A conference at the Kentucky convention center brought me to this hotel. It was not my first choice and if I return again, it will be my last choice! I arrived to be told they oversold the hotel. They offered to put me in the non-bedroom portion of a suite. Once in the room, I would find a foldout sofabed (specially outfitted with an actual double-sized bed mattress). Linens would come from the sack of linens placed in the closet--rather musty. I got one wimpy pillow which seemed like a decorative sofa pillow placed inside an oversized linen pillow case--also musty.
I called down and asked for 1-2 pillows. After 35 minutes I received a couple pretty bad pillows, but he said it was all they could scrounge up. After another 20 minutes or so, he came back with one better (feather) pillow and I appreciated his extra effort.
The bed was unacceptable due to the discomfort of being on a creaky sofa bed. I bruised myself one time getting out of bed after hitting my leg on the metal frame. But it's what I had available to me. I know I could have declined the offer to stay in this room and I could have gone to another property several blocks away. But my work schedule was intense and I had to carry some heavy boxes to the convention center. To be any distance away would have been worse.
There were two connecting doors to neighboring rooms. This helped to enable quite a bit of sound to leak into my room from both sides. I could have easily participated in their conversations. I knew when people in both rooms were showering and flushing toilets. Not fun. Whenever they entered/departed their rooms, my doors rattled really badly and it gave the impression that someone was entering my room.
BUT--the Hyatt did adjust the billing for this inconvenience. They dropped the room rate by $50 per night. They offered comp. buffet breakfast each morning. They placed a $40 credit to my room bill for anything charged to my room during my stay. They also added some reward points to my new Hyatt account. So except for the reward points, my company really enjoyed the benefit of the situation--since my expenses were paid by my employer.
So other than the above story, I'd say that the hotel is tired looking. Colors are dingy and drab. Not very inviting. They renovated the restaurant and it looks nice. But for buffet breakfast--had I been blindfolded, I'd say I was in a Residence Inn, at best. Really disappointing for a hotel of this calibre. BUT-- the buffet allows for omelets made to order (in their kitchen) as well as pancakes. I ordered an omelet and that was just fine.
The staff throughout the hotel was incredibly nice. I appreciated their hospitality. Each person I came in contact with was friendly and helpful. They helped to make an uncomfortable stay a bit better.
- Official Description (provided by the hotel):
- Open-Atrium style property, 393 guestroom hotel. Property features complimentary Hyatt Stay Fit Gym access, coffee maker, hair dryer, high speed wireless Internet and voice mail. High-speed access in meeting room and guestrooms. Connected by skywalk to the Kentucky International Convention Center and 4th Street Live!, Louisville's newest entertainment venue with over 300,000 square feet of specialty restaurants, bars and retail. Hotel is minutes from Churchill Downs, Papa John's Football Stadium and Louisville International Airport. Walk to Waterfront Park, Muhammad Ali Center, Slugger Field, Frazier Historical Arms Museum, Louisville Science Center, Actors Theater, Louisville Slugger Museum & Factory, Kentucky Center (home of the touring Broadway Shows, Louisville Orchestra and Ballet, and art galleries). ... more less
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- Also Known As:
- Hyatt Regency Louisville Hotel Louisville
- Louisville Hyatt Regency
- Hyatt Louisville Ky