt with was very friendly. Hotel was slammed with teen volleyball players which stretched the staff but never caused a problem for us. Only (small) gripe....no toast or muffins or any sort of bread on breakfast buffet. Odd.

Stayed: March 2013, travelled as a couple
1  Thank julesgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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437 - 443 of 493 reviews

Reviewed 8 March 2013

This is an old school property, that apparently has a new owner, we were told by staff and under renovations. The breakfast buffet area was closed. Arrangements were made to serve in another room. We were given a very strange room that smelled terrible. The door barely opened without hitting bed and tv cabinet. Once inside, hand sink was in the bedroom and there was a large closet type room off bedroom that had a table, small frig. and microwave & no lighting, no chair? We stored our luggage here. The sheets had small stains that apparently did not wash out, worn material. Towels were worn. We were too tired to move everything so toughed it out. Other rooms may be nicer but taking overall cleanliness & quality of ammenities for price, this is a 2 star property.

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  • Stayed: February 2013, travelled as a couple
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Thank Kimberly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. We were unaware that your room did not have a light or chair in the small office area and have since replaced them. We also have new linens for the rooms andI hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Lori Garrow
Assistant General Manager
Best Western Louisville East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2013

  • Stayed: February 2013, travelled on business
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Review collected in partnership with Best Western
1  Thank William M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 February 2013

  • Stayed: February 2013, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank William M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 February 2013

We stay here yearly, love the place! The pool lacks a bit, but our children love it! The breakfast is great! It is an all you can eat warm buffet! This year they bumped us up to the Govenor's suite......very awesome!

  • Stayed: February 2013, travelled with family
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Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2013

I stayed here once for a week-long conference. Then, I returned a year later for two days to take a civil service test in Louisville. This place is about a 10 minute drive from the center of town but the price of the hotel is certainly worth it. Prices in town are a lot more. Anyway, the room was very clean and the beds were comfortable. I found this place to be quiet. I was provided wireless service so I could study. The breakfast at the restaurant was good. Also, it is very close to chain restaurants and a Walmart.

  • Stayed: February 2012, travelled on business
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Thank happy880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

Upon arriving at the hotel we were greeted by a hostess that smiled and described everything to us. This same women later refused to help my wife by replacing a bad coffee maker in our room. Aside from that, the only real knocks I have were that the room had too few electrical outlets and the lighting in the halls made you feel like you were in a hospital instead of a hotel. The continental breakfast was tasty and they had plenty of fruit, the rooms were clean and we slept well, and the kids played in the pool and had a great time. I think if I had stayed there a single night on a business trip I would have given the place five stars. However, being that I had my wife and daughter with me for a family trip, I find myself wishing it had been a bit more comfortable.

  • Stayed: January 2013, travelled with family
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1  Thank Mrhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded 30 March 2013

Your business is very important to us and we value your feedback. We do apologize for the desk clerk and her unwillingness to help with the coffee maker, and will make sure that this will not happen again. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Louisville East

Address: 9802 Bunsen Way, Louisville, KY 40299-2548 (Formerly BEST WESTERN Louisville East)
Phone Number:
Region: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Business Hotel in Louisville
Price Range: £58 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Louisville East 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Stay at this Louisville, Kentucky hotel featuring recently renovated guest rooms and enjoy a host of convenient amenities at a great value while traveling. The Best Western Louisville East is conveniently located with easy access to key attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options.Area Attractions:Churchill Downs – 12 m KY Fair / Expo – 10 mKentucky Derby Museum – 12 m 4th Street Live – 11 mLouisville Slugger Museum – 12m Skyview Park – 2 mCaesars Riverboat Casino – 25m Oxmoor Mall – 4 mTom Sawyer State Park – 7 m St. Matthews Mall – 4 m ... more   less 
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Also Known As:
Best Western Envoy Inn And Suites
Best Western Envoy Hotel Louisville
Best Western Louisville
Louisville Best Western

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