I surprised my husband with a visit to the castle on our anniversary. He was so excited. I was too. I had read all of the reviews on trip advisor and was prepared for all that everyone was saying negatively and positively. I brought our own towels, sheets and blankets, dinner and appetizers. Basically, I made sure that we were prepared to be self-sufficient. I called the manager ahead of time to let him know about what people were saying so that they he could address issues if they needed to be addressed. He informed me that the pool is being serviced and would not be open for our stay. I was totally fine with that. He also kept in touch with me before we went through email and his cell phone. He gave us his cell phone number in case we needed anything. His cell phone number is also available on their website. I told him that I would touch base with him the week of the 4th of July to confirm that we would be there. I did just that and this is when he gave me his cell phone number.
When we arrived at the castle, we were not expecting anyone to greet us because I had already read this in a review. That review did not tell me that the keys to our room would probably be on the center table as you walk in. Anyway, when we arrived, we said hello a few times and a lady came out of the office to greet us. Our keys were at the table. She took us back to the office and we paid her in cash because of another review that someone had left.
We stayed in the "State Room", which is the room that costs $195. This is the least expensive room. If you go to www.thecastlepost.com, you will find pictures of the rooms. It shows that the room has a king-sized bed but they must have done some changes because the room had a circular bed. This was a little inconvenient because my husband is tall. His legs and feet hung off of the bed. We didn't complain about it. This is mainly why I give the review a 4 instead of a 5. I am sure that they would have upgraded us to another room like other people have said in their reviews. We just didn't want to go through the hassle. When it comes to customer service, I know that they want to please their customers because we did have a little incident with our food (we purchased from somewhere else) and they reimbursed us for the cost of our pizza.
My husband's favorite part of the trip was wandering around the castle freely. We started at the roof and worked our way down. He reminded me of a little kid in a scary movie while he was looking behind every door that was open. On the roof, behind the doors, he found a restroom, a hot tub, a bar and a workout room. It is extremely hot up there in most of the rooms. You have to remember that this is a castle and that there seems to be only one housekeeper. With that being said, there is no humanly way possible to clean everything everyday. So, on the roof, you will see lots of spiders and other insects along with birds just like they show in those scary movies.
As far as the inside of the castle goes, it seems to be cleaned on a regular basis. The grounds are kept nice and neat like the photos that you will see online. The pond with the dragon in it has green in it, but what pond doesn't? We did have a chance to visit the towers connected to the outside walls. These are the most expensive rooms. At the present moment, these rooms are not available for rent because of a hot water issue. These rooms have two levels. They are very nice and romantic.
Overall, we thoroughly enjoyed our trip to the castle. On the day of check out, we did see the manager, who happens to be from the same city that we are from. He is very nice and talkative. He has an outgoing personality. We really enjoyed talking to him.
- Official Description (provided by the hotel):
- CastlePost is a luxury tourist home located near Keeneland Race Track, the Kentucky Horse Park and the Lexington Airport. CastlePost features 16 stately guest rooms, an elegant ballroom, billiard room, tennis court, basketball court, swimming pool and so much more. CastlePost is more than another Lexington bed & breakfast, the CastlePost includes a grand dining experience nightly from our own executive chef. ... more less
- Also Known As:
- Castlepost Hotel Versailles