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“Great Service” 5 of 5 bubbles
Review of BEST WESTERN Lake Cumberland Inn

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BEST WESTERN Lake Cumberland Inn
Ranked #1 of 1 Hotels in Monticello
Certificate of Excellence
Indianapolis, Indiana
2 reviews
“Great Service”
5 of 5 bubbles Reviewed 29 May 2014

Clean,quite and very up to date rooms. We visited our relative during memorial weekend. We really liked the service and cleanness. Looks everything new in our room. Beds were really comfortable. Breakfast was really nice and plenty of even when it was too busy.Check in was quick and easy with friendly staff.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Francie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 22 June 2014
Francie,

Thank you so much for your excellent review of our hotel. I appreciate that you took the time to write a review and I am very pleased that you enjoyed your stay with us. I am glad that you found our staff to be friendly, our hotel to be clean and our breakfast to be enjoyable. We hope to see you again!

Sincerely,

Dale P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

126 reviews from our community

Traveller rating
    95
    21
    6
    3
    1
See reviews for
60
20
4
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Cincinnati, Ohio
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Everything looks almost new in this hotel. They did a very good job of getting rid of memories of the former owner. The beds were comfortable and the rooms were very clean. The breakfast was good and plentiful considering it was free. We really liked the new look but as usual, they needed to go a little further to satisfy the guests of the 21st century. The only complaint we had was that the Wifi was poor to nonexistent. The only way to get any assistance is to call the 800 number and talk to someone in N.J. and even that didn't help. The other item is there were no microwaves in the rooms to warm up leftovers, to make popcorn, or to make a cup of evening tea.
Overall, the hotel was nice and clean and I've never seen a Manager work as hard as Dale does. Probably because, unfortunately, he's understaffed ... We'd go back but we'd ask if the Wifi was improved since we do some computer work while we're away from home.

Room Tip: If Wifi is important, ask first which rooms get better reception ... Also, if you're expecting a...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JackSofCincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 22 June 2014
Thank you so much for taking the time to review our property. I am glad that you enjoyed your stay with us. We have made some changes to our wifi and we hope that these changes will enable our guests to get better wifi service. We appreciate you for staying with us and hope to see you again soon!

Sincerely,

Dale P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laclede, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 May 2014

Excellent place to stay. Management has made this one of the best places to stay. Very clean and the staff were great. Everything that I would want in a motel experience was provided during this stay.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Hugh,mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 22 June 2014
Mike,

Thank you for taking the time to review our hotel. On behalf of myself and our staff, we appreciate your excellent review of our property and are pleased that you enjoyed your stay with us. We strive to make each guest have the best experience possible and look forward to seeing you again when you are in the area.

Sincerely,

Dale P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
va
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

This Best Western Had Everything I Needed for My Business Travel. Had Pleasant Night in New Room. Before Heading to Business Meeting Enjoyed Full Hot Breakfast. I Did Not took Advantage of Clean Pool, and Fitness Center because of Not Enough time but, I Will Defiantly be Back With my Family to Enjoy At Lake Cumberland. I Would Recommend this Best Western to Anyone. Great Job Management and Staff!!!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sasweet1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 22 June 2014
Thank you for your excellent review of our hotel. On behalf of myself and our staff, I would like to thank you for taking time to review our facility and appreciate your feedback. I am so pleased that you enjoyed your staff and we look forward to seeing you again when you are in the area.

Sincerely,

Dale P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Palestine, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

I really Enjoyed my stay. the check in was very friendly. the bed was extremely comfortable. highly recommended. we really like the hot breakfast.. this is good place to stay around lake cumberland area.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
3 Thank Harold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 22 June 2014
Harold,

Thank you for taking the time to share your wonderful comments regarding our hotel. I am delighted to read your great review about your stay with us. On behalf of the entire staff, we greatly appreciate your kind words about our facility. I am very pleased that you found our staff to be friendly, our beds comfortable and was satisfied with our breakfast selections. We hope to see you again!!!

Sincerely,

Dale P.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

This hotel was well run..... impeccably clean, friendly staff, comfortable beds, and a hot breakfast- not just rolls and coffee. Great value for the price. If you are exploring Lake Cumberland or Dale Hollow, this is the place to stay.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beckycain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 7 March 2014
Becky,
Thank you for taking the time to share your nice comments regarding our hotel. I am delighted to read your great review about your stay with us. On behalf of the entire staff, we greatly appreciate your kind words about our facility and we also thank you for helping us to spread the word about our newly renovated hotel to other travelers.
Again we thank you very much for choosing to stay with us and see you on your next trip.
Sincerely,
Dale
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
1 review
3 of 5 bubbles Reviewed 25 February 2014

Hotel was clean and the staff was friendly; however, don't expect to get a hot shower if the hotel is full. Both morning and night we had either cold or luke-warm showers. The hotel was at full capacity but being able to supply enough hot water for your guests should have been taken into account when the hotel was built or remodeled.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Betsy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dale P, Manager at BEST WESTERN Lake Cumberland Inn, responded to this review, 7 March 2014
Betsy P
We truly appreciate your valued opinion. I am glad to know that you liked our cleanness and friendly staff. I would like to apologize for having trouble with your stay. Several time in the past we were completely sold out and had no trouble with hot water. I would like to assure you that this is not normal issue and we noticed one of our heater down on that day. We already fixed that issue and I hope you are able to visit us again as it would be a pleasure to welcome you all back.
Sincerely,
Dale
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Lake Cumberland Inn

Property: BEST WESTERN Lake Cumberland Inn
Address: 2030 E Highway 90 Byp, Monticello, KY 42633-2109 (Formerly Holiday Inn Express Monticello)
Phone Number:
Region: United States > Kentucky > Monticello
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Monticello
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Lake Cumberland Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to BEST WESTERN Lake Cumberland Inn located at the heart of beautiful Lake Cumberland. Where beauty and relaxation go hand in hand. Free parking is available on site with plenty of rooms to park your boats or trailer.Lake Cumberland is one of the largest manmade lakes in the world. Conley bottom and Beaver Creek Marina's are located within ten minutes of drive. Where you can enjoy activities including boating, fishing and skiing. Lake Cumberland is the perfect getaway for anyone seeking adventure, beauty, peace and quiet! Lake Cumberland will have everything to make your next vacation a blast! ... more   less 
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Also Known As:
Holiday Inn Express Monticello Hotel Monticello
Holiday Inn Monticello
Monticello Holiday Inn

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