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“TOO PRICEY TOO IFFY”

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Country Inn & Suites By Carlson, Louisville South
Ranked #4 of 9 Hotels in Shepherdsville
Rochester Hills, Michigan
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“TOO PRICEY TOO IFFY”
Reviewed 28 January 2014

Only poor Country Inn we have visited. Very tired condition. Room door locks inoperative, chips in bathtub, need of painting, torn wallpaper, breakfast so so. Scratch it as a location to stay. Location very good but some money needs to be put into refurbishing. Not well occupied which may have led to poor breakfast. Staff was polite.

Room Tip: Try a competitor.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zemkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Louisville South, responded to this review, 1 February 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
    119
    77
    45
    28
    36
See reviews for
139
68
14
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Waldo, Ohio, United States
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 December 2013

I am a travel agent and was traveling with my family. We booked a stay here as it was the only location big enough for our family size with a room available.
It was clean, the guy checking us in was slow but very nice. He got us fresh baked cookies and gave us some goody bags filled with bottled water and bags of chips (my kids loved this)

The room was cold so we had to turn up the heat and it smelled very smokey but we stepped out for dinner and came back it was warm and the smell was gone.
It was very clean. We asked for extra towels and they brought them to us right away.

Negative was pull out sofa bed- the mattress was so thin and you were sleeping on the box springs and it hurt my son in law and daughters back.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Apex, North Carolina
Level Contributor
191 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 30 December 2013

First let me say this was a suitable place to stay and I will probably return when visiting the area in the future because we like to stay at CI&S under their point system. The front desk was very nice and welcoming. A new girl was being trained and both her and her trainer made us feel welcome. We were recognized as Club Carlson members and provided a bag each with Gatorade, chocolates, and chips. The room was clean and comfortable. Some items that could use improvement were that the breakfast was not laid out very well and the flow was awkward. The waffle maker was in the middle of everything and like items were not near each other. Folks did not know where to get on line and were items were. The second floor had wallpaper falling off by the window and the wall was stained with something purple. The hotel is showing age with scuffed doorframes and missing ceiling pieces over the hot tub. The pool was ice cold so we did not use it but the hot tub was great. The bathroom towels have probably been used one too many times and are not as soft & fluffy as the other CI&S we stay in. One major issue was that there as no lighting coming off the road and into the parking lot for us to be able to see the entry way clearly. This made us women traveling together a little nervous. One last word of caution - this hotel is not as close to Louisville as one would think so if you need to be really close map it out first.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ggthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 November 2013 via mobile

Stayed here for two nights on a business trip. Nice clean hotel. Very friendly front desk worker. At night the interstate noise sounded like a constant jack hammer. Very annoying kept me awake the first night, so bought ear plugs for the second .

Stayed November 2013, travelled on business
Helpful?
Thank kentucky_travelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mishawaka, Indiana
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 November 2013

I'm a big fan of Country Inn & Suites but this one was just okay. Nothing exciting and nothing too bad...just okay. Located right off Interstate 65 in a fast food area. If you are noise sensitive then this place is not for you. The walls are very thin. I did not notice the rumbling sound from the interstate until I retired for the evening but I was too tired to be bothered with it. The only true complaint was that there was a wedding party/family/children staying the night and breakfast was pure mayhem, causing my husband to grab the coffee and run. Not the hotel's fault 'tho. So all in all...meh.

Room Tip: Ask for 3rd floor with a room view towards the parking lot...less noise.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccc1055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterton, Indiana, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2013

