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Quality Inn Prestonsburg
Ranked #5 of 5 Hotels in Prestonsburg
Kentucky
Level Contributor
386 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“Nice, clean with a great rate....”
Reviewed 1 July 2012

Stayed at this hotel after displayed due to power outages in the area in 100+ degree weather. Front desk clerk, Josh, was very friendly but also appeared to be very impaired. Our rate was 60 plus tax wih would have been 66 bucks. He at first tried to charged me 72 dollars and change and then another rate and then said 66.00 in total. At any rate, bar staff, Steve and Mike were very friendly and the room was clean, comfortable and quiet. No problems except with the intoxicated desk clerk. A suggestion would be that the management here drug test their employees or not let them work the front desk.

  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank KentuckyTravelBug80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Mansfield, Ohio
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 March 2012

The front desk staff was incompetent, bi,ligerent and un[rofessioal since this family owned facilityhad no standardards or training. When we checked inthe reservation was at first lost, then ignored so that we would go elsewhere so the hotel could accomedate more tornado victims thuis overchaging the govt. We were not given the funeral raqte as we were promised. The front desk employee yelled, used threatening actions and used profanity during check in. the rooms were adaquet at best. most rooms have no frige and all have no microwave. The free breakfast was cold and the table was not used even on egg, bacon or gravy. Each person was expected to microwave their food since it was very cold. The ancient microwave smoked when turned. It scared us to use- so we didn't use it for fear of starting a fire. At no time did any of the staff ask about our stay or even say hello. During our stay on the 3rd floor the outdoor walkway ice ove. It was not cleaned off or salted until the front desk was called, and was very unreseptive. Reluctantly the staff did clean it a little.Upon check out the bill that was prepaid was xpected to be paid again. A reciept had to be shone to not pay again, when this was done the front desk employee became vert loud and cursing until we left the building in front other customers.If there had been other hotels available, we would have never checked or stayd, but all the hotels within a hour rande were full due to weather related issues.

Room Tip: Go to another hotel- in Prestonsburg the Comfort Inn is very nice.Or a experience can be found at th...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank joan1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Prestonsburg hotels

Charlottesville, Virginia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 December 2011

I stayed at the Heritage House when passing through Prestonsburg and found it to be a gracious and pleasant place to spend a night.

The property (exterior corridors) is quite large with two, multi-level buildings attached to the lobby/bar/meeting room structure. Check-in was a breeze and the clerk was friendly and knowledgeable.

The room was not what I would call modern or even up-to-date, but it was clean and comfortable. The TV was not a flat screen, but it was large enough and the standard def picture was quite clear. Plenty of channels to choose from and the wireless wifi worked well without a hitch. Firm bed, clean linens and above-average toiletries were all appreciated.

No notice of musty or ill smells. The bathroom was clean and the shower supplied adequate hot water and pressure. The bed was comfy, but the pillows were a tad "puffy" to suit me. The heating unit could have been a little quieter, but did the job. Speaking of noise, though the hotel sits nearby to a fairly busy four-lane road but I heard no road noise (or my neighbors) during my stay.

The bar/restaurant on site made a pretty good burger and had a great standup comedian show (free to hotel guests...not sure if it is always that way or if it was a special holiday deal). Mike in the bar was very hospitable and the manager Rhonda was helpful as well.

There is a free breakfast from 6a to 9a: bacon, eggs (pretty rubbery...skipped them) and sausage gravy, yogurt, milk and cereal. More than enough to get you out the door and on your way. Got to work on the lobby coffee though. The water and concentrate mix is bad enough with OJ...with coffee, yuuck! Cheap brewed coffee would be better.

Still, my only gripes are tiny. It's is not fancy, but it is plenty nice. I would gladly stay at the Heritage again.

  • Stayed December 2011, travelled on business
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Helpful?
3 Thank veggieracer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ky
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 December 2011

I traveled here in October of 2011 on business. Upon entering the site, there is a bar and apparently you can smoke in it because that's what greeted me. The rooms are scary-I felt I needed to fumigate before I unpacked anything. Needless to say, I only stayed a night and won't be staying here again. My advice-find another hotel in the area!

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaPorte, IN
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 October 2011

Rooms were clean. Stayed in a smoking room and of course they always have a funky smell. Carpeting was clean. Beds were nice, but very hard. They man at the front desk was awesome and very friendly. Would stay there again. Need better advertising on the location of the property.

Room Tip: If you don't know its there, you will drive right past it.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kandj-laporte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 July 2011

Mildew and musty beyond belief. Went through an entire can of Fabreze with no improvement. I should have stayed on the road a drove to my death.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buckles2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIO
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 31 October 2010

When this room was booked in advance, we requested a first floor room for various reasons. This was promised. When we went to check in, the lobby and parking lot was full of drunks from karaoke in the adjacent bar. The first floor room became a third floor room. The staff attempted to show us where the elevators were but all lights were cut off in the hallway and it was impossible to see where they were referring to. There were no parking spaces as they were all occupied by the clientele of the bar. This was a poor experience and the staff didn't handle it well at all. We asked for a refund and went up the road to Louisa to stay. The management could afford to train their desk help to a higher level of proficiency.

Stayed September 2010, travelled with family
Helpful?
1 Thank gto64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Prestonsburg

Property: Quality Inn Prestonsburg
Address: 1887 US Highway 23 N, Prestonsburg, KY 41653-8661 (Formerly Heritage House Hotel)
Phone Number:
Region: United States > Kentucky > Prestonsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Prestonsburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Prestonsburg 2.5*
Number of rooms: 80
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Also Known As:
Heritage Hotel Prestonsburg

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