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“Another great stay @ the Pikeville Holiday Inn Express”

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Holiday Inn Express Pikeville
Ranked #3 of 5 Hotels in Pikeville
Certificate of Excellence
River Rouge, Michigan
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Another great stay @ the Pikeville Holiday Inn Express”
Reviewed 1 June 2013

This is my 3rd time staying here and it will not be my last. We stayed Memorial weekend Sat-Tue and had no problems with anything there. Actually got a call from the hotel Saturday morning to double check want kind of room I needed since I booked a smoking room, but preferred a non smoking room. When we arrived they had a non smoking room reserved for us on the highway side of the building. The breakfast was simply perfect Sausage Gravy, Scrambled Eggs, sausage, bacon, cold and hot cereal and anything else you would need for Breakfast. The staff was very friendly and always kept fresh item out for breakfast since they do there own cooking in the back of the breakfast area.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nascarman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
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    12
    8
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
South Vienna, OH
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 May 2013

After researching many hotels in the area we settled with this one. I am glad we chose it. Staff was very friendly and provided us with extra laundry bags, shampoo, and conditioner upon asking. Food selection for breakfast was a big hit and there was always plenty of it. Rooms were very clean. Despite having concerns over backing up to the train tracks we didn't find it to be a problem at all. While awake you could hear them but with the a/c on and the comfortable beds to sleep on we never woke with them passing through at night nor did our family members in other rooms. We traveled with 3 children and they enjoyed the trip and the pool.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yarnellc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, Alabama
Level Contributor
3 reviews
Reviewed 9 May 2013

Stayed on a Friday and Saturday night. Small town but lots of great restaurants. Hotel was very clean and the staff was very friendly. We had stayed in Suite. The bed was comfortable. As far as the noise from the train, the use of the A/C or Heater fan drowned out any noise and this was not an issue. A little strange how you actually got to their parking lot, but once you figure it out not an issue.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BahamaMama86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
2 reviews
Reviewed 15 April 2013

The staff were very nice, the room was clean but small things like missing tile in the bathroom, needed a bit of refreshing as far as wallpaper/ paint, otherwise OK. We were shocked by the color of the pool water: LIME JELL-O GREEN! I'm not sure if it was algae or some funky chlorine, or what.. but it was scary. You expect to see a fish or something jump in it. lol.

Room Tip: Get one as far from the train tracks as you can. : /
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank courtney d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 6 May 2013
Dear courtney d,

Thank you for your recent stay with us and reviewing our property. It is encouraging for our team to know you appreciated the service you received as well as the breakfast. I deeply apologize for falling short of your expectations with the condition of our facilities. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Thank you again for your feedback.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2013

Our room was very clean and spacious and the bed was very comfortable BUT we could've thrown a baseball out our window and hit the train that goes by about every 30 minutes! I used ear plugs and slept ok but my husband got no sleep. Also there was a childrens birthday party in the room ABOVE ours on our 2nd night there so at 9:30pm they moved us to another room due to all the noise. I felt they should've moved the people making the noise to a lower level room instead of making us pack up and move. No partial refund was offered for our inconvenience either. On a good note, the 2nd room was farther away from the train! :)

Room Tip: Request a room FAR from the train track!
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  • Stayed March 2013, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Buckeye_Sue38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 16 July 2013
Dear Buckeye_Sue38,

Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the outside noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gun Barrel City, Texas
Level Contributor
97 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 January 2013 via mobile

I'm not usually writing bad but it is what it is.
Tired and already checked out another hotel prior to choosing this location.
Price was a bit high for what u get
Lady in the evening was real nice and even appologized for the rate after I mentioned it
Here is what I got
One of the pillows had what appeared to be blood stains on the pillow case
The vanity dink was stopped up
And the breakfast I didn't chance
I someone needs to check the rooms as well. Wow
I brought the pillow down to the manager and she explained they let the housekeeping staff go appologized and refunded the room
Great potential but until they get their operation in order it is a risk

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K9sniffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 24 January 2013
Dear K9sniffer,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We are hospitality professionals who work diligently to ensure our facilities are well maintained and apologize for the unusual conditions of the room you received. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 November 2012 via mobile

I was in town for a one night stay and booked through the HI website. Upon arrival, I was upgraded into a suite, which was really a big room. The furniture, wall coverings, ect in this room were in high need of refreshment. Everything was clean and in working order, just old and dingy. Breakfast was below other free spreads at other HIEx or Hamptons I have stayed at. If you can tune out a few coal trains, ask for a river view room. The water is really very pretty.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank infinitiboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Pikeville

Property: Holiday Inn Express Pikeville
Address: 476 S Mayo Trl, Pikeville, KY 41501-1524
Phone Number:
Region: United States > Kentucky > Pikeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Pikeville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Pikeville 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Pikeville Hotel. Hotel features include complimentary Express Start breakfast and free local phone calls. Enjoy a unique breakfast experience with our new Smart Start breakfast bar served every morning featuring a selection of juices, cereals, breads/pastries, sausage or bacon, biscuits and gravey, scrambled eggs, cheese omlets, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Pikeville, KY and Stay Smart at the Holiday Inn Express Hotel. The official host hotel for East Kentucky Expo Centre. ... more   less 
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Also Known As:
Holiday Inn Express Pikeville Hotel Pikeville
Holiday Inn Pikeville

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