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“Banquet”

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Best Western Shepherdsville
Ranked #2 of 9 Hotels in Shepherdsville
Certificate of Excellence
Batesville, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Banquet”
Reviewed 3 March 2014

Our stay was great asked for directions the lady at the desk was not sure because of just moving to area call for help from another staff member she was very pleasant and helpful. Hotel was clean bed was comfortable would stay here again the only problem was the WI-FI needs more access points for stonger signal

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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358 reviews from our community

Traveller rating
    152
    119
    48
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
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  • Any
English first
Oakdale, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 February 2014

When we checked in the hotel staff was more worried about his cell phone call then helping us. We even asked a very simple question and he was very rude to us. There was no one to speak with at check out as no one was at the front desk.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Shon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 28 February 2014
I would like to take this opportunity to personally assure you that customer service, and the proper behavior of our employees is very important to us. I apologize that this experience occurred, and to show our commitment to quality, your room night cost has been refunded to your credit card. As is always the case with reviews such as this, I personally looked into this matter, and necessary correction has been made. We attempt to train our personnel to always be polite and attentive to guest needs. There is no issue more important to our business than 100% customer care, and I appreciate your comments. I sincerely hope that you will give us another chance to prove our commitment to quality accommodations on every level. If you have any questions, feel free to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gaylord, Michigan
Level Contributor
159 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 11 January 2014

This hotel is older but it looks like the rooms have been recently renovated. Very clean. I'm glad it's now non-smoking but I could still tell there was smoking there not so long ago. It will take time I'm sure to get rid of the smell.
Nice breakfast room and the staff was very friendly and helpful.

Room Tip: Long walk to the back rooms and parking lot was dark back there.
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  • Stayed January 2014, travelled as a couple
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank northernite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarksville IN, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 January 2014

hotel was nice and we were pleased, we stayed because small pets were excepted. No Suites available, we are a family of 4 and the roll away was ok, but lots of traffic noise. Staff was friendly and helpful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Jacleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 January 2014

We found the Best Western was a fine hotel for a quick stop on our trip down south. It had a circa 1970's theme, but everything was clean and in working order. Large breakfast room, with friendly attentive staff. Front desk very polite and friendly. Non-smoking rooms available. Pleasantly surprised that our room had a microwave and a bar fridge. Flat screen TV with lots of good channels. 15% discount at Denny's across the street. Free internet in Lobby and in rooms. Comfortable TV corner in front lobby. Shower pressure was the best I've seen in 10 years.

Room Tip: No swimming pool in the winter.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retiredperson64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leslie MI, United States
2 reviews
Reviewed 21 December 2013

Good place to stay, where you know what to expect when you get there. Denny's restaurant across road you can easily walk to. Discount at Denny's because of staying at hotel . Clean room and everything works.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belleville, Michigan
Level Contributor
326 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 21 November 2013 via mobile

We are traveling to Tennessee and this was a good location to stop. Room was a little musty, might need move ventilation, as it was a jacuzzi room. Very clean and the staff is great. We travel to TN often and may stay here again.

Stayed November 2013, travelled on business
Helpful?
Thank Travelmoorenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Shepherdsville

Property: Best Western Shepherdsville
Address: 211 S Lakeview Dr, Shepherdsville, KY 40165 (Formerly Best Western Plus South)
Phone Number:
Region: United States > Kentucky > Shepherdsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Shepherdsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Shepherdsville 2.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), Priceline, Booking.com, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Shepherdsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shepherdsville Best Western

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