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“Online reservations don't seem to matter.”

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Holiday Inn Express Pikeville
Ranked #3 of 5 Hotels in Pikeville
Certificate of Excellence
Carmel, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Online reservations don't seem to matter.”
2 of 5 bubbles Reviewed 15 July 2013 via mobile

Second time staying this past weekend. Second time my room with a king sized bed given away. The advise of the front desk clerk; call the hotel directly after making online reservation to ensure you get what you want. Hhhhmmmm good advise. The Internet means nothing.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 31 July 2013
Dear Steven C,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
    48
    36
    18
    12
    8
See reviews for
49
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31
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Kankakee, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 7 July 2013

Despite "free wifi" we struggled to get a decent signal in our room at the far end of the first floor away from the front desk. The water pressure was okay but the torn wallpaper from the old curtain rod and the tub spigot an inch from the wall were not. The bed was comfortable and very nice for a bed other than my own. The TV channels and remote didn't work well together and finding the weather channel, a must for most travelers, was a pain in the patoot. When we got to breakfast we really didn't expect much...and we got it. Plain predictable and totally typical carton eggs, microwave bacon and rubber biscuits. We wanted this stay to be more than it was but IHG let us down.

Room Tip: Stay elsewhere if you want something special.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 22 July 2013
Dear Steve M,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our hotel. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manhasset, New York
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 June 2013

The room we had was very spacious, and clean. The mattress in the pullout couch though was uncomfortable. It had a weird slope to it, no matter what we tried to "even" it out. The pool was pretty gross. Even my daughter who is usually a water rat, was disgusted by it. Breakfast offered the typical scrambled eggs, bacon, sausage, toast, but the biscuits with gravy were actually pretty good. Every single staff member was awesome. Friendly and helpful. We'll probably try the Hampton Inn next time.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 9 July 2013
Dear Jeff W,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 19 June 2013 via mobile

Hotel is an average Holiday Inn Express, with a horrible location. Half the rooms are located with 50ft of an extremely busy road full off semi trucks and motorcycles. Even with the a/c unit blowing on high, it is incapable of drowning out the road noise, and of course no one warns you of this when booking, or checking in. WARNING, due to the limited hotels in the area these rooms book up, so be aware it may be worth a few extra bucks to stay somewhere else.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crit-line
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, 12 July 2013
Dear Crit-line,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
River Rouge, Michigan
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 June 2013

This is my 3rd time staying here and it will not be my last. We stayed Memorial weekend Sat-Tue and had no problems with anything there. Actually got a call from the hotel Saturday morning to double check want kind of room I needed since I booked a smoking room, but preferred a non smoking room. When we arrived they had a non smoking room reserved for us on the highway side of the building. The breakfast was simply perfect Sausage Gravy, Scrambled Eggs, sausage, bacon, cold and hot cereal and anything else you would need for Breakfast. The staff was very friendly and always kept fresh item out for breakfast since they do there own cooking in the back of the breakfast area.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nascarman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Vienna, OH
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 May 2013

After researching many hotels in the area we settled with this one. I am glad we chose it. Staff was very friendly and provided us with extra laundry bags, shampoo, and conditioner upon asking. Food selection for breakfast was a big hit and there was always plenty of it. Rooms were very clean. Despite having concerns over backing up to the train tracks we didn't find it to be a problem at all. While awake you could hear them but with the a/c on and the comfortable beds to sleep on we never woke with them passing through at night nor did our family members in other rooms. We traveled with 3 children and they enjoyed the trip and the pool.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yarnellc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pelham, Alabama
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 9 May 2013

Stayed on a Friday and Saturday night. Small town but lots of great restaurants. Hotel was very clean and the staff was very friendly. We had stayed in Suite. The bed was comfortable. As far as the noise from the train, the use of the A/C or Heater fan drowned out any noise and this was not an issue. A little strange how you actually got to their parking lot, but once you figure it out not an issue.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BahamaMama86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Pikeville

Property: Holiday Inn Express Pikeville
Address: 476 S Mayo Trail, Pikeville, KY 41502
Phone Number:
Region: United States > Kentucky > Pikeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Pikeville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Pikeville 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Pikeville Hotel. Hotel features include complimentary Express Start breakfast and free local phone calls. Enjoy a unique breakfast experience with our new Smart Start breakfast bar served every morning featuring a selection of juices, cereals, breads/pastries, sausage or bacon, biscuits and gravey, scrambled eggs, cheese omlets, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Pikeville, KY and Stay Smart at the Holiday Inn Express Hotel. The official host hotel for East Kentucky Expo Centre. ... more   less 
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Also Known As:
Holiday Inn Express Pikeville Hotel Pikeville
Holiday Inn Pikeville

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