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“Ran by drill sergeants.......... my kids couldn't even breathe right”

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Comfort Inn Sheperdsville - Louisville South
Ranked #6 of 8 Hotels in Shepherdsville
Campbellsville, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Ran by drill sergeants.......... my kids couldn't even breathe right”
Reviewed 31 August 2011

If you are going to run a waterpark for kids then act like it....... This hotel isn't suppose to be set up like regular hotels where everybody has to be quiet... You have a waterpark in it. So after my family pretty much rent the entire 2nd floor and spend lots and lots of money we get complaints after complaints and we actually had pretty calm kids considering every room up there had kids. Then when we plan to spend all day in waterpark we have a dang drill sergeant running the show. They have a big sign saying No Lifeguards on duty Swim at your OWN RISK.... good lord let us swim at our own risk!!!! The kids got to where they felt like they couldn't breathe right according to their rules and regulations!!!! Well since they were so rude there we took the kids to the rooms and was going to have cake for my little girl and then everyone was going to leave.. Then the wonderful (being sacrcastic) Manager came up and told us we are breaking the law by having more than 4 people in a room........are you kidding me????? We were told to leave immediately or the cops will be called. I bet the bullitt county cops want to arrest you instead because apparently you are the reason they get called so much.. We will never step foot in that place again and you just lost about 30 plus customers for your gunhole rules and regulations!!!!! before we left she had already called cops on another man.. so outside our room was 3 cop cars with one man in handcuffs and the manager out there running it.... so pathetic!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank blsvlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 9 September 2011
We apologize that your stay was not satisfactory, but in a sense of fairness, we do feel it necessary to correct and explain a few statements in this letter which are pertinent and are important omissions from your statement.

Federal, State and Local fire codes dictate the amount of guests allowed in a hotel sleeping room. These rules, which by law are non-negotiable, exist for the safety of all guests. Your party had a total of 19 guests is two (2) connecting sleeping rooms. This is why we stated that you had too many persons occupying rooms that were coded for 4 individuals each. We apologize that you are unhappy, but will continue to protect those who follow regulations and set proper standards of behavior.
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116 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Dayton, Ohio
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2011

We have gone on several mini trips this year and stayed at 5 different hotels. This was absolutely the nicest and best one of all. The staff was nice. But most importantly the rooms were gorgeous and had everything we needed for one night. Comfortable beds & very quiet. Although we didn't use because of time we wished we had stayed longer so we could take advantage of the water park and the mini cafe. We will be back so that we can!

Room Tip: Rooms were beautiful. Refrigerators & microwaves and TV with lots of channels.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bckyhrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brownsburg, Indiana
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2011

I stayed at the Comfort Inn/Pirates Bay for 27 nights while I was on business working with the Bullitt County Kentucky Chamber of Commerce. Staying this long, allows you to really get to know the staff and management. It was extremely pleasing to me, that they treated me with the same professionalism and kindness on my 27th day, as they did on my first. In fact, the longer I stayed, the better they treated me! And they treated me like a King on the very first day! This is a safe and comfortable place to stay for business travelers, as well as families with children. You will get a great return on your money if you chose to stay at the Comfort Inn/Pirates Bay in Shepherdsville, Kentucky.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank solutions1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 19 August 2011
We would like to thank you for your kind comments regarding your stay at Comfort Inn & Pirates Bay Waterpark, and especially for the positive comments towards members of our staff. We are so pleased that you enjoyed your stay, and would like to personally thank you for taking the time to review us. Providing corporate business travelers a great place to stay, long or short term, is as much a goal as ensuring family fun in the water park.

As consumers, we are quick to point out negatives, but rarely take the time to thank those who provide great service and go the extra mile. Reading such comments makes us happy. They reward our staff for a job well done. Comments from guests tell us what we are doing right, and what we are doing wrong. We utilize these for training, and positives are always welcome.

