We were in town for an event with a large group, and at first we thought we were going to get a real dud of a hotel--check-in did not go smoothly for many in our group. The front desk staff seemed overwhelmed with our group, another group, a class reunion and a couple wedding parties. Several people had to wait for a couple hours before their rooms were finally ready around 5 pm.
That said, the staff was gracious, accommodating, engaging and truly hospitable. They didn't just tolerate our group (which took over the patio and sprawled out onto the lawn over the weekend), they welcomed us. That was really a stand-out in the minds of our travelling party, as other hotels in numerous other states have not been as hospitable.
The facility was excellent. We had a king-size room at the end of a hallway by stairs (there is no elevator, so be aware). The room was nicely furnished, spacious, with a new bed and good sheets. Smoking is still allowed in hotels in Kentucky, which was a bit of a surprise to us, but we didn't have any trouble with the smell seeping into our room.
The owners were friendly, engaging and professional. We appreciated getting to know them!
The breakfast area was undergoing some renovation when we were there, so we didn't use it, and the pool was closed, so can't comment on that, either. For a weekend stay, this property is just right.
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- Also Known As:
- Best Western Shelbyville
- Shelbyville Best Western