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“Very Disorganized”
Review of Comfort Suites

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Comfort Suites
Ranked #1 of 5 Hotels in Prestonsburg
Reviewed 20 July 2013

Just arrived for a two night stay, checked in after 3 pm room on 3rd floor was not ready, in fact I thought at first nothing was available for awhile. Both ladies just looked at me, we usually do not have a problem at Comfort and travl a lot. Made the RSVP at least a month ago. The lady at the front desk explained they had a full house on Friday night, and as soon as so one came in they got the room. I said, that was know excuse for my room not being ready on time, they should call in extra help, again they just looked at me. Anyway I am here now, let's see how this goes.

Stayed: July 2013, travelled as a couple
1  Thank Dwight R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 23 July 2013

Thank you for taking the time to comment on your recent stay with us.I apologize for any inconvenience you may have had at check in,I reviewed your check in with my front desk staff and also reviewed the tape of your check in and did see there was a room available when you arrived at 3:00. Al tho check in is at 3:00 pm sometimes circumstances do arise from guest requesting late check out's ect. that sometimes all the rooms can not be ready by 3:00 pm.We never have a problem having rooms available for our guest that do arrive at 3:00 pm. Thank you for choosing to stay with us and we hope you will come back again.

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Reviews (81)
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50 - 56 of 81 reviews

Reviewed 7 July 2013

Love staying here. So clean and comfy. We have stayed here many times and it has always been the some wonderful place every time. The breakfast has so much to choose from and taste great. The rooms are so clean and roomy great place to kick back

  • Stayed: July 2013, travelled with family
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Thank roxie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 15 July 2013

Thank you for leaving this review regarding your recent stay with us. We love hearing from our guests. We are glad to hear you enjoyed the room and the breakfast.We hope you choose to stay with us again the next time you're in our area!

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Reviewed 18 June 2013 via mobile

Carolyn the head of housekeeping told me, now that the bathrooms are remodeled the rest of the rooms will now start remodels this summer.
Kudos to Carolyn and the housekeeping staff. The hotel is kept up very well.
Front desk staff make you feel at Home.
I will be back.

  • Stayed: June 2013
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1  Thank Powerplant66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 23 June 2013

Thank you for saying such nice comments about the staff. I will be sure to let them know. Looking forward to your next stay.

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Reviewed 15 June 2013

We stayed 2 nights and thought this was a very nice hotel. Clean, friendly staff, decent breakfast, easy check in. We would definitely stay aqain if we were in the area. We would also recommend Billy Rays restaurant in downtown Prestonburg. Good food and very reasonable.

  • Stayed: June 2013, travelled as a couple
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Thank bonster1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 23 June 2013

Thank you for taking the time to write this review. We do appreciate all comments from our guest and want to continue to improve the comfort of their stays.Come back again soon!.

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Reviewed 26 May 2013

Highly recommend. We stayed 45 days and nights in this wonderful place!!!!!!! Our home was completely destroyed during a house fire and we stayed until we could be relocated. I can't say enough about how wonderful the staff was to us during our time of despair. At the time our baby was only 9 weeks old and the cleaning staff became somewhat of family to us. They went out of their way to make our stay homey. God bless all these wonderful people.

Room Tip: For great pool access stay on bottom floor.
See more room tips
  • Stayed: June 2012, travelled with family
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Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 23 June 2013

Thank You! What wonderful comments about our staff. Each one of them enjoy making your stay feel like home. I appreciate you taking the time to write this review hope your next stay will be under better circumstances. Thank you again.

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Reviewed 22 April 2013

Very clean, beds could have been newer but were comfortable. Easy in/out, quiet location.Very friendly staff. Decent breakfast, good coffee. If we return to this area we will definitely stay here again.

  • Stayed: April 2013, travelled as a couple
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Thank RKBOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 2 May 2013

Thank you so much I am very glad you enjoyed your stay here at the Comfort Suites, I have shared your comments with our staff,we try very hard to make all of our guest feel at home. We look forward to seeing you again in the future.

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Reviewed 13 April 2013

This is a great hotel. Clean, comfortable and an amazing staff. One of the best family friendly places to stay. I always love a place with a pool and theirs rates high. I have stayed here 15 or more times over the last few years and always feel like I am home here. On occassion we have arrived super late and tired...the staff is always willing to grab us a yogurt or cereal on the way to our room.

  • Stayed: October 2012, travelled with family
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Thank travelinwiththebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PansyS126, General Manager at Comfort Suites, responded to this reviewResponded 24 April 2013

We are delighted that you had a wonderful time with us in Prestonsburg! Our friendly staff, breakfast options, indoor pool, are some of many things that our guest love.

We appreciate your feedback. It serves as motivation for our team. It would be our pleasure to serve you in the future.

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Additional Information about Comfort Suites

Address: 51 Hal Rogers Blvd., Prestonsburg, KY 41653-2117
Phone Number:
Region: United States > Kentucky > Prestonsburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Prestonsburg
Price Range: £64 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Prestonsburg
Comfort Suites Prestonsburg
Prestonsburg Comfort Suites

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