We sincerely hope that you will utilize our facilities again if you are ever in the Shepherdsville/Louisville area.
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Louisville, Kentucky
Level 6 Contributor
256 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 3 August 2011

DO NOT STAY HERE!!! Poop in pool for over 2 hours after we reported it to staff. Dirty diaper in pool area for 2 days. Only hotel entrance to water park is through a BAR. Waterpark so crowded with locals that we couldn't use it for first several hours. Bathtubs have NO non-slip surface---our little boy fell in tub and was injured. Overall VERY negative experience. Even if we were offered a free stay, we would NEVER stay here again.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank momof3bluegrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 19 August 2011
We are very sorry that you are unhappy with your stay. However, there must have been some confusion. Pirates Bay Water Park abides by health and safety laws strictly mandated on a local and State level. Therefore, routine water checks take place, and strict codes are upheld and adhered to. Chemical water tests are mandatorily run every two hours, and it is required that everyone clear the pool. If you read other reviews, this action (testing water and taking action to maintain its cleanliness) is often refereed to by former guests. Staff in the park, of which there are always at least 2-4 on the weekends, are attentive to these problems. Had there been feces in the water, someone; either staff, or one of the huge crowd you spoke of, would have done something to ensure its removal. This was never reported, nor was the filthy diaper.

The entrance area is not actually a bar, it is a family oriented Café that serves many kinds of candy, foods and soft drinks. However, the café does serve beer as its only alcoholic beverage.

We certainly apologize if your child was injured during his visit with us. It was our understanding that the child was okay since no report was necessary. We are fully insured and accident reports are the law and NEVER ignored. When accidents occur, staff will turn over the information to our insurance and their investigators will handle from there. It is not an imposition. This is what we pay insurance for.

Please contact us by phone or email if you would like to discuss this in further detail.
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Travellers are raving about these Shepherdsville hotels

Paducah, Kentucky
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2011

I stayed at this hotel with 4 kids under 13 and 2 adults. we had 2 rooms and both rooms were great. The hotel rooms were clean and well taken care of. I had no trouble checking-in and all the people working the front desk were always helpful. The front desk was always staffed. The breakfast was good and there were several things to choose from each day. The water park is perfect for 10.00 per person, worth the money. The kids I had with me, loved it. The chemicals did bother my eyes and I was not in the water much. They check the chemical level on a regular basis and sometimes make everyone get out of the pool while they add more chemicals. It was a good experience. I would stay at this hotel even if I was not going to water park. Nice exit, has cracker barrel next door and mcdonalds. 10 minutes away is nice area with several nice places to eat and shop.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ltlpn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 June 2011

Stay Away if you want safety and service! My nephew was going to have his birthday party at the water park.13 kids and two adults.( Two Kids with autism and two -w- adhd). Talked with OWNER to let two more adults in, not to swim but to help supervise. Got there 20 minutes early on a Saturday. One child was kneeling in a booth peering thru the window at the swimming area. As he tried to leave the booth the table toppled over and they both crashed to the floor. As he lay in the floor screaming and graspin his knee. NOT ONE SINGLE staff member offered any help what-so ever. (and there wre two standing just 10 feet away) They just acted like nothing happend. 10 minutes later tha 'pathetic excuse" for a manager informed us that no extra people were getting and she was not going to call ANYBODY, she made the rules! Also the host was off that day ( A Saturday,their busiest day of the week) and she wasn't going to call him either! She made no effort to rectify the situation at all only to incite a shouting match with the customer, with her (the manager) being the loudest!!. After giving the customer his deposit back, the group left with the birthday boy and his friends crying. THEN the manager made a phone call, to the Bullitt Co. Police and had the nerve to file a harassment charge against the the party This is the kind of service you get for $250.00 in Bullitt Co. Service? HA!! Safety?? HAHA!! We will NEVER, EVER visit this establishment. again. You would be wise to do the same. Just read all the other comments about this place

Room Tip: Some other place
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  • Stayed June 2011, travelled with friends
    • Value
    • Service
Helpful?
2 Thank sorrywewent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 26 July 2011
There is never an excuse for any employee to be rude with a guest or show disregard for another person’s feelings, but with that said, it is also important to note that there is a distinct difference between blatant rudeness and realistic attempts to give rules and policy to a person who does not only not want to be told what to do, but also wants to set their own rules and policies that will only benefit themselves.

Comfort Inn & Pirates Bay Water park, by State and local law, must follow the rules and regulations of not only the hospitality industry, but in our case, the safety, occupancy, and behavior rules set in place by the Dept. of Transportation regarding Amusement Parks.

