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“Service with a Smile”

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Hyatt Regency Louisville
Ranked #10 of 95 Hotels in Louisville
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Service with a Smile”
Reviewed 5 May 2014

We stayed here the weekend of the Derby. Despite the fact that it is an unbelievably busy weekend, we had great service the entire time. Every single staff member went out of their way to really make our weekend perfect. When we checked in on Thursday, our TV wasn't working. It was late so we waited until the next day to say something. Not only was it immediately fixed, but they also took $50 off of our bill without us even having to ask. Stuff happens. To me, what makes a great hotel is when they go out of their way to take care of any issues. We will definitely be back for the 2015 Derby.

Room Tip: There are hotel rooms literally across from the elevators. I would request a room ahead of time that...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccraville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
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Dallas
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 May 2014

Great location - literally on the corner of the 4th Street LIVE nightlife area and within walking distance to great restaurants, tours, museums, the river, etc. The rooms are nice looking and spacious with big, comfy beds, floor to ceiling windows, and newish flat screen TVs. The bath products are spa quality with a great smell and real quality. The lobby is welcoming and the bar looks well stocked and inviting. The staff is attentive and accommodating. Would definitely stay there again but it does fall short of all 5s.

One thing this Hyatt is really lacking in is cleanliness. When I checked in, there was dirt on the shower bar; visible hair in the shower and on the tile bathroom floor (which means there was probably even more on the carpet that I couldn't see). Someone wasted chips on the floor near the elevator on day 2 of my stay there...the chips were still on the floor when I checked out on day 5.

A few other things I would expect a hotel of this caliber NOT to miss: cleanliness (worth repeating); a full length mirror somewhere in the room (the only mirror is over the sink in the bathroom); sufficient accessible electrical outlets near the bed (the only accessible outlets are on a surge protector on the desk which is too far to plug your cell phone in & use it as your alarm clock); an ottoman for the chair (the bed is too high to rest your feet on while sitting in the chair and there's plenty of room for an ottoman).

Room Tip: Try to avoid getting a room at the end of the hallway. The cleaning staff make a lot of noise bring...
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Green Features: Didn't really notice any other than the option to not have your sheets and/or towels changed on a daily basis.
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexShelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence, Kansas
Level Contributor
123 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 April 2014

there is so much stuff to do in the vicinity of this building that its amazing. the hyatt has a well stocked lobby bar. the elevators run quickly and quietly. im sure whoever built this hotel pulled out all the stops to make this place top notch. its worth the extra money if you have it. a classy establishment.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank wintermute87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014

This hotel hit it out of the park. The 4/5 is based on the fact it was a little more expensive then some of the other hotels near by. If you don't mind paying a little more, the Hyatt will not disappoint.

This hotel is location is unbeatable if your trying to take part in the 4th street nightlife. There is also a hot dog vendor outside late night who is awesome (went to him every night). I arrived really early and they accommodated my early check in without any hassle. The in room shampoo and soaps are the best I have seen. It was nice to see a real travel size bottle of toothpaste was in the room (not the little packs). I had to carry on my bag, so I didn't pack any. Hotel also has nice fancy water out. I also would like to note the hotel staff where extremely professional in dealing with the members of our group at 3 am who might have lost their keys. I'm sure he wasn't the easiest to deal with, so the professionalism went a long way. Rooms are clean, plenty of towels and relatively new HD TV's in each room.

I was here for a guys weekend to party, and this hotel definitely fit the bill. If your looking for a quiet weekend getaway, i'm not sure this hotel (or any near 4th street) would be a fit.

Great Job Hyatt, compliments all around.

Room Tip: Get a low floor if your afraid of heights, the hotel has an open center core.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2014

A few friends (all late 20's) and I stayed at this hotel while vacationing for the Kentucky Bourbon tour and to explore downtown. It was the perfect place because it was central to everything, and perfect for bar hopping. Its RIGHT at fourth street live, but it was very quiet and we couldn't hear anything. We also did a mint julep tour for the distilleries which picks up at the Galt House, and it was only a 5 min walk.The visitors center that has the Urban Bourbon Tour passports was right next door. Great place to get suggestions, and they even gave us some coupons for free appetizers. There is no free breakfast, but there is an Einsteins Bagel in the lobby so it was a one stop shop.
The only 2 things I wish were different were the $10/day wifi and the double beds, not queen. I feel like everyone has free wifi these days, so it seemed steep.The site states double bed so we knew going into it, but i'm just used to a larger bed. One perk was that it was a longer double bed, and my 6'2 husband had no problem fitting on it. None of these were deal breakers, and I would definitely stay here again. The staff was extremely nice and helpful, and the location was great.

Room Tip: If you cant find availability on travel sites like expedia and booking.com, go directly to the hotel...
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  • Stayed April 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kristen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Illinois
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 April 2014

I stayed here recently for a conference, and it was a great hotel! Conference facilities were great, room was very nice, and the staff couldn't have been friendlier or more helpful. The staff at the bar/restaurant remembered me and knew what I wanted, which was a very nice touch. I liked the location - right next to 4th Street live. Lots of restaurants/bars nearby. If I go back to Louisville for personal reasons, I am definitelys staying at the Hyatt again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorry2469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, IN
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 April 2014

Overall we had a good stay. The location is great, the staff was helpful, and the hotel is nice. The only bad part was the bathroom had not been cleaned or if it had been cleaned they did a terrible job.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmjax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Louisville

Property: Hyatt Regency Louisville
Address: 311 S 4th St, Louisville, KY 40202-2997
Region: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Louisville
#4 Luxury Hotel in Louisville
#17 Romantic Hotel in Louisville
#17 Business Hotel in Louisville
#21 Family Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Louisville 4*
Number of rooms: 393
Official Description (provided by the hotel):
Open-Atrium style property, 393 guestroom hotel. Property features complimentary Hyatt Stay Fit Gym access, coffee maker, hair dryer, high speed wireless Internet and voice mail. High-speed access in meeting room and guestrooms. Connected by skywalk to the Kentucky International Convention Center and 4th Street Live!, Louisville's newest entertainment venue with over 300,000 square feet of specialty restaurants, bars and retail. Hotel is minutes from Churchill Downs, Papa John's Football Stadium and Louisville International Airport. Walk to Waterfront Park, Muhammad Ali Center, Slugger Field, Frazier Historical Arms Museum, Louisville Science Center, Actors Theater, Louisville Slugger Museum & Factory, Kentucky Center (home of the touring Broadway Shows, Louisville Orchestra and Ballet, and art galleries). ... more   less 
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Also Known As:
Hyatt Regency Louisville Hotel Louisville
Louisville Hyatt Regency
Hyatt Louisville Ky

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