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“Cheap hotel, but not worth it”

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Crossland Economy Studios - Louisville - St. Matthews
Ranked #91 of 95 Hotels in Louisville
Louisville, Kentucky
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Cheap hotel, but not worth it”
Reviewed 22 September 2013

Was in the middle of a move and need a cheap place to stay for about a month. I thought I could deal with a lower quality hotel to save money for such a long hotel stay. The lobby and room had an overpowering smoke smell. There was a decent kitchen, but the bed and chair were disgusting. Also the TV had to have been at least 20 years old. The worst part was that during my stay there was a fire in the hotel during the middle of the night. I'm a pretty light sleeper, but didn't wake up until I heard fire trucks pulling up to the hotel, followed by someone pounding on doors. When I left but there was smoke throughout the hall. It took about 2-3 hours for the fire department to clear the building. I collected my belongings to leave and never return.

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review, 24 September 2013
Thomas - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you had a bad experience at our hotel. As this hotel’s manager, I can assure you that I have been working very hard with my staff to ensure proper training on cleanliness and odor elimination. As well, I truly apologize for the fire which disturbed your stay. While this is not a normal occurrence, when such an event happens we must follow safety protocol to ensure our guests safety. This includes calling the fire department, knocking on doors and clearing the hotel until it is deemed ready for our return. My hope is to ensure that these types of events are kept to a minimum moving forward.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at lsm@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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44 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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  • English first
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English first
Kendall, Florida
Level Contributor
109 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 April 2013

I'm not sure why there are so many bad reviews here of this hotel. I mean, it's not the Hilton but it's also not nasty, scummy or slummy like some of the reviews say. Perhaps I came at just the right time but it looked to me like it was in a good neighborhood and I did not see any of the things mentioned in the other reviews.

Clean room, great amenities, nice neighborhood. What more can you ask for? The price of under $70, including tax was perfect and the service was great. I would definitely stay there again.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mami2three
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe O, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review, 15 April 2013
Thank you for your review. The staff works hard to provide a clean and comfortable rooms with friendly service. It was refreshing to hear that all the hard work during the past months has paid off and you found the hotel a great value. Thanks again.
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Allen, Texas
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 December 2012

This is perhaps the worst hotel I have ever stayed in over 25 years. I awoke to no water to flush toilet, brush teeth and take a shower. I had to attend a meeting and was not fresh. Apparently the hotel is undergoing renovation. Upon check in I should have been advised of the time that water was to be turned off. Or, the morning front desk clerk should have advised me that water was being turned off. After complaining to the desk clerk, she called maintenance to have them turn on the water for a few minutes so I can refreshen. Maintenance declined. I should have known something was up when I booked this reservation. My rate was cheap. Also the hotel is difficult to find in the dark, but evening desk clerk helped guide me to hotel.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ILMgwmTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe O, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review, 21 December 2012
Thank you for your recent review of your stay. I sincerely apologize that your experienced a problem during your stay. I was informed that all guests were send notices that the water was to be off for a repair to the hotel, we will review the process that we use to communicate to our guests in the future to avoid this from happening again. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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Travellers are raving about these Louisville hotels

Cincinnati, Ohio
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 October 2012

I was traveling for work and needed a room for three nights. I booked here without reading reviews solely based on location. When I pulled up the outside of the building is in desparate need of upgrades. There were creepy people hanging around outside, they live there permenantly I assume. The hotel lobby smelled like mold and smoke. The hallway carpet was suppose to be green and was fiflthy black down the middle. When I approached my floor and opened the door all I could smell was smoke and dog pee, dogs barking, and babbies crying. The room was the most decent part of the hotel with the exception of a very obvious white stain on the couch and matching ones on the wall next to the edge of the bed. I turned right around and headed back down to the lobby. There was a man without a shirt on or shoes or socks walking down the hallway in his boxers that let out an extreamly loud belch as I was leaving. Seriously, I have never seen such a gross place. I told the front desk that I was leaving that this place is fiflthy and she asked if I wanted to try another room. NO THANK YOU!!!

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chefrage23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe O, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review, 28 October 2012
I have read your posting. Since you did not stay at the hotel it is diificult to respond to your comments. I hope that you give Extended Stay America another chance and if not this hotel, stay at one of the other three hotels we have in the Louisville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princeton, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2012

I have stayed at Extended Stay America , St. Matthews for 8 days. The front office staff is really awesome and helpful. They are always ready to help you on any information. The rooms are pretty spacious and clean. Almost everything is available in the rooms for a relaxed living environment. The housekeeping staff is also helpful. The hotel has been maintained really well.I would recommend it to everyone travelling to Lousiville. Its value for money.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ankit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Crossland Economy Studios - Louisville - St. Matthews, responded to this review, 4 May 2012
Thank you for your review of your recent stay at Extended Stay America - Louisville St. Matthews. Extended Stay Hotels strives to offer great service and great rooms at a great rate, and we're glad that you feel we delivered. It was a pleasure to have you at our hotel. Thank you for your business and we hope to see you again in Louisville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, NY
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 23 October 2011

Yuck. I wanted to turn around after entering the hallway. First of all, it's impossible to find and no lighted sign in sight. It's grungy and worn and kind of scarry. I checked for bedbugs and wouldn't let my bag off the table for fear of something getting in it. Thank god the bathroom has a new tub/ shower with great pressure or I would have been out of there.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missmc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midland, Michigan
Level Contributor
79 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 14 October 2011

The staff is very friendly but the rooms need a good cleaning or better yet a complete redo. The bathroom was dirty and if you stay more than one night, it's get your own towels. They don't clean the rooms each day either, I believe once a week.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nelson W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crossland Economy Studios - Louisville - St. Matthews

Property: Crossland Economy Studios - Louisville - St. Matthews
Address: 1401 Browns Ln, Louisville, KY 40207-4608 (Formerly Extended Stay America)
Phone Number:
Region: United States > Kentucky > Louisville
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #91 of 95 Hotels in Louisville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Crossland Economy Studios - Louisville - St. Matthews 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to DuPont Suites. We are conveniently located right off of Highway 64 and the Henry Watterson Expressway. We are also seven minutes from the Mall St. Matthews and Oxmoor Center, both feature different dining and shopping options. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. UNDER NEW OWNERSHIP AND MANAGEMENT, EFFECTIVE MAY 2017. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville

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