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“Can't wait to come back.”

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Comfort Inn Sheperdsville - Louisville South
Ranked #6 of 9 Hotels in Shepherdsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Can't wait to come back.”
Reviewed 18 September 2011

I stayed here for 3 nights with a co-worker, and we had a great time. We are in our late 20's and played in the water park like 8 yr olds on Christmas morning. The waterpark was clean, rooms were nice, and breakfast was good. Staff was extremely friendly and professional. Thanks for the great stay!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lrjetdriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2011

The staff was excellent, our boys (6&3) really enjoyed the water park. I would recomend this to everyone.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BigBill1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newburgh
1 review
Reviewed 7 September 2011

We took our 8 year old twin grandsons while their parents partied in Louisville. First, you should know that these people went above and beyond to provide a pleasant environment for us. The rooms were spotless, the aminities were perfect.

The swim park was more than I dreamed it would be. Newly freshened up and bright and shiney. Plenty of fun things to do in the water park. Plenty of supervision also. It is more than the picture on the website. My grandkids were the last out of the pool at night and first in at 9 in the morning. Their word was "BLAST" to describe the time they had.

The staff were so friendly and helpful. I think we thought of them as family. Cracker Barrel and McDonalds is right next door. We never moved our car while there. It was a great treat for all of us.

Room Tip: Our room was just right...clean, well furnished, plenty of towels
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  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angel F, General Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 14 September 2012
Thank you for the positive comments. We are pleased that your grandchildren had a BLAST, that their parents had some fun time and that you enjoyed your time with us during this special visit. It is always our goal to have our customers experience a great stay and to take away great memories. We hope you have the opportunity to return for a visit soon.
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Campbellsville, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2011

If you are going to run a waterpark for kids then act like it....... This hotel isn't suppose to be set up like regular hotels where everybody has to be quiet... You have a waterpark in it. So after my family pretty much rent the entire 2nd floor and spend lots and lots of money we get complaints after complaints and we actually had pretty calm kids considering every room up there had kids. Then when we plan to spend all day in waterpark we have a dang drill sergeant running the show. They have a big sign saying No Lifeguards on duty Swim at your OWN RISK.... good lord let us swim at our own risk!!!! The kids got to where they felt like they couldn't breathe right according to their rules and regulations!!!! Well since they were so rude there we took the kids to the rooms and was going to have cake for my little girl and then everyone was going to leave.. Then the wonderful (being sacrcastic) Manager came up and told us we are breaking the law by having more than 4 people in a room........are you kidding me????? We were told to leave immediately or the cops will be called. I bet the bullitt county cops want to arrest you instead because apparently you are the reason they get called so much.. We will never step foot in that place again and you just lost about 30 plus customers for your gunhole rules and regulations!!!!! before we left she had already called cops on another man.. so outside our room was 3 cop cars with one man in handcuffs and the manager out there running it.... so pathetic!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank blsvlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 9 September 2011
We apologize that your stay was not satisfactory, but in a sense of fairness, we do feel it necessary to correct and explain a few statements in this letter which are pertinent and are important omissions from your statement.

Federal, State and Local fire codes dictate the amount of guests allowed in a hotel sleeping room. These rules, which by law are non-negotiable, exist for the safety of all guests. Your party had a total of 19 guests is two (2) connecting sleeping rooms. This is why we stated that you had too many persons occupying rooms that were coded for 4 individuals each. We apologize that you are unhappy, but will continue to protect those who follow regulations and set proper standards of behavior.
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Travellers are raving about these Shepherdsville hotels

Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2011

We have gone on several mini trips this year and stayed at 5 different hotels. This was absolutely the nicest and best one of all. The staff was nice. But most importantly the rooms were gorgeous and had everything we needed for one night. Comfortable beds & very quiet. Although we didn't use because of time we wished we had stayed longer so we could take advantage of the water park and the mini cafe. We will be back so that we can!

