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“Excellent Management…Great location! Manager is terrific!”

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Residence Inn Louisville East
Ranked #34 of 95 Hotels in Louisville
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent Management…Great location! Manager is terrific!”
5 of 5 bubbles Reviewed 23 March 2014

My husband and I go to Louisville often. This is our favorite Residence Inn due to the convenience and due to the staff. Yvette is the housekeeping manager, and she is beyond AWESOME! She is so warm and welcoming, and if you have any concerns or problems, SHE, herself, takes care of it. I've been coming to this hotel for 4 or 5 years now, and they take great care of us. The manager, Kristin, is super easy to deal with, Sam and Ron are my favorites at the front desk, Brenda in the breakfast area is super pleasant and just won an award for best service and Yvette is kind, helpful, gracious, warm and just wonderful! I am disappointed with the internet service, but I heard Kristin was working on that. It logged me out the entire time I was on it in their lobby--very frustrating. But, besides that, I can't rave enough about this hotel. The location is excellent to PF Changs and the mall. There's a Walgreens right behind the hotel and there is a shopping mall a few miles down Shelbyville Road. I wish they had a gym in this hotel, but they were very graciously provide you a pass to a gym 3 or so miles away. Thanks Kristin--you are an excellent manager and the service goes from the top down with people like you and Yvette!!

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank SusanD145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 3 April 2014
Thank you so much for your review! We so look forward to your weekend visits.......it is most assuredly like welcoming family! I have passed on to the staff your glowing review, and they were so proud and pleased. Looking forward to another visit in the near future.
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228 reviews from our community

Traveller rating
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    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Cleveland, Ohio
1 review
5 of 5 bubbles Reviewed 13 March 2014

Friends and I visited Louisville, KY, we all though it would be a normal stay at the hotel, but Brenda was really kind to guests. Her cooking was ravishing. Wish I could have stayed more days.lol We all were satisfied with the hotel's service as well. If there were be a next trip to Kentucky, we would book the same place again!

  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank CHrissy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 3 April 2014
Thank you for your glowing review on TripAdvisor. I agree, Brenda is truly wonderful! I have passed on your review to the staff, who are pleased that we have "Residized" another guest! We hope to see you again on your next visit to Louisville.
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Cary
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2014

My husband and I stayed at this property during a difficult time, the last days of a family member from Louisville's life. As usual, the staff was friendly and concerned and did everything they could to make us feel at home and comfortable. Brenda's breakfast in the morning was excellent and Brenda was very kind to us. The operations manager, Yvette, also made sure we had everything we needed. The room was like a little apartment with an updated kitchen, just like home, which made a difference on our extended stay. It also had a separate master bedroom with closed doors for privacy and the beds are very clean and comfortable. The location is more than perfect to get a meal at great restaurants, even some within safe walking distance and tons of others just a short drive away, with any kind of food you would want. Of course, a meal is also served on weekdays right in the upstairs of the hotel lobby, and is excellent too! Kudos to the General Manager, Kristin! She and her staff know how to make each and every guest feel special and welcome. We will definitely stay here again, next time under better family circumstances maybe in warmer weather when we can enjoy the pool, basketball court or even use the gas grill on a nice night.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank CrmCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 11 March 2014
Thanks so much for your recent review on TripAdvisor. Although the circumstances for your visit were less than ideal, the staff was proud to go the extra mile to make you more comfortable, so you could focus on your family. We hope you WILL return this summer, when you can enjoy our outdoor space as well. We'll see you soon!
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Devon, Pennsylvania
Level Contributor
125 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Although slightly out of the way, the superior parking, quiet, and privacy make the 15 minute drive from the airport well worth it. The suite is like an apartment with adequate room. a decent kitchen, king size bed, and good bathroom. Additionally there is fast free Internet and breakfast. Combine all this with a welcoming and efficient staff and this hotel is a good one. Many restaurants within walking distance as well. They could use some feather pillows.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
Thank emistruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 11 March 2014
Thanks so much for your recent review on TripAdvisor. I am so happy you enjoyed your apartment like suite. Those fully equipped kitchens come in handy for our guests who are here on long projects. Our staff here is extremely proud of our service, and I look forward to sharing your great comments with them. We look forward to seeing you again.
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Bardstown, Kentucky, United States
Level Contributor
200 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

We had another great stay at this Inn. Sam at the front desk was very friendly and helpful. Our lodging was like a small apartment and very spacious & comfortable. Bed was comfortable but with too many pillows that ended up on the floor. Chose not to have breakfast because of the steps. I stayed at the Spring Hill Suites last week and this Inn is much better but the snacks are very expensive. I guess they think since you are there, you will just pay it. I went to a grocery and stocked up!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 11 March 2014
Dear Luke,
Thanks you for another great review! I'm glad you enjoy our spacious rooms! The new beds really make a difference, and all of our guests are sleeping well! We hope you come back soon and see us!
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Cadiz, Kentucky
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

I grew up in Louisville and remember when this place was built. I moved away years ago and traveled back this week for work. I was very impressed with the way they have been able to maintain the property. The rooms are updated, quiet and very clean. Will be back

Stayed October 2013, travelled on business
Helpful?
Thank kyboater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 11 March 2014
Thanks so much for your review! As the "original" Residence Inn in Louisville, our unique layout provides our guests with that "apartment-like" feel. We take great pride in keeping our property looking fresh, and we appreciate your comments. I hope to see you back again when your travels bring you back to Louisville.
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Augusta, Georgia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

I stayed at the Residence Inn for almost 3 months running November 2013 - January 2014. The hotel staff was great. everyone learned my name very quickly. The breakfast was really good there. Brenda is an excellent cook. I was often upgraded to a loft. I would stay there again.

Room Tip: Ask for a second floor room. You can hear the person above you walking.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 11 March 2014
Dear Chris,
Thank you for your review on TripAdvisor. We certainly enjoyed having you here, and being your "home away from home" during your recent travels to Louisville. We hope to see you back again when your travels bring you back to Louisville. Brenda will have that breakfast hot and ready!!
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Additional Information about Residence Inn Louisville East

Property: Residence Inn Louisville East
Address: 120 North Hurstbourne Parkway, Louisville, KY 40222-5108
Region: United States > Kentucky > Louisville > Lyndon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn

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