We checked in late in the evening of 10/20/13 for 2 nights. We was given our first room key and went to check it out. Since the bed bug scare we decided to check things out very closely. As we was checking the mattress and box spring we seen all of the dirt/hair. Been along time since this was cleaned. Then seen stains all over the comforter, and the chair. We got a suite so we won't have to sit on the bed all of the time. But we didn't want to sit on this furniture. I called the desk clerk and showed him what was going on. He gave us a second room. So now we start all over again, looking at the mattress and box spring. Something as before, not as bad but there was dirt and hair from other guests. Looked at the comforter and there was a big stain on it. The stain looked like someone had done their business on it, if you know what I mean. The furniture was all stained and dirty. Again I called for the clerk, he couldn't believe what I showed him. I asked him to have a manager contact me in the morning, which they never did. He got us new bedding and we ended up staying. Now its real late and we slept in. Ran down to breakfast at 9:15, the close at 9:30. No one else was in the room, but yet all of the tables were dirty. Had to wash a table so we could eat, what was left. Wasn't that great. At 9:30 the employee's come running in to eat what was left. We check out the next day and the clerk asked us how our stay was. Told them I wasn't satisfied and what had happened. The manager was got finally and again repeated my story. He did take a few bucks off of our bill, but our time there was crap. Will never go back to a Carlson chain motel again.

Room Tip: don't stay here
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lothar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Louisville South, responded to this review, 5 November 2013
Dear Lothar K,

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn and Suites standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Shepherdsville hotels

Florence, Kentucky
Level Contributor
113 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 21 October 2013

For years we have stayed at Hilton properties, renting 2 adjoining rooms for our family each time...In an attempt to save money on lodging, we decided to try alternatives... This was the first time that we have tried a Carlson property, and we have decided that we will stick with this chain for a while.

We chose this hotel based on price and similarities to what we receive at Hilton's Hampton Inns (cleanliness, soft bedding, free hot breakfast, indoor pool, etcetera)... We took into account the fact that this is an older hotel, and gauged our expectations accordingly.

We chose a 6-person suite (it was cheaper than renting adjoining rooms)...There was plenty of room for everyone to sleep, but we quickly discovered that our family cannot manage comfortably with only one bathroom (this was the first time that we have attempted this)... Our suite had an adjoining King bedroom, so we went to the front desk to ask about booking this room in addition to our suite... Not only did they book this room for us (just in time, as we all had to get ready for the Old Kentucky Home Dinner Train that night, and it would have been a NIGHTMARE with only one bathroom), but they also gave us a great deal!

This place was a very good, less expensive alternative for us...By comparison, the breakfast options are a bit smaller than Hamptons, but still satisfactory...The beds and cleanliness are comparable...The price is MUCH better...The staff (including management, front desk, and housekeeping) is just as friendly and accommodating as any Hampton Inn... My children loved it (my 7 year-old especially liked the red bedcovers...He said the beds looked like Minecraft beds...lol)...The teenagers said that they didn't notice any difference between this Country Inn and the Hamptons that they are used to.

This location is very close to everything, easy to get in and out of, and set back off of the main road for restful sleep...Our rooms were on the back side, with the Salt River flowing outside of our window (you can't see it from the room because of the trees, but you can see the boat ramp, and you can walk down there to go fishing)...Every day we planned to go fishing in that river, but there was just SO much to do, we couldn't find the time!...Oh well, we will carve out some time for it on a future stay. :)

We are looking forward to our next vacation, and another Country Inn to try out. :)

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Louisville South

Property: Country Inn & Suites By Carlson, Louisville South
Address: 400 N Joe B Hall Ave, Shepherdsville, KY 40165-6007
Phone Number:
Region: United States > Kentucky > Shepherdsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Shepherdsville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Country Inn & Suites By Carlson, Louisville South 2*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Louisville South, KY, where guests are treated to quality services, comfortable rooms and a friendly atmosphere. Located in Shepherdsville, the hotel's location is near popular Louisville destinations like Fort Knox, Churchill Downs, the Kentucky Fair and Expo Center, the Louisville International Airport, the Kentucky Bourbon Trail and Jim Beam American Outpost, and is adjacent to the Paroquet Springs Conference Center. Work out in the fitness center, swim in the heated indoor pool and browse the free high-speed Internet access during your stay. The hotel also offers meeting space, a business center, RV/bus/large truck parking and the complimentary, hot Be Our Guest Breakfast buffet. Book your stay online today to see what makes the Country Inn & Suites Louisville South one of the area's best values. ... more   less 
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Also Known As:
Country Inn & Suites Louisville South Hotel Shepherdsville
Country Inn And Suites Louisville South
Country Inn Shepherdsville
Shepherdsville Country Inn

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