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“What happened to Best Western?” 3 of 5 bubbles
Review of BEST WESTERN Richmond Hotel

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BEST WESTERN Richmond Hotel
Ranked #2 of 13 Hotels in Richmond
Franklin, United States
1 review
“What happened to Best Western?”
3 of 5 bubbles Reviewed 17 November 2013

They used to be considered an upper-middle class hotel, but the last few times I've stayed there, it has been a bit of a letdown. Now, I'd rather stay in a Drury/Choice Hotel, simply because they either have newer facilities or their facilities are in better states of repair. This particular room had trimwork falling apart, plaster repairs in the bathroom were either unfinished or had been painted in a color inconsistent with the base color of the wall. In other words, the plaster was white, and the wall color was a light green. In this location's defense, there were renovations underway, but not in any of the guest rooms that I saw. For instance, the area around the indoor pool had construction materials stacked, and some of the walls were unfinished. All in all, I was disappointed in what used to be considered an "up-scale" motel for my family. But since my son could be attending the college here, I may end up staying here again.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank you very much for your nice comments concerning your stay here in Richmond, KY. We do appreciate your business and hope you will come again soon. Thanks....Karen E. Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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339 reviews from our community

Traveller rating
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    48
    27
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

My husband and I have stayed at this hotel several times - in fact, we plan our trip so that this is on our route at the right time of day. The staff are consistently great, the rooms are clean and welcoming, and the breakfast is the best we've had anywhere we've stayed.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank you so much for your nice comments concerning your stay with us in Richmond, KY. We are very glad you enjoyed your stay and hope to see you again soon, if there is anything we can do to help you for any future stay please let us know. Thanks again...Karen E., Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Ontario
Level Contributor
291 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 bubbles Reviewed 9 November 2013

On Nov 3, 2013 my partner and I stayed at the Best Western. The location is great just off the freeway and checkin was fast and efficient. However the rest went downhill. The room is basic and needs upgrading. Some of the problems we had. The toilet ran all night long until I turned off the water. They did offer me a different room, but we were settled in and did not feel like moving. The shower curtain rod fell off the wall. I found a hair in the bed which makes me wonder if the sheets were changed. And the coffee table still had stains from a previous guest. Breakfast was a little different in that they had you have one serve you. I guess you did not want to take to much. They had a bacon and egg, but the egg was a square tasteless thing. The coffee was very good. I can not recommend this hotel to my family and friends.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank goldenboy1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank you for your response concerning your stay with us in Richmond, we do apologize that you were not satisfied with your stay and are taking your comments very seriously. We strive to satisfy all our customers but sometimes do fall short, please accept our apology. We are in the beginning stages of a major renovation and hopefully, will be a much better property in the near future if you would give us a second chance to make a better first impression...again, thanks for your comments..Karen E....Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Indiana, United States
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

We were headed to Gatlinburg and I wanted to leave after work to split the travel time over 2 days. This Best Western was halfway so we stayed. You could tell the place needed an upgrade but the staff more than made up for the lack in modern furnishings. the staff was very friendly and generally made you feel at home. Even if you aren't hungry you must visit the breakfast bar and see the automatic pancake maker. The pool area was great even though we were too tired to use it. If we are ever to travel this way again, we will try to stay again. Keep it up.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 14 October 2013

Motel was clean and staff was professional. Nice hot breakfast bar. First time visiting this location but will return,good value for your money and easy on /off access to interstate 75. Nice pool and fitness room.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kitchener
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

easy hotel to get to.right off the highway.staff are excellent.room was huge .great bed lots of pillows. newer high definition tv.breakfast is great.served buffet style by one of the employees.bacon eggs biscuits gravy.fruit cups.fresh pancakes made by an automatic machine.one of the best hotel breakfasts I,ve had. area is close to a great deal of shppoing.all major stores seem to be close.walmart meiers,big lots,ollies.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank WILLIAM C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank you...please come again...Karen E....Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, Usa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

we stopped at another Best Western farther north because of the internet rate and they were booked because of a concert nearby. The clerk suggested the Holiday Plaza Best Western and so we researched it as we drove down to it. We found that it was a bit more then the internet quote....I asked the desk person....I don't remember her name....if we could get a room for the price of the other place and she said she could meet the price...the room was spacious and we spent time in the hot tub and pool...they were clean and there wasn't a heavy chemical smell. The only thing was lack of a blanket but i didn't ask for one either. Our room was dusty....needing decor but relatively clean. Breakfast was very good...hot and fresh...not self serve..except for the pancakes.
we will definitely stay here again.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, 20 November 2013
Thank your for your comments regarding your stay with us in Richmond, KY...we appreciate your business and hope to see you soon...Karen E....Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Richmond Hotel

Property: BEST WESTERN Richmond Hotel
Address: 100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
Phone Number:
Region: United States > Kentucky > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 
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