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“Very Nice Hotel, No Issues, Couteous Employees” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Shelbyville

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Holiday Inn Express Hotel & Suites Shelbyville
Ranked #3 of 5 Hotels in Shelbyville
Fayetteville, North Carolina
Level Contributor
327 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Very Nice Hotel, No Issues, Couteous Employees”
4 of 5 bubbles Reviewed 22 June 2014 via mobile

The Holiday Inn Express was clean and the employees were very nice and helpful. The rooms were well appointed and it is convientently located just off the interstate. I would definately stay here again if I am in the area.

Stayed June 2014, travelled solo
Helpful?
Thank Patrick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxsSV, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 23 June 2014
Thank you for leaving us a review and complimenting the staff. Our goal is complete customer satisfaction and knowing you had a good overall experience means we have succeeded in reaching our goals. If you’re ever travelling through our area again, we welcome you to stay in our hotel.
Thank you, from the staff at The Holiday Inn Express and Suites of Shelbyville KY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
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    19
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    9
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Wheaton, Illinois, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 June 2014

On our road trip to the Southeast from Chicago, we made stops at this facility going down and returning (we were that satisfied the first time). We were most impressed with Bethany at the front desk, but the rooms were spacious and clean and there is good walking possibilities nearby. Our only complaint was that the wifi connection was complicated and the signal strong in our 3rd floor room.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PaulE636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxsSV, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 23 June 2014
We appreciate you taking time to leave us a review. It is our pleasure to ensure you have a great stay at our hotel. Thank you for acknowledging the great job Bethany has done. We strive to make each guest feel welcome and comfortable. We look forward to welcoming you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

We stayed one night here in Shelbyville, but it was very nice. The front desk was helpful. Room was clean and smelled good. Air conditioning worked well. It comes with free toiletries, a microwave, small fridge, good lighting. We didn't partake of the free breakfast. Over all it was a good experience

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JeanPMcHatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxsSV, Director of Sales at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 18 June 2014
Thank you for leaving us a review and complimenting the staff. Our goal is complete customer satisfaction and knowing you had a good overall experience means we have succeeded in reaching our goals. If you’re ever travelling through our area again, we welcome you to stay in our hotel.
Thank you, from the staff at The Holiday Inn Express and Suites of Shelbyville KY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fergus Falls, Minnesota
Level Contributor
79 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

Bethany (hope I got that right) at the front desk earned this hotel an extra star by going to bat for me on a rate dispute, thanks Bethany. In addition to that this was really a very nice property. The sleep quality of the beds and the quality of the bedding (very soft sheets) was outstanding. Room and entire property were clean and the breakfast area had high ceilings with lots of windows/natural light, which makes for a good way to start the new day. I will make a point of staying here again if passing through the Louisville area.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank waddayouthink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Augusta, GA
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 5 May 2014

Glad I didn't read these reviews before booking this hotel. We stayed in a double, queen bed room for 4 nights. I found the room clean but did find a dead unidentifiable bug in the bathroom one morning. The staff was very helpful, pleasant and efficient. I was able to access Wi-Fi and the front desk supplied me with an 800# if I had any problems. I did not hear any noise at night. Lighting in the room is very poor. The breakfast included, eggs, bacon, sausage, bagels, sweet rolls, juices, fruit, cereals. The Columbian coffee was especially good. Nice lobby with fireplace. (Note: housekeeping should vacuum BEHIND the mattress and boxsprings. Lots of dust and other "things" hiding there.)

Room Tip: Room was on first floor which was very convenient.
See more room tips
  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelerfromthesouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 6 May 2014
Thank you for leaving us a review. We are pleased to know how helpful,pleasant and efficient our staff was. We appreciate you sharing about the poor lighting and dust and will pass this along to the correct department for review. We take our reviews seriously and use them to better serve our guest. We hope if your ever in our area, you will give us the pleasure of hosting your stay.

Thank you,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
De Soto, Kansas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 23 April 2014 via mobile

We had been on the road for hrs. I called this location and asked if they had a room available. When I was told yes, I asked about the coupon in the paper magazine. I was told they could not honor the coupon and the room was $100.00 a night. I asked about if they gave AARP discounts. Yes, the cost would be $90.00. (Coupon was for $59.99 for 1-2 people) I could understand if they had no rooms, but they did. The only reason I can think of WHY they would not HONOR their coupon. The room must of been in a closet with a rollaway bed or an old full size bed.
Very very DISAPPOINTED IN THE FACT THEY WOULD NOT HONOR THEIR COUPON.

Stayed April 2014
Helpful?
Thank Gigi1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIxsSV, Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 6 May 2014
Thank you for leaving us a response. We apologize for not being able to accept your coupon. There are times we have special events or black-out dates when we must honor the preset room and availability conditions. The coupons have the following "Restrictions may apply" disclaimer:

**Rates subject to availability with coupon at check-in. Not valid with other discounts, during holidays or special events.**

We apologize for the inconvenience this may have caused.

Sincerely

-Hotel Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Shelbyville hotels

Milwaukee, WI
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

I stayed for one night on a recent business trip. The hotel lobby was nice and the desk staff very helpful. My room was clean and well maintained. Breakfast was typical of a hotel, nothing too fancy, but not bad either. The hotel seems to have a good amount of trucker traffic and my room faced the lost that the trucks park in, so I was woken up a few times by air-brakes and truck engines. Also the WIFI was non-existent on the 3rd floor. I could pick up the main hotel feed and one labeled 2nd floor, but both were so weak, that they signal kept dropping and the connection speed was so slow it was useless for anything. I ended up working in the hotel lobby the next morning while eating breakfast.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank IrishBrewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Shelbyville, responded to this review, 6 April 2014
Dear IrishBrewer,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the outside noise and internet connection. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Shelbyville

Property: Holiday Inn Express Hotel & Suites Shelbyville
Address: 110 Clubhouse Drive, Shelbyville, KY 40065
Phone Number:
Region: United States > Kentucky > Shelbyville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Shelbyville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Shelbyville 2.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, Expedia, IHG and Hotels.com so you can book your Holiday Inn Express Hotel & Suites Shelbyville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Shelbyville
Holiday Inn Shelbyville
Shelbyville Holiday Inn

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