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“Fun place to Stay”

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Best Western Shepherdsville
Ranked #2 of 9 Hotels in Shepherdsville
Certificate of Excellence
Birmingham, Alabama
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Fun place to Stay”
Reviewed 1 August 2014

Recently my family stayed at the Best Western Plus in Shepherdsville, Kentucky. The staff and cleanliness of the room were excellent. The bed was very comfortable. The room was quiet and free of outside noise. the breakfast was a nice surprise, not the continental we expected but eggs and sausage, biscuits, gravy and a nice selection of breads, cereal and fruit. we make this trip a couple of times a year and will always stay here.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 4 August 2014
Thanks so much for your kind comments regarding your stay with us. We are so pleased that you enjoyed our breakfast. We truly strive to bring a quality product to our guests, and your positive comments let us know that we have lived up to the high expectations of great guests like you.
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365 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
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English first
Dayton OH
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2014 via mobile

Would stay here again. It's an older hotel and hall carpets could be replaced. Room however was great. Bathroom spotless. Bed was great. Shower great plenty of hot water and water pressure Breakfast was decent. The staff was awesome. Quick check in professional and very nice

Stayed July 2014
Helpful?
Thank AMW3941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 27 July 2014
Thanks so much for your kind comments. We are so glad that you enjoyed your stay and we look forward to seeing you again.
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Portland, United States
1 review
Reviewed 23 July 2014

It was a great experience. Enjoyed my stay and will recommend to anyone else attending Ft. Knox courses. Everyone was helpful and the service was great. I left Super 8 because they left my room unsecure, Best Western treated me great and were helpful for everything. I appreciate the support.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maribel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 24 July 2014
Thanks so much for your kind comments. As a GSA certified hotel, member of Fedrooms, and CCR registered property, we appreciate soldiers who stay with us. Those doing training on Ft. Knox, or attending courses on post, are always welcome. We will do our best to make sure that you are treated with the respect that you so rightfully deserve, and will meet any per diem guidelines set by the federal Government. We greatly appreciate the positive input, and thank you for your service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 July 2014

Pool was green & outside - so unless it's REALLY hot - don't do it. Only redeeming feature was the breakfast.
Rooms were dirty and smelled - heat in room generated this awful smell - chemical like
I saw other reviews that said it was good for the price - Country Inn and Suites was only a few dollars more last time we stayed in the area and was clean with a good breakfast as well (and an indoor pool and hot tub).

Room Tip: Don't do it!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Angels45069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 24 July 2014
It is discouraging to read your comments, especially those regarding our swimming area. I was unaware of any problems in the pool during your stay with us. Our pool has mandatory regular inspections performed by the local health department, as well as daily maintenance by members of our staff. Pool water is checked three times daily for proper chemical balance, so I am a concerned about your comments. If time allows, please let me know as to what time and date you encountered this? I apologize that you were not satisfied, and appreciate your comments. They will be passed to my maintenance and housekeeping staff for correction and greater diligence in the maintaining of our product.
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Baltimore, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

Everything at this location was first class. One of the nicest breakfast rooms you'll find anywhere, and laid out in the proper order.....great little lounge with a good drink selection and prices.....Leah at the front desk could not have been more helpful.....Doug (GM) was always there and ready to dive in on anything that needed attention....even met the two owners (Bill & Jack) who seemed to genuinely care about the hotel AND it's guests!....count me in next time we're in the area.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 23 July 2014
What a pleasure it was to serve you, and what a pleasure it is to read such wonderful comments about our hotel. We are so glad you were satisfied, and look forward to seeing you again.
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Milton, Fl
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

This is an older hotel, and you can tell that from the exterior. All in all, it's really not a bad hotel, just older. The beds were fine, the room was relatively clean, and quiet. The carpets could really use a deep cleaning, or replacement, but otherwise, it was fine. If you are expecting a 5-star hotel, then this is NOT where you want to stay, but for 1 or 2 nights, on just a stop through, it is perfectly fine. The breakfast was really good!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank RDNKDR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 22 July 2014
I would personally like to apologize, on behalf of myself and my staff, that your stay with us was less than stellar. Although you pointed out some positives, we are not successful unless we make you feel 100% satisfied. That is our goal. Your comments are well taken and I will utilize them to make necessary corrections. I appreciate the fact that you took the time to tell us what we are doing right, and especially what we are doing wrong. That's how we learn and improve. I certainly hope we will see you again, and allow us another chance to prove our commitment to quality.
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Franklin, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Hotel was very clean. Quick check in. Comfortable beds. Nice breakfast. Staff was extremely nice and helpful. Good location. Great hotel for a very reasonable price. Will definitely stay again if we are in the area.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jdm520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Best Western Shepherdsville, responded to this review, 22 July 2014
Thanks so much for your kind comments regarding our hotel. It is always a pleasure to serve a satisfied guest and to read positives, especially regarding staff performance. Your satisfaction is our No. 1 goal, and I am so glad we were able to give you a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Shepherdsville

Property: Best Western Shepherdsville
Address: 211 S Lakeview Dr, Shepherdsville, KY 40165 (Formerly Best Western Plus South)
Phone Number:
Region: United States > Kentucky > Shepherdsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Shepherdsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Shepherdsville 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Shepherdsville Best Western

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