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“Great Service”

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Residence Inn Louisville East
Ranked #37 of 95 Hotels in Louisville
Certificate of Excellence
Louisville, Kentucky
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service”
Reviewed 29 March 2013

I have had several good experiences with this chain so I chose this Residence Inn for my several week business stay in Louisville based on its convenient location. The staff are all very helpful. They go out of their way to make things go right. Kristin, their manager, leads by example with excellent service from Yvette and the housekeeping staff as well as all the Front Desk members including Matt, Thais and Tammy. Mary Jefferson and the kitchen staff deserve special mention for the sumptious breakfast served every morning and the wonderful Happy Hour evenings. Overall, a great experience.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 5 April 2013
Thanks so much for posting a review on TripAdvisor. We have so loved having your group here this past month! The staff really appreciates you describing our excellent amenities, so that other travelers can see what great servic and extras we provide. We look forward to your return the next time you are in Louisville.
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233 reviews from our community

Traveller rating
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    15
    11
    7
See reviews for
53
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110
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Atlanta, Georgia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 March 2013

Was in town on business. I stayed there for 2 nights and was very happy with the rooms. I was able to get a free upgrade (Never Happens) and was very surprised with the accommodations. Usually I am a Courtyard guest, however on this trip I was not able to get a reservation. After my stay here. I will have to look into staying at the Residence more ofter.

Lots of restaurants in the area as well as two malls.

  • Stayed February 2013, travelled on business
    • Value
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Helpful?
Thank DnDAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 29 March 2013
Dear DnDAmsterdam,

Thank you so much for your recent review on TripAdvisor. I am so pleased that you enjoyed your accomodations here. Those penthouse suites are fabulous! The staff is also proud that you mentioned them in the review. We look forward to your return!

Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2013

Just a great place to stay. The hostess at the happy hour Mary Jefferson, is very upbeat and dioes a great job. The desk and breakfast workers are all fun and know how to treat travelers. Well managed.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Rich G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 22 March 2013
Dear Rich G,

Thank you for posting a review of our hotel. We are so happy that you are coming to Louisville again, and we appreciate you staying with us! Mary and the entire staff will be so proud that you mentioned them in this review. We'll see you again in a couple of weeks!
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North Judson, Ind
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2013

Our group had about 10 rooms for a volleyball tourney. The rooms were nice and clean and well equipped. We were able to use the grill and breakfast room for our carry-inn meal. That was great!! Breakfast was better that eating at a restaurant. Brenda and the ladies really took care of us!! Our group will be staying here again in April. Thanks

  • Stayed March 2013, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 21 March 2013
Thank you so much for your review! We had so much fun with your team that weekend, and we look forward to your return in April. Brenda is overwhelmed that you mentioned her in your review, and wanted me to thank you. We will catch up with you again when you return in a couple of weeks. Best of luck to the girls!!
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Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2013

Staff is always respectful and willing to help. Always look forward to the Manager's Special three days a week. The staff greets everyone and present themselves very well, the cleaning staff always maintain the room clean and refreshing. The only pit fall I could relate is the fact that the construction is of a wood nature and the lower rooms can receive some noise from walking in the upstairs..
Matt, from the front desk called my attention to the TripAdvisor opportunity.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ThomHorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 21 March 2013
Dear ThomHorton,

Thank you so much for submitting a review for us! It is fantastic to see you back here this year. I am sorry you experienced any inconvenience, and I am happy we were able to take care of you. We'll see you again next week!
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Columbus, Ohio
1 review
Reviewed 14 March 2013

If you are looking for a great place and location for a family vacation to Louisville, this is the place to stay. It was like a small apartment - well suite for 5 adults. The breakfast buffet - was that - a hot buffet, not just bagels and cold cereal.

Staff was very eager to make sure our stay was enjoyable - and it was!!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 21 March 2013
Thank you so much for the review! I agree, those Penthouse Suites are fantastic, with the 2 queen sized beds, living room with a sofa sleeper, the fully equipped kitchen and TWO bathrooms. We love that we can offer so many breakfast choices daily! It certainly is helpful when you are traveling with a group. We hope to see you back soon!
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1 review
Reviewed 12 March 2013

Everyrhing about the stay was top notch. We are a group of volleyball familes traveling from Northern Indiana to watch our daughters tournament at the Kentucky Expo center.
We booked a large block of rooms and were taken care of very well.
The front desk told is breakfast was 6:30-10:00 but we were very pleasently surprised to show up 15 minutes early and find Brenda with breakfast ready, and a big smile on her face.
Brenda went out of her way to make the girls feel welcome and even baked them cookies for the tournament. I am glad to have a forum to recognize someone for a job well done, and she is deserving of it.
We also had the opportunity to grill out, and use the breakfast room for a birthday party.
We are traveling back to Kentuck in April and have already booked our rooms here again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinfam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 14 March 2013
Thank you so much for that fantastic review. We enjoyed having your group in this past weekend for the volleyball tournament. Brenda will be so pleased that your team had a great time at our hotel, and that you enjoyed her breakfast! We look forward to seeing you in April!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Louisville East

Property: Residence Inn Louisville East
Address: 120 North Hurstbourne Parkway, Louisville, KY 40222-5108
Region: United States > Kentucky > Louisville > Lyndon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn

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