In this matter, the Guest had spoken prior to arrival with the Company Operations Director whom had informed them that it was perfectly acceptable for their disabled Guests to have a “couple” (2) accompanied non-paying “chaperone’s” as long as they did not enter the water. A guest, who enters the water, by insurance regulation, MUST be a paying customer or they are not considered a valid part of our insurance coverage. In the event of injury, the hotel would have no protection in legal matters, so it is therefore required by insurers that the swimming customers be classified as “paying”.

In the case here, this was clearly stated to the guest prior to arrival, and mutually understood.
On arrival, the guest did not have an additional “couple’ of chaperones, but demanded that numerous persons be allowed in without paying. The guest clearly misunderstood the need for payment (beyond their initial deposit), and when asked to do so became very agitated, loud and verbally abusive.

The guest letter, although appearing to show additional violations to other guests, is in reality not the actions of the so called “pathetic excuse for a manger” but rather the exaggerated, over-the-top, stories of a guest, extremely angry over the fact that they themselves were not allowed to manage Comfort Inn & Pirates Bay. The guest is honest in their comment involving law enforcement involvement. Yes, the police were contacted, and they will always be contacted in cases where our staff and Management cannot contain the actions of those who wish to act inappropriately.

Pirates Bay is visited by hundreds of guests each week. We strive for 100% guest satisfaction and will never intentionally disrespect a guest. But on the same token, Pirates Bay will not allow visitors to rewrite regulations or subjugate safety concerns. This will not happen. Even at the risk of reviews such as this. By the nature of required strict safety and Occupancy rules, the park is ripe for guest concerns. We are sorry that events such as this happen, but we stand by our successful record of happy customers, excellent health and safety scores, and repeated excellent inspection scores.

Finally, it is important to note that no money was taken from this guest. They were given a full refund.
Sincerely,

Operations Director
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Noblesville, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2011

I was concerned after hearing from family that this was not a good hotel to stay at. I was going for the water park and it also had bad reviews. NONE of the bad comments were found true. Our rooms could not have been any cleaner. The staff was always friendly and after spending 3 nights we felt like family when we departed. The kids as well as the adults enjoyed the water park. It was the correct amount of attractions for the age group that I had traveling with me (10 years and younger). I did not find that there was a strong chlorine smell. Staff members interacted with kids at water park and there were a lot of happy faces. Don't listen to remarks on line. Give it a try. I am positive you will have a wonderful experience like ours. Also like that they had a computer for guests to use. How convenient!

Room Tip: I told them what I wanted and that is what I got!
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  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kmorrisonbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Sheperdsville - Louisville South

Property: Comfort Inn Sheperdsville - Louisville South
Address: 191 Brenton Way, Shepherdsville, KY 40165-9226
Phone Number:
Region: United States > Kentucky > Shepherdsville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Shepherdsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Sheperdsville - Louisville South 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Whether you’re traveling for business or vacationing with Family, our hotel is here to provide comfort, convenience, location and affordability. Located at Shepherdsville/Brooks,KY we are minutes from Louisville International Airport (SDF), directly off I-65 at Exit #121 (Brooks Rd). Louisville is three short miles away.Our corporate guests can stay in one of our 79 beautifully appointed 100% non-smoking rooms offering free high speed internet, free full hot breakfast, refrigerators, microwaves, coffee makers, work station desks, expanded cable and of course our firm guarantee of GREAT service. We also offer the conveniences of a business center, guest laundry and guest market shop. The Comfort Inn provides ample free parking, with easy access to the interstate. The best tourism attractions, and important business sites are only a short drive away. Churchill Downs, the KY Fair/Expo Center, Freedom Hall, Bluegrass Boardwalk Amusement Park, Yum Center, Louisville Downtown and the University of Louisville are a short drive down I-65 North. The UPS Air Hub, Ford Motor Company, GE, GFS, Zappos Fulfillment Center and many more important commercial locations are near the hotel. At “Comfort Inn Louisville South” every day is a promise of guest satisfaction, great value and quality accommodations Pet friendly rooms are available. Additional fees may apply. ... more   less 
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Also Known As:
Comfort Inn Pirate`s Bay Indoor Water Park Hotel Shepherdsville

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