I stayed here for two nights... came in around 4 pm during the third day and asked if I could check out for only two. They told me no, which was fine... I understood the policy. So, we (I went with co-workers for business) left and told them we were going into Louisville and may or may not be back for the night but would like to for sure check out tomorrow and NOT pay for a fourth day. They said it would be fine and that they could just email our bills.
Well we ended up NOT staying the night and when I called for my bill they CHARGED me for the FOURTH day which we had specifically asked them not to do. I guess them saying that they would email our bill was a way to stick it to us. Anyways.... they ended up NOT charging my co-workers but charged me. We all left in the same rent car and everything. I will NEVER stay in a Holiday Inn again after what I have experienced. The manager will NOT call me back after I have called twice to talk to the staff. I called Holiday Inn customer relations and even they did not follow through on their promises. DO NOT STAY THERE.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Shelbyville
- Holiday Inn Shelbyville
- Shelbyville Holiday Inn