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“Absolutely Perfect!!”
Review of A Storybook Inn

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A Storybook Inn
Ranked #1 of 7 Versailles B&B and Inns
Certificate of Excellence
Bowling Green, Kentucky, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely Perfect!!”
Reviewed 15 December 2013

My husband and I stayed at the Storybook Inn to celebrate my graduation for my M.S. degree and our 2 year anniversary. We stayed in the Gone with the Wind suite and could not have been more pleased. The room was warm, cozy and ridiculously clean. The inn keeper Elise was WONDERFUL!! From the beautiful decor to our perfectly prepared meals, nothing else could have been done to improve our magnificent stay in beautiful Versailles. We will definitely be returning, and would recommend this magical spot to anyone seeking a cozy, romantic getaway. Thank you Storybook Inn for a fantastic weekend!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Audrey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Cincinnati, OH
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 November 2013

We stayed in the largest suite and could not have been more pleased. This is the nicest, cleanest, and most beautiful place we have stayed. Elise has done a wonderful job of providing southern hospitality and charm. This place is unmatched in beauty and in service. If I could rate it a 6 out of 5 I would.

I cannot put into words the experience we had. The breakfast was exquisite, the grounds are beautiful, and the service was first class. It is a great value even at the higher than average cost for a B&B. Unfortunately, if you stay here, everything else going forward will pale by comparison. The rooms are well decorated, and in great condition. To keep a place like this so clean is a feat in itself, but they manage to do it perfectly.

The surrounding areas of Versailles and Midway are a step back in time and charm. There is so much to do and experience. I struggle to truly give any place a 5, and this is the tops.

Room Tip: "Somewhere in Time" is the master suite, and unmatched in quality.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank drdeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise B, Owner at A Storybook Inn, responded to this review, 19 November 2013
Dear (D and A),
I had a great time with you two! I enjoyed hearing of your European travels and thought of our conversation today when I looked at the "Sleeping Lion" statue in the office.
I sincerely look forward to having you come visit us again.
And thank you so very much for your very kind, heartfelt words.
They are very meaningful to us. I printed them out to show our staff
who are always so grateful that their hard work is not left unnoticed.

Many blessings to you...until next time!
Elise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

We were very lucky to have found this wonderful inn. Friends had suggested others in the Bardstown area, but they were not available. So I looked closer to Lexington and after reading the reviews for this inn, I booked 3 nights for my husband and me to celebrate our 30th anniversary. Words just can't express what a wonderful time we had here. They have such attention to detail and hospitality. Elise was taking an "inn keepers holiday" and she had Susan and Jim handling the day to day operation in her absence; they were awesome hosts. The house is beautiful and well appointed without feeling old or stogy. Our breakfasts wouldn't have been better at a Four Season Hotel. We hope to be blessed with a return visit soon!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy_H7740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 November 2013

The Inn was fantastic from the grounds, to the decor, to the rooms, to the breakfast. Delicious and absolutey filling, looked forward to it each morning.The innkeepers were so warm and wonderful and the Inn was immaculately maintained. A great location for a little getaway, yet convenient to nearby Lexington. Would come back for sure! It is too wonderful to describe every fine detail!

Room Tip: We stayed in Casablanca, but all of the rooms are beautiful!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Park, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 October 2013

This b & b is spectacularly beautiful, thoughtfully decorated, and the breakfasts were gourmet quality and beautifully presented.

However, due to a reservation glitch, we learned that the Storybook team is unfamiliar with service recovery. Seems our credit card info caused computer security to go into overdrive and sent our request via secure document into a spam folder. When we arrived they weren't expecting us and couldn't accommodate our entire party - 3 rooms - for the 4 nights we thought we'd reserved. Much effort went into trying to figure out what happened (This has never happened before! did you bring a copy of your confirmation? can you show us the email?) including presenting us with a copy of a security spam email during breakfast the next morning (I was so over the issue by then). In an effort to fix the problem, we were offered cookies and when requested Elise did book us at another b & b (nowhere near the quality of Storybook and commented "well at least you'll save money there.")

In any case, the lesson learned is that we will always reconfirm if booking and communicating on line. Sadly, this overshadowed our impression of an otherwise beautiful b & b and gracious staff.

  • Stayed September 2013, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
Helpful?
3 Thank hjstuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elise B, Owner at A Storybook Inn, responded to this review, 19 October 2013
To say I was stunned to get this "review" would be accurate. Except for one fraudulent review, we ave never gotten any negative reviews.

I appreciate the lovely things this reviewer said about the Inn but feel the derogatory comments unnecessary and not accurate, perhaps inadvertently so.

Though we would have loved to have hosted this family the entire time, the guest never had a reservation on the books at any time.

She had sent an email that did NOT go to SPAM as she wrote, but to our regular email. It was from a company that we did not recognize and it was encrypted and we needed a code and password to open it.

We get SCAM emails frequently and though in fear of downloading a virus, I clicked on the link and was instructed to put in a code to open the email. I had no idea what the whole thing was about, as it mentioned no one's name and I quickly closed out the link, thinking it must be a phishing scam.

