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“Great stay and friendly staff” 4 of 5 bubbles
Review of Residence Inn Louisville East

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Residence Inn Louisville East
Ranked #36 of 95 Hotels in Louisville
Certificate of Excellence
Charleston, West Virginia
1 review
“Great stay and friendly staff”
4 of 5 bubbles Reviewed 1 August 2014

I recently stayed there for two nights during a conference in the area. My room was very clean and organized. I want to give thanks to both Rochelle and Brenda who helped prepare meals. They were extremely helpful and quite friendly during my stay. That was much appreciated.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 891DavidB43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 5 August 2014
Thank you so much for your recent review. I agree, our food and beverage staff are fantastic, and they were pleased to hear how much you enjoyed their efforts. Please come see us again when you next are in Louisville.
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225 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Ashland, Kentucky
1 review
5 of 5 bubbles Reviewed 1 August 2014

Myself and three of my co-workers stayed here during training. We enjoyed the hot breakfasr bar and dinner meals however the best thing about these meals was the service we received from Brenda(Breakfast) and Rochelle(Dinner). Both of these ladies were extremely kind and accomodating. Thee two ladies are absolutely wonderful. Thanks to them for making our stay a pleasant one.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tammy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 5 August 2014
Dear Tammy,

Thanks so much for sharing your review! We read it in our morning staff meeting, and both Brenda and Rochelle were excited that you mentioned them. I hope you have another opportunity in the future to come to Louisville, and of course, we hope you choose to stay here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 29 July 2014 via mobile

We arrived in the evening on July 2nd, we dropped off our luggage and went out to grab dinner. When we got back and had time to relax in our room, we found a baby pacifier under our couch along with garbage there and under the chair in the family room. There was nacho cheese dip on one of the lamps and all over the chairs in the kitchen. I cleaned it all up. I found more garbage in the bedroom closet and dog food on the floor in the bedroom. This was our 2nd stay at this hotel and we didn't have these problems the previous time. It seemed like the housekeeper never vacuumed our room. We love the location, but will stay somewhere else the next time we visit Louisville.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Judy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 1 August 2014
Please accept my apologies for the state you found your room in after check-in. As you can read in the surrounding reviews, cleanliness issues are not a commen occurance at this hotel, and I can assure you that we have already put processes in place to ensure that this issue is never repeated! We hope you will try us again on your next visit to Louisville, so we can regain your trust in us!
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Ohio, USA
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 27 July 2014 via mobile

This has most of the qualities I expect when staying at a residence inn. 've r y clean, great front desk staff, good quality hot breakfast (and the breakfast staff earned extra appreciation as they were very attentive in every way even though it was extremely busy), and well maintained rooms and common areas. However, we reserved a 2 bedroom which, at this location, was a studio with a partially open loft on top. This is not what we expected nor needed as we wanted or j bar sleeping areas. So, I gave the facility a 4 star but not because of the staff, breakfast or maintenance.

Stayed July 2014, travelled with friends
Helpful?
Thank USALoveTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 29 July 2014
Thank you so much for your review! I have shared your comments with our staff, and they are so proud that you loved our level of service here. I am sorry that our Penthouse suite did not meet your expectations. As one of the original Residence Inn's, that is the only room type that we have to accomodate a larger family or group. We do have some on property that have privacy doors on the lower level, but all do have that open loft upstairs. If this accomodation suits you better, we hope to see you on your next trip to Louisville.
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Kansas City, Missouri
1 review
5 of 5 bubbles Reviewed 23 July 2014

Spending about three weeks here and have really enjoyed the stay.
Property is well kept up and clean. The staff does a really good job of that and more.
The breakfast is just what is needed and the evening meals are also very good.
Would like to thank Rochelle for her excellent cooking skills is a very pleasant person.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, General Manager at Residence Inn Louisville East, responded to this review, 25 July 2014
Dear Greg,

Thanks so much for your recent review! I agree that Rochelle is definitely an assett! I will pass on your comments to her and the rest of the staff today. We so appreciate you staying here, and hope you will come back again the next time you are in Louisville.
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Louisville, Kentucky
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 July 2014

We have been treated like kings and queens, we have been welcomed from day one, and we are in our49th day becoming conditioned to such wonderful care. Our breakfasts have been delicious and being spoiled by Brenda ( a wonderful person}is fattening us. Rochelle is our social meal attendant and she keeps spoiling us. We will be back if we need a place to stay. June & Kenny Kellerman

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, Manager at Residence Inn Louisville East, responded to this review, 13 July 2014
Dear Mr. & Mrs Kellerman,

Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. It has been such a pleasure having you as our guest. I understand your departure date is coming soon, and we would like you to know you will both be missed here. We hope you enjoy the remainder of your stay and come back to visit us.

Warm Regards,

Thais Alexander
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2014

Everything was clean. There was enough room to park close to the room even arriving late at night. A small maintenance item, a non-working electrical receptacle, was fixed within a few hours and was done while we were out of the room. But the best thing was that the entire staff was very friendly, gracious, and helpful. No one that I came in contact with on the property was 'phoning it in'.

The A/C was good and cold. The pool was a little on the small side but for playing catch with my 14 year old son it was just right. My son also made use of the basketball court.

The property is within walking distance to a Smash Burger (didn't get to try it) and a Starbucks and possibly many other things but that's all we noticed while we were there.

I'd especially like to compliment Rochelle who was working at the evening receptions on Monday, Tuesday, and Wednesday. She took time to make sure that me and my family, including my mother and mother-in-law were both comfortable and had what they wanted in terms of cold beverages. Thanks for making us feel at home and comfortable Rochelle!

Room Tip: There are different sized rooms. Some have a separate bedroom while others are like a studio with t...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin H, Manager at Residence Inn Louisville East, responded to this review, 27 June 2014
Dear Bob,

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in Louisville. Thank you for the kind words about our staff, I will make sure to share them during our morning meeting. We look forward to your next stay.

Thanks Again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Louisville East

Property: Residence Inn Louisville East
Address: 120 North Hurstbourne Parkway, Louisville, KY 40222-5108
Region: United States > Kentucky > Louisville > Lyndon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Louisville
#14 Family Hotel in Louisville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Louisville East 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more   less 
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Also Known As:
Residence Inn Louisville East Hotel Louisville
Louisville Residence Inn

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