Room Tip: Rooms were beautiful. Refrigerators & microwaves and TV with lots of channels.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bckyhrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brownsburg, Indiana
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2011

I stayed at the Comfort Inn/Pirates Bay for 27 nights while I was on business working with the Bullitt County Kentucky Chamber of Commerce. Staying this long, allows you to really get to know the staff and management. It was extremely pleasing to me, that they treated me with the same professionalism and kindness on my 27th day, as they did on my first. In fact, the longer I stayed, the better they treated me! And they treated me like a King on the very first day! This is a safe and comfortable place to stay for business travelers, as well as families with children. You will get a great return on your money if you chose to stay at the Comfort Inn/Pirates Bay in Shepherdsville, Kentucky.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank solutions1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 19 August 2011
We would like to thank you for your kind comments regarding your stay at Comfort Inn & Pirates Bay Waterpark, and especially for the positive comments towards members of our staff. We are so pleased that you enjoyed your stay, and would like to personally thank you for taking the time to review us. Providing corporate business travelers a great place to stay, long or short term, is as much a goal as ensuring family fun in the water park.

As consumers, we are quick to point out negatives, but rarely take the time to thank those who provide great service and go the extra mile. Reading such comments makes us happy. They reward our staff for a job well done. Comments from guests tell us what we are doing right, and what we are doing wrong. We utilize these for training, and positives are always welcome.

We sincerely hope that you will utilize our facilities again if you are ever in the Shepherdsville/Louisville area.
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Louisville, Kentucky
Level Contributor
253 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 3 August 2011

DO NOT STAY HERE!!! Poop in pool for over 2 hours after we reported it to staff. Dirty diaper in pool area for 2 days. Only hotel entrance to water park is through a BAR. Waterpark so crowded with locals that we couldn't use it for first several hours. Bathtubs have NO non-slip surface---our little boy fell in tub and was injured. Overall VERY negative experience. Even if we were offered a free stay, we would NEVER stay here again.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank momof3bluegrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
piratesbayky, Guest Relations Manager at Comfort Inn Sheperdsville - Louisville South, responded to this review, 19 August 2011
We are very sorry that you are unhappy with your stay. However, there must have been some confusion. Pirates Bay Water Park abides by health and safety laws strictly mandated on a local and State level. Therefore, routine water checks take place, and strict codes are upheld and adhered to. Chemical water tests are mandatorily run every two hours, and it is required that everyone clear the pool. If you read other reviews, this action (testing water and taking action to maintain its cleanliness) is often refereed to by former guests. Staff in the park, of which there are always at least 2-4 on the weekends, are attentive to these problems. Had there been feces in the water, someone; either staff, or one of the huge crowd you spoke of, would have done something to ensure its removal. This was never reported, nor was the filthy diaper.

The entrance area is not actually a bar, it is a family oriented Café that serves many kinds of candy, foods and soft drinks. However, the café does serve beer as its only alcoholic beverage.

We certainly apologize if your child was injured during his visit with us. It was our understanding that the child was okay since no report was necessary. We are fully insured and accident reports are the law and NEVER ignored. When accidents occur, staff will turn over the information to our insurance and their investigators will handle from there. It is not an imposition. This is what we pay insurance for.

Please contact us by phone or email if you would like to discuss this in further detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Sheperdsville - Louisville South

Property: Comfort Inn Sheperdsville - Louisville South
Address: 191 Brenton Way, Shepherdsville, KY 40165-9226
Phone Number:
Region: United States > Kentucky > Shepherdsville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Shepherdsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Sheperdsville - Louisville South 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Whether you’re traveling for business or vacationing with Family, our hotel is here to provide comfort, convenience, location and affordability. Located at Shepherdsville/Brooks,KY we are minutes from Louisville International Airport (SDF), directly off I-65 at Exit #121 (Brooks Rd). Louisville is three short miles away.Our corporate guests can stay in one of our 79 beautifully appointed 100% non-smoking rooms offering free high speed internet, free full hot breakfast, refrigerators, microwaves, coffee makers, work station desks, expanded cable and of course our firm guarantee of GREAT service. We also offer the conveniences of a business center, guest laundry and guest market shop. The Comfort Inn provides ample free parking, with easy access to the interstate. The best tourism attractions, and important business sites are only a short drive away. Churchill Downs, the KY Fair/Expo Center, Freedom Hall, Bluegrass Boardwalk Amusement Park, Yum Center, Louisville Downtown and the University of Louisville are a short drive down I-65 North. The UPS Air Hub, Ford Motor Company, GE, GFS, Zappos Fulfillment Center and many more important commercial locations are near the hotel. At “Comfort Inn Louisville South” every day is a promise of guest satisfaction, great value and quality accommodations Pet friendly rooms are available. Additional fees may apply. ... more   less 
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Also Known As:
Comfort Inn Pirate`s Bay Indoor Water Park Hotel Shepherdsville

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