The reviewer wrote:
"However, due to a reservation glitch, we learned that the Storybook team is unfamiliar with service recovery. Seems our credit card info caused computer security to go into overdrive and sent our request via secure document into a spam folder."

The above is not accurate. I tried to explain it to the guest but for whatever reason, she did not want to listen or see the facts presented.

She and her family showed up with no reservation, no confirmation and there was not three rooms to be had for 4 nights. They did stay 2 nights and I called and got them reservations for the remaining two nights at an inn that she told me that she had wanted in the first place but could not book all the nights there herself.


She wrote: "When we arrived they weren't expecting us and couldn't accommodate our entire party - 3 rooms - for the 4 nights we thought we'd reserved. Much effort went into trying to figure out what happened (This has never happened before! did you bring a copy of your confirmation? can you show us the email?) including presenting us with a copy of a security spam email during breakfast the next morning (I was so over the issue by then)."

Obviously, from her "review," she was not "over it" at all.


She wrote: "In an effort to fix the problem, we were offered cookies and when requested Elise did book us at another b & b (nowhere near the quality of Storybook and commented "well at least you'll save money there.")

The B&B that I offered to call was the B&B she said she wanted in the first place but could not get in.

We did not offer cookies to fix anything, we have homemade snacks for all our guests in the afternoon and though we had no record of a reservation for them, we did everything we could to help, though we were treated as if we had made a negligent error. We genuinely felt absolutely terrible for them but their situation was in no way caused by any negligence on our part.

She wrote: "In any case, the lesson learned is that we will always reconfirm if booking and communicating on line. Sadly, this overshadowed our impression of an otherwise beautiful b & b and gracious staff."

"Reconfirm?" There was no confirmation to reconfirm. It was a very unfortunate thing to have happened, and though we were very empathetic to their plight, it was not through any fault of ours.

We are a very gracious staff, as she wrote in her review. We take customer service very serious, as our other reviewers show, and we are not computer illiterate as she seemed to suggest.

We would never have wanted anything like this to have happened to any guests. Had she booked online on our secure reservation system or secured a booking via phone to our office (she did call initially to inquire and said she would get back with me but she did not call back), this all could have been avoided.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 September 2013

Far and away the best stay and hospitality we've ever experienced. The Inn itself is an absolute showplace in every respect - down to the most minute detail. Elise and her staff could not possibly have been more friendly, accommodating, considerate and hospitable. We felt welcomed and very comfortable throughout our two-day stay in the Huntsman's Chase Guesthouse with delicious breakfasts and pastry snacks that defy imagination and adequate appreciative description. It was very clear to us from the moment we arrived that A Storybook Inn was a very special place that had been very carefully conceived and designed by Elise to be elegant, beautiful and appealing, yet comfortable and fully functional. We found ourselves to be in awe the further and harder we looked; the details implemented by Elise were virtually everywhere, at every level. I titled this review Incredible!; however, our stay was much, much more than that, it was a travel experience we'll remember very fondly forever and vow to repeat. We heartily recommend A Storybook Inn to the most discerning travelers and feel confident they'll feel exactly the way we do about the Inn, Elise, Veronica, Sara and Grace. Thank you for one of the best times of our lives.

Room Tip: Each room is beautiful and has a theme, but because we were traveling with another couple we opted t...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 September 2013

Wife and I feel fortunate to have spent a night at A Storybook Inn. Actually, the reviews, including this one, fail to do justice in accurately delineating how beautifully appointed and meticulously detailed this property is presented. Elise, the proprietor, is a joy to be around and is in touch with the local people and actvities. Obviously she enjoys people and has a willingness to suggest best restaurants, sites and activities in the local area. It quickly became obvious why the Inn has won many awards.

We certainly recommend A Storybook Inn and have firm plans to return for several days to facilitate a tour of the surrounding horse farms. You will not go wrong with A Storybook Inn. BTW, we stayed in the Gone With the Wind Suite.

Room Tip: Choose room based on size, cost and bed size as all are equal in appointment and presentation. We l...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about A Storybook Inn

Property: A Storybook Inn
Address: 277 Rose Hill Ave, Versailles, KY 40383-1223
Phone Number:
Region: United States > Kentucky > Versailles
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 B&Bs / Inns in Versailles
Price Range (Based on Average Rates): ££
Number of rooms: 7
Official Description (provided by the hotel):
Elegant, historic...A Storybook Inn is upscale in every way! A Select Registry Property. Excellence in style and service! There is a reason that our wonderful guests give us 5 star reviews! Incredible culinary delights! More like a small European luxury hotel say our well-traveled guest! At A Storybook Inn, our emphasis is on you! This dear old place envelopes one with a delicious sense of calm! Minutes from the world famous Keeneland Race Course, world class Thoroughbred Horse Farms. We can arrange a tour for you! A Storybook Inn is a welcome respite from the hustle and bustle of the world. We have hosted guests from around the world, including ambassadors and European royalty's entourage. But we also host the local events with the same distinction. Our 50 foot glass conservatory with the garden view is a splendid place to have your multi-course breakfast. Come see why A Storybook Inn is "close to everything but world's apart!" ... more